My Property Host レビュー 

A host/company that blatantly ignores/blanks & doesn’t even have the decency or professionalism to respond to your complaint nor even willing to discuss the matter for a resolution

If you want to stay in an apartment on a derelict building site in a run down area with noise from 7am all day from the building site, then this is the 1 star rating you’ve been looking for. If you could pick the apartment block up and put it somewhere else in Liverpool then great as the apartment inside was lovely
However - the listing failed to mention ( which is highly relevant) the block is at the end of a street with derelict boarded up disused buildings either side . There are gated railings to stop people getting in accept the homeless have found a home in the doorways - gathering together drinking cans of what ever.
It’s a very quiet and remote street to walk down to which if you’re a lone female or family with kids walking down here especially at night time it’s quite uncomfortable and uneasy to say the least
If anything bad were to happen and you needed help, it’s doubtful anyone would hear you with nothing else being around

I booked 4 nights Thur to Mon - work trip working from the afternoon and a what I thought would be chilled relaxing and quiet stay morning til afternoon . WRONG
From 7.15-7.30am construction works starts on the building site right outside - construction of more apartments. Banging , noise and more noise
It was that loud you’d think the windows were wide open. If doubled glazed absolutely useless
Not ideal or wanted being woken up at this time in the morning when you’ve finished work late and want a lie in
Watching the TV the volume had to be turned up full pelt to hear it with the noise going on outside . I’m not really into watching TV at these decibels.
I checked out the Saturday night at 6pm and left early. Stayed for 2 unpleasant nights and didn’t use the other 2 nights.

It says usual response from host up to 6hrs. As I messaged them Saturday am with my detailed disappointment and concerns with videos taken of the noise and videos outside of the remote area it’s in . I messaged again when I checked out pm and eventually got a response after 8 hours. If I’d been locked out or had any kind of emergency this response time is just beyond unacceptable.

What I will say is whoever responded to me was quite plausible, understanding and empathetic. This is as far as it goes though from responding on the Saturday night
The person suggested to find some sort of resolution but didn’t say or suggest what. With this, I suggested a refund of half of the 4 nights stay which I believe is valid and fair even tho my 2 nights I did stay were disrupted with the noise and staying in a less than desirable area.
I did say straight away the apartment itself was lovely and it’s not their fault for the construction going on outside , however this does have a significant impact on your stay. And so this should be rightfully mentioned in the listing . If it had of I would not have booked to stay here.
Whether they like it or not refusing to accept responsibility of the outside surroundings this will highly disappoint your stay here

Expecting to hear back from them come Monday morning I didn’t hear a dicky bird . Nada non zilch response to me. I sent several messages Mon to Wed. Just completely blanked and ignored. You’d expect a business like this to be on the ball and have the utmost professionalism but there was non of that . Not what I expected at all. Zero customer service. Unresponsive and totally not bothered.

Thursday morning I escalated my complaint to air B&B as not only had I had no response, they weren’t even willing or interested to discuss a resolution

Air B&B were fantastic and incredibly prompt resolving this. I can’t thank them enough in the matter. Professionalism right here.
The very same day at the end of the day they called me with a resolution.
They informed me the host was not interested in giving any sort of refund it was not open for discussion . Probably why I was blanked and ignored. Air B&B informed me they had broken the terms and conditions listing a property and not mentioning it’s surroundings which would quite obviously impact your stay

They informed me I was entitled to 30% refund of the 2 nights I stayed and full refund of the 2 nights I didn’t stay. I’m happy with that resolution

Such a shame I had to escalate to air B&B as this company has no care or interest to resolve any concerns or complaints. Quite shocking to be honest when they have over 35 listed properties on air B&B so you’d think they were quite a reputable and professional organisation. Far from it. At least when it comes to any complaints that is !

Awful Experience – Unclean Apartment and No Support
I stayed in Manchester for the half marathon and was extremely disappointed with the apartment. The place reeked of stale urine when I arrived. The host only offered an air freshener and later came in (with my permission) to light a candle, but the smell remained. I had to keep the living room window open and the bedroom door shut just to make it bearable.
Customer service was useless — I asked to move to another apartment and got no response at all. The host also stopped replying. We had to sleep on the mattress from the bedroom on the living room floor because we couldn’t leave the car park, as it was blocked off due to the marathon finish line.
The apartment was dirty, the window was broken and taped shut, and overall, the place felt neglected. After chasing customer service for days, all they offered was the cleaning fee and 20% back.
We also felt that, because this is a large company, it was too far removed from the actual apartment and the situation we faced. The commercial and operational level lacked any real customer care or understanding of what we were dealing with.
Truly disappointing — I won’t book with this company again and wouldn’t recommend them to anyone.

terribly bad experience - york Property in Holborn

Before we even arrived, we had threats of £10 charges if we were late for key collection, the wrong apartment information sent to us, and the wrong instructions for directions.

Upon arrival

broken toilet seat
broken shower - shower hanging off the wall
broken lamp
broken window
human hair in the bowls and plates
no bath mat
unclean cutlery
purple stain in freezer
dust everywhere

Complained on day one, as we had to go out and buy cleaning materials so we could sleep there, and was told the following

"we're aware of the problems, we just haven't fixed them".

After three more days of complaining, someone pretending to be a manager called us and offered us 30% refund, to which we accepted and advised we'd hold off reviewing the place and complaining further.

It's 17 days later, no refund. No apologies. Just lies upon lies.

Have evidence of everything. Will be taking it as far as I can with as many review websites, their CEO, LinkedIN and more.

I have no issue with mistakes - and I was grateful this fraudster offered to fix them with a refund. However I cannot stand liars.
Game on!

If it was possible to give no stars then thats what I'd give. The photos on VRBO are very vert missleading. Most importantly its unsafe! The smoke alarm was hanging off the ceiling, the fire doors had no sealing strips and were propped open. The list of issues is endless. Filth, broken furniture, pidgeon faeces thick on window sills, insufficient cutlery and crockery, awful decoration and general upkeep. A week later, 2 emails and 18 calls and we have heard nothing!!! They don't return calls and despite calls as we arrived on Friday we were without sufficient equipment for the weekend. It was awful. I will check anywhere else we book to make sure this company is not involved and will not use Vrbo again as a result of this experience.

Great place to stay if you’re looking to be in the center of Bolton. Close to everything and feels like a home away from home!

We booked 12 cheapside, Liverpool Eden apartment via Airbnb. One of the 40 ish properties managed by MY PROPERTY HOST (or more accurately not managed !)
Took an hour to get keys from a newsagent that was called one thing on our instructions but in fact had no such name (we were told we would be met at the property by my property host ,but that didn’t happen!)
We used the emergency contact number to be diverted to a call centre that could not help with instructions to gain access and were told that someone would call us back which didn’t happen.
Eventually l spoke with person coming out of the car park to gain access using the broken fob that had been cellotaped back together !
In the apartment it was disgusting. cupboards stuffed with junk. Wardrobes with spare stained bed linen, toilet roll holder hanging-off the wall. Smoke alarm missing from its holder. Microwave stinking with left over food debris. The list goes on and on. Then the real funstarted when we checked the mattress. Multiple piss stains in the mattress and even piss stains on the mattress protector. We walked out and checked into a hotel which is lovely and similar price …. 24 hours later and still no phone call from the company.
It would appear from quick research that this company has only been trading a few months and I would guess it is a case of fleecing people while they can before going into receivership which will o doubt happen soon.
Requested full refund and of course no response
My advise is to steer clear of MY PROPERTY HOST and I truly hope airbnb strike all their properties off the Airbnb platform

Honestly was not the nicest place I have stayed. Did not look like the place on air BnB. Did not communicate with me through air BnB.. plus requested clean towels as i stayed there couple of days and didn’t get any.

Amazing stay really enjoyed it. Everything was local to me and very good location for the price. Will stay again soon!!!

Do not use this company at all costs,booked a stay in sidmouth at Stoneleigh holiday park ,upon arrival grass around the property was 3 ft high ,no host to meet us which we wouldn't of been aware of had we not phoned the host ,who then said we needed to pay a 35.00 pounds fee to be given the key safe code ( which we would not be given back).we let areselfs in to the property to find scratched flooring all over ,crumbs in the cupboard and fridge, a dirty rug on the floor which maybe if it seen a carpet cleaner would of come back to life but I think it needed to go in the bin.they did supply a hoover when I got this it it was full to the top with dust which i emptied, then out by the front door was a cupboard with a mop bucket in full of stinky dirty water .all under furniture was filth ,upon speaking to people on the site they said the cleaner was in there no longer than 5 mins before our arrival just enough time to make beds and leave some towels ,I am so glad we didn't part with the 200.00 pounds fee they asked for as no one was there to let us in ,we could of been blamed for existing damage,there is no numbers for you to contact in a emergency ,the apartment we rented was number 49 Stoneleigh park ,sidmouth ,I also suggest as a company you look in to what your so called cleaners are actual doing ,maybe you should send them on a collage course ,I will work for you if that's all you have to do is spend 5 mins cleaning and claim a full wage ,thank you spoiling what was meant to be a relaxing break

Shocking service. Arrived at an apartment in Manchester, paid for 10-nights and upon arrival noticed the apartment wasn’t clean but more concerning the bed fell through when our child went to sleep. Reported to MyPropertyHost who was very abrupt, also tried to blame their Manchester team and could not confirm who would action me a refund as we have to now go to a hotel. Shocking, poorly managed and I would avoid at all costs.

We booked to travel up from Cornwall and stay in Liverpool for 2 nights. There was a problem with the plumbing and the bath was half full with dirty water. My property advised that they had plumbers on the way. After a 7 hour drive we were walking around Liverpool and were phoned and asked if we could be back at the apartment to allow the plumbers and a My Property Manager into the property as there was not a set of duplicate set of keys available. The plumber and manager turned up an hour later than stipulated and the TV was not working. The manager stayed about half an hour and managed to get i player working. It took the plumber just over 3 hours to fix the issue, the plumber and his mate were really good. So after driving 7 hours my wife and i had to eat takeaway fish and chips rather than going out for a meal and only had i player to watch. Although the Plumber cleaned up the bath was really dirty and there was no cleaning equipment, so i had to go to the local shop at 10pm so we could use the shower. It was left with My Property Host that they would look at making a compensatory payment and would get back to is the next day. After several days we had not heard anything so submitted a formal complaint and after a fortnight we have not even received an acknowledgement. The root cause of this issue was My Property not having a set of duplicate keys available which prevented us going out for the evening. There was also issues with the check in particularly the parking arrangements which resulted in me being parked outside for half an hour on a one way street on double yellow lines until we were able to obtain the correct information on how to enter the garage and where to park. I appreciate things go wrong but not even acknowledging and responding to our complaint is really poor.

We arrived at the property at 3.30pm on the Friday - which had not been cleaned and was uninhabitable.
No clean beds, no clean towels, crumbs and food on the floor, rubbish bags in the yard – this list goes on.
We called the My Property Host agent who said it would be sorted ASAP – we left our cases and popped out for a while. We returned at 6.30pm and the cleaning had still not been done.
After another lengthy conversation with the My Property Host agent, they said, as it was a Bank Holiday weekend, they could not guarantee that the property would be cleaned that day.
Under the circumstances – as we couldn’t wash there and had no guarantee that we could sleep there - we had to arrange alternative accommodation for the Friday evening.
Upon arrival back to the property on the Saturday a basic clean had been carried out but not all issues had been resolved - the level of the cleaning was just enough to allow us to stay on the evening of the 24th.
We took this up firstly with Booking.com, explained to them that we required, at the very least. half the accommodation cost refunding plus full reimbursement of the alternative accommodation - an insulting offer was made from My Property Host of £125 – which we rejected, of course.
The next stage was to speak direct to My Property Host – which, to date, I have done twice, along with an emailing them.
It is now two weeks down the line and no one has got back to us yet – I guess we’re being ignored.
This is just not good enough – both the state of the accommodation and the handling of our complaint.

Scammers. We booked our stay beginning of April and up until the day before our stay they were responding to messages re our stay. What they failed to mention is that the hotel, the apartment is in, has gone to administrators 5th of May so our booking was cancelled. When we arrived to check-in (they had the cheek to confirm the day before!!), we (and many more scammed clients of theirs) were greeted by building security and court letters all over the entrance door. All communication obviously suddenly ceased and they simply gone unresponsive. Shameful scammers. On a positive note, we contacted Airbnb and they were quick to refund all the very same evening with a little bonus added for the inconvenience.

My property host - shame on you

Disappointing experience. Our Airbnb booking under another property management company was cancelled and I was told the property had been taken over by my property host. I was assured that I could rebook with them and I wouldn't lose my booking. However, my property host insisted that they weren't managing the property either, and so I spent the morning going between the two trying to find a resolution. Eventually I had to book elsewhere as I wasn't getting anywhere with either party and our trip is next week. Not sure which one of the companies is truly at fault but I shouldn't have had to chase this up myself, there should have been better communication between the two. A little ridiculous, honestly.

We a landlord and have used MPH to manage our property for 12 months, it was not a happy ending. We had a lot of missing and broken items that they promised to replace but they did not, the bills went sky rocket high and we've noticed the radiator had been left on for days. They have not returned with us with all the key fobs. The management was not responsive, I have made complaint previously but things have not been followed through. To even to speak to the right person I have to per-arranged time for the meeting and she failed to stick with the scheduled time. We have end the contract now but still dealing with all these issues.

Great experience

I used 'my property host' to book a apartment in the Newspaper Building in Blackburn, I'm on business there during the week and had stayed for 4 weeks previously, the building is shabby, lift doesn't work, I was told the fire alarm wasn't working prooerly so they have 2 men at the front door doing fire watch, the place is just barely acceptable, I stayed in the basement rooms but smelt of damp, I ignored all this because it was a convenient location, it was booked through Booking.com so thought it would be a safe bet, wrong assumption, there are signs in the flat and emailed to you saying if you don't empty your rubbish at the end if your stay in the correct bin you will be fined £200 and it's on cctv, when I went to empty the bin it was just a chaotic pile of black bin bags in the car park, every bin was the same colour and overflowing, the main problem and the reason for reviewing them is I checked into the apartment, bear in mind the furniture is all mega cheap flat pack stuff, I sat in the bed and the bottom slats fell through, tried to fix it but most of the slats were already broken from before on both sides of the bed, went to sleep and it collapsed again, I reported it to the agent girl that meets you and she apologised and said she'd fix it, didn't happen, offered another apartment but didn't want to pack and repack for one more night, slept in it again and it collapsed again, so slept in the sofa, 2 days later I received an email charging me £240 for damage to the bed! I thought they were joking, but no, tried emailing phoning, they don't reply, asked for the area manager to reply 4 times, no reply, when I went this week the agent that met me said he cleans the rooms and all the beds are broken in most of the apartments they rent out there, really thin slats and the bed is bizarrely only 12 inches high off the floor, probably cheaper option, they charged my card fraudulently and without my permission, I am now dealing with booking.com and my card company to get the money back, please take this advice, they are not interested in letting the apartments they are interested in falsely charging people money for so called damage, there is a similar review on here from a guy that got charged £300 for a scratch on a kitchen cupboard, I'm guessing the letting agency get commission on this or similar, I was going to be booking for a year and they didn't care about me so they won't give 2 hoots about a 1 or 2 night stay, I'm a business guy and don't damage anything I'm there to work, I won't be scammed by people like this and I will get my money back, they are on booking.com listed as central Blackburn 1 bed apartment 'spacious or smart or fantastic' what a joke, they are all in the same place, they have about 20 apartments in the same Building called the Newspaper Bullding near the station, I hope this review saves you the scam and hassles I have had, that's what Trustpilot is for, avoid at all costs.

Absolute scammers! Avoid this company at all cost! I was silly to not read the reviews on booking.com before booking! Do not leave a security deposit they will not give it back to you!! They accused us over a week later that we had damaged a door during our stay and they need to replace it and said they would be charging our card an additional £326 without our consent. No evidence of the damage door was provided so I asked for photos. Approx 4 days later I received photos of a kitchen unit which had scratches on the surface and advised that these damages were not there before we arrived so the charges still stand! Absolutely shocking!!! Some funny looking door I tell you that!!! I had assured them the property was left how it was when we arrived. We also have video evidence of this as have to be careful as we stay out a lot due to work and come across these type of people on occasions. They have refused to give our security deposit back and I have had to report them for fraud! Please be careful…they are also on other platforms like air Bnb. Disgusting behavior and have seen from reviews they have done this many times before! Avoid at all costs!!!

The entrance is having work done on it, not very nice. The lift doesn't work. Other than these points, the apartment was in a perfect location, well maintained and very clean.