MySupplement.Shop レビュー 

MySupplement.Shop からの回答

2025年6月18日

Hi Oscar, and hello to anyone else reading this,

Chris here, founder of MySupplementShop. I am genuinely sorry to see your review, and I feel it is important to set the record straight for anyone else considering ordering from Canada or anywhere outside the UK.

Here are the facts about your order and our process:

Shipping and Customs Charges:
Oscar’s order was shipped via UPS to Canada, and shipping charges were clearly paid and displayed at checkout. No one has ever claimed otherwise.
What Oscar refers to as an “additional shipping charge” is, in fact, a customs and duties charge imposed by Canadian border authorities. This is not something we control, and it is not a fee from us or from UPS. It is completely standard for any parcel imported into Canada and is not included in the checkout fee. This is stated on our product pages and at checkout.

Customs Information is Provided Upfront:
We go out of our way to provide detailed information about customs and import charges right on our product pages, visible before you buy. We specifically mention that import duties, taxes, and handling fees may be requested by your government upon delivery.
Canada Border Services Agency information for reference: https://www.cbsa-asfc.gc.ca/menu-eng.html

Direct Communication:
Not only did I email Oscar, but I also personally contacted him by WhatsApp weeks before his review. I provided the UPS reference, the exact amount due, instructions on how to pay. He chose not to reply or resolve the issue, which is unfortunately out of my control.

Refund Policy:
We are always happy to refund in line with our returns policy when goods are returned to us. In this case, UPS is holding the parcel due to non-payment of import duties. If the package is returned, a refund will be issued immediately. We cannot refund for items that have not been returned or are still in the customer’s country awaiting clearance.

700+ Genuine 5-Star Reviews:
It is disappointing to see claims that our hundreds of positive reviews are fake. I run a small, family-owned business, and every review is from a real customer who received real service. Feel free to read them for yourself. They are from people just like you.

To All Future Canadian Customers:
Please understand, import duties and taxes are determined and collected by your government, not by us. It is your responsibility to pay these fees to receive imported goods. This is true for any international purchase, not just ours. We do everything possible to help, including proactive communication, but we cannot pay your government’s taxes for you.

If anyone has questions about ordering to Canada or anywhere else internationally, please reach out at hello@mysupplement.shop before you order. You can also check our shipping and returns policy for full transparency:
Shipping and Returns Policies: https://ca.mysupplement.shop/pages/delivery-information

Thank you for reading and supporting small businesses that do things right.

Chris Price
Founder, MySupplementShop

MySupplement.Shop からの回答

2025年6月18日

Thanks so much KJ 🙌🏼

Short, sweet, and seriously appreciated! It means a lot that you took the time to drop a positive note. I work hard to make everything from checkout to delivery as smooth as possible, so hearing it’s hitting the mark makes those long days worth it.

Shout if there’s ever anything you need - always happy to help!

MySupplement.Shop からの回答

2025年6月18日

Appreciate you Ben! 🙌🏼

Glad to hear the delivery was quick and the product hit the spot. I'm a big believer that supplements should taste good and work hard! Sounds like we nailed both for you.

Thanks for the support and hope to see you back soon for round two!

MySupplement.Shop からの回答

2025年6月18日

Thanks so much Agnieszka! 🚚💨

Love hearing the delivery impressed - I’m always working behind the scenes to get things out as quickly as humanly possible (Protein Coffee-fuelled, of course). Really appreciate you taking a moment to share something positive - it genuinely makes the long hours worth it!

Hope to see you again soon!

MySupplement.Shop からの回答

2025年6月15日

Hey Ian,

Thanks for the feedback—I'm glad you found our response quick and international delivery accurate!

I do want to highlight that we clearly state potential customs fees throughout our product pages, shipping policy, and even order confirmation emails. Unfortunately, customs charges are levied by your local government and aren't something we can control or predict.

Still, I'm sorry if this caught you by surprise. Feel free to get in touch directly if you'd like to discuss it further.

Cheers,
Chris Price
Founder, MySupplementShop
office@mysupplement.shop

MySupplement.Shop からの回答

2025年6月15日

Hey Mr Duffy,

Really appreciate you sharing this 🙏🏼

Not every order goes perfectly, but I’ll *always* step in personally to fix things when they don’t. I’m genuinely grateful you gave me the chance to sort it - and that you saw the effort behind the scenes to make things right.

Thanks for sticking with me, and for the kind words. You’ve got a lifetime pass to the “handled with care” club 😄

Chris
Founder

MySupplement.Shop からの回答

2025年6月15日

Hey John,

Thanks for sharing your experience, although I'm struggling to locate your order details to address this specifically. I’d love to look into this further—please reach out directly with your order information so I can help resolve it.

To clarify, our website transparently states we are UK-based. We never claim otherwise. Offering local currencies on international websites is common practice for a smoother shopping experience worldwide—definitely no deception intended!

Regarding shipping and returns, we clearly outline policies upfront to avoid any surprises for international customers. Still, I'm sorry you felt let down.

Feel free to reach out directly if you want to chat further—I'd genuinely like to help sort this for you.

Cheers,
Chris Price
Founder, MySupplementShop
office@mysupplement.shop

MySupplement.Shop からの回答

2025年6月15日

Kieran, this genuinely made my day.

Delays, even the rare ones, always give me anxiety because I know how much people rely on things arriving on time. As soon as I saw the issue I jumped on it, and I’m glad the little extras helped smooth things over.

I’m here seven days a week doing my best to deliver great service and even better supplements, so hearing that you won't shop anywhere else now means the world.

Catch you again soon

Chris
Founder
MYSUPPLEMENTSHOP 💜

MySupplement.Shop からの回答

2025年6月15日

Short, sweet, and exactly what I love to hear. Thanks Melinda!

I work ridiculously hard behind the scenes to keep things running fast and smooth, so knowing it all reached you quickly and without a hitch is music to my ears. Appreciate you taking a moment to say so too... most people only pop up when something goes wrong!

Hope to see you again soon.

Chris
Founder
MYSUPPLEMENTSHOP 💜

MySupplement.Shop からの回答

2025年6月15日

Grazie Lorella!
È sempre un piacere vedere persone scoprire prodotti di qualità come il Curcumin Phytosome di Thorne. Anche se sei solo all'inizio, spero davvero che ti porti benefici concreti. Se hai bisogno di consigli o vuoi condividere come ti trovi dopo un po’ di tempo, mi farebbe piacere sentire la tua esperienza.

A presto!

Chris
Founder
MYSUPPLEMENTSHOP 💜

MySupplement.Shop からの回答

2025年6月15日

Thanks so much Eva! 🙏
Hearing words like “totally reliable” really does mean the world, especially in a time where people are usually quicker to leave a bad review than a good one!

I work tirelessly to make sure everything runs smoothly from start to finish, so seeing feedback like yours is a proper boost.

Here anytime you need something top quality, well packed, and shipped out fast 💜

Chris
Founder
MYSUPPLEMENTSHOP

MySupplement.Shop からの回答

2025年6月15日

Tammy ... thank you! 💜

This kind of feedback makes all the late nights and logistics juggling totally worth it. I’m buzzing to hear everything arrived fresh and tasty, and that the overseas shipping didn’t slow us down too much. I always try to keep the communication open and personal, so I’m really glad that showed through.

Can’t wait to pack up your next order!

Chris
Founder
MYSUPPLEMENTSHOP

MySupplement.Shop からの回答

2025年6月15日

That means a lot Maria, thank you! 💜

Shipping down under can definitely add up, so I’m really glad the multi box discounts are helping take the sting out. I’ve been working hard to speed things up and streamline the whole process. So hearing that your parcels arrive fast and that I’ve kept you updated along the way really does make all the hours worth it.

Massive thanks for coming back not once, not twice, but three times already. You’re a legend.

Chris
Founder
MYSUPPLEMENTSHOP