Mytaxe レビュー 

Mytaxe からの回答

2025年4月30日 に更新

We sincerely apologize for the inconvenience caused. Due to the short notice of your reservation, we were unfortunately unable to fulfill the service as booked. As a goodwill gesture, we initiated your refund immediately upon realizing we couldn’t accommodate your request.

We take pride in delivering reliable service, and this situation does not reflect our usual standards. We’d greatly appreciate it if you could reconsider your review, as the refund was processed promptly. If there are any delays, please let us know so we can assist further.

Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Best regards,

Mytaxe からの回答

2025年3月20日

Dear Flo,

Thank you for taking the time to share your feedback about your recent experience with Mytaxe. We sincerely apologize for the inconvenience and frustration caused during your airport pickup. Please allow us to address your concerns and provide clarity on the situation.

Upon reviewing your booking and conducting an initial investigation, we can confirm that your flight was tracked as per our policy. However, we would like to clarify that our flight tracking service is designed to monitor delays and cancellations, not early arrivals. Since your flight arrived earlier than scheduled (8:30 PM instead of the expected 9:30 PM), this fell outside the scope of our guaranteed tracking service. Our drivers’ schedules are pre-planned and committed to other duties, making it challenging to accommodate early arrivals without prior notice.

Regarding the pickup time, our records indicate that the driver arrived at 9:45 PM, which was 15 minutes later than your scheduled pickup time of 9:30 PM. This delay occurred because you initially informed the driver to cancel the pickup, prompting the driver to stop en route. When you later requested the driver to return, this caused the 15-minute delay. We understand how this miscommunication may have added to your frustration, and we apologize for any inconvenience this may have caused.

With respect to the payment, we would like to clarify that your booking was made by your employer/producer, who agreed to a deposit and payment on the day with the driver. As per our records, the driver offered both cash and card payment options, but requested cash on the day. However, when you mentioned that your employer/producer would handle the payment, our controller promptly contacted them and processed the payment by card. We have all records on file, including WhatsApp communications, chats, and calls, which confirm this. While we regret any misunderstanding or miscommunication that may have occurred between your producers, we would like to assure you that the payment process was resolved as agreed.

At Mytaxe, we strive to provide reliable and professional service, and we deeply regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we will use it to improve our processes and communication to prevent similar issues in the future.

However, we must address the claim of dishonesty in your review, which we find unacceptable and damaging to our reputation. This allegation is not supported by the facts, as demonstrated by our records and the resolution of the payment issue. We kindly request that you remove this claim from your review, as it is misleading to other potential customers and does not reflect the reality of the situation. Please note that such unsubstantiated claims may be subject to review by our legal team for potential defamation.

We take pride in our commitment to punctuality, transparency, and customer satisfaction, and we are confident that the majority of our customers have had positive experiences with us. If you would like to discuss this further or provide additional details, please feel free to contact us directly at info@mytaxe.uk. We value your business and hope to have the opportunity to restore your trust in our services.

Thank you for bringing this to our attention.

Best regards,
The Mytaxe Team

Mytaxe からの回答

2025年1月21日

Dear Lisbeth,

Thank you for being a loyal MyTaxe customer over the years and for your positive feedback about our reliability. We truly value your continued trust in our services.

We understand your concern regarding late notifications about driver details. A few years ago, we used to allocate drivers 24 hours in advance. However, with advancements in technology, we now track drivers in real time to ensure maximum efficiency. Unfortunately, especially after COVID, we’ve faced numerous last-minute driver withdrawals due to illness, which sometimes forced us to make last-minute changes to avoid disruptions in service.

To minimize confusion and adapt to these challenges, we’ve implemented a policy to allocate drivers closer to the pick-up time, typically within 6 hours of your journey. For bookings made more than 24 hours in advance, we always send driver details via email or WhatsApp once assigned. This ensures you have the most accurate information when you land.

We sincerely appreciate your understanding and patience as we continue to improve our processes to serve you better. If there’s anything else you’d like to share, please feel free to reach out.

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Sharma,

Thank you for your wonderful feedback! We’re delighted to hear that your trip from Heathrow to Wales was excellent and that our driver made a great impression. We take pride in ensuring our customers have a comfortable and enjoyable journey, and it’s fantastic to know we met your expectations.

We look forward to serving you again in the future. If there’s anything else we can do to make your experience even better, please let us know!

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Steve,

Thank you for sharing your experience! We understand that paying upfront and organizing a trip can sometimes feel uncertain, so we’re glad to hear we were able to ease your concerns. It’s great to know that the taxi was ready and waiting for you and that our communication met your expectations.

We strive to make every journey stress-free and reliable, and your feedback reassures us that we’re on the right track. We look forward to serving you again in the future!

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Owusa,

Thank you for your kind words! We’re thrilled to hear that your driver made your journey so enjoyable and memorable. Providing friendly and excellent service is what we strive for, and it’s wonderful to know we hit the mark.

We look forward to making your future trips just as amazing. Thank you for choosing MyTaxe!

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Ryne,

Thank you for your fantastic feedback! We’re delighted to hear that the one-to-one communication during your booking experience exceeded your expectations. Providing polite and efficient service is a top priority for us.

It’s also great to know that your driver was courteous, well-mannered, and ensured a smooth journey by taking the best route. We’re proud to have such dedicated drivers on our team.

We truly appreciate your kind words and look forward to serving you again in the future!

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Arun,

Thank you for sharing your wonderful experience! We’re delighted to hear that you found our booking process simple and convenient. It’s fantastic to know that Theepan provided punctual, kind, and helpful service – qualities we greatly value in our drivers.

We truly appreciate your kind words and look forward to making your future journeys just as seamless and enjoyable.

Best regards,
The MyTaxe Team

Mytaxe からの回答

2025年1月21日

Dear Mengal,

Thank you for being a loyal customer and for taking the time to share such positive feedback! We’re thrilled to hear that you’ve had consistently great experiences with MyTaxe over the past year.

It’s wonderful to know that our team and drivers have met your expectations in terms of cooperation, consideration, and flexibility with your schedule and needs. Providing competitive fares and ensuring your comfort are top priorities for us, so it’s great to see our efforts reflected in your experience.

We truly appreciate your recommendation and look forward to serving you again soon!

Best regards,
The MyTaxe Team