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5぀星のうち4の評䟡

The taxi service was great but booking was messy and time consuming. The site is not user friendly. Several phone calls eventually seemed to work, but in the meantime my credit card was blocked, due ‘... もっず芋る

5぀星のうち5の評䟡

On a recent visit to the UK l used Mytax three times. The communication with the office was great, they kept in touch all the time. The drivers were very helpful, polite and on time. I would have no h... もっず芋る

5぀星のうち5の評䟡

My driver Adnan Mahmoud, arrived in good time and was extremely pleasant for the whole journey. He managed to factor in toilet breaks and despite major road works between London and Heathrow deliver... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We've used Mytaxe several times on our trips to the UK. As soon as we make a reservation, the communication is timely and clear. The drivers are always prompt and courteous, reaching out with texts an... もっず芋る

䌁業が回答したした

䌁業情報

  1. タクシヌ䌚瀟

さたざたな倖郚゜ヌスから提䟛された情報

We have now claimed this business and reviews we had earlier couldn't be confirmed as legitimate. We were unaware that we can also request reviews from our thousands of happy customers. About us: We pride to bring in the best deals to and from all London airport transfers quotations. Be it airport ((Heathrow, Gatwick, Stansted, Luton, Southend, Birmingham, Manchester, Bath, Bristol, etc), seaport (New Haven, Ramsgate, Weymouth, Southampton, Harwich, Dover, Plymouth, Portsmouth etc) any destination across UK, our platform has best deals from recognized service providers. Visit us to get the best deals on minicabs and private hires. Support rendered 24*7 via call, chat, and email.


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3.8

ほが満足

TrustScore 5段階評䟡の4

1340件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 16に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(1,340)

過去12か月のレビュヌ数: 89ä»¶

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5぀星のうち5の評䟡

Very easy from enquiry to booking and


Very easy from enquiry to booking and payment. This was a long journey from Birmingham to Scunthorpe due to a missed bus connection and the driver made my girlfriend feel safe and relaxed and told her how to operate the seat positions to be more comfortable, he also provided a phone charging cable. A very good service and they would be my first go to if either of us need this service again. Thank you.

2024幎12月21日
自発的なレビュヌ
Mytaxe ロゎ

Mytaxe からの回答

Dear CJ,

Thank you for your wonderful feedback! We’re delighted to hear that you found our process from enquiry to booking and payment so seamless. It’s great to know that our driver went the extra mile to ensure your girlfriend felt safe and relaxed during the journey, providing thoughtful touches like seat adjustments and a phone charging cable to enhance her comfort.

We’re thrilled to be your first choice for future journeys and look forward to serving you again whenever needed. Thank you for choosing MyTaxe!

Best regards,
The MyTaxe Team

5぀星のうち1の評䟡

Unsafe and Disappointed

This is the second time I have used this company .The first was in June 2024 where it was from North Norfolk to London and the driver was excellent . Even turned around when I had left something in the car ...excellent chap ..... HOWEVER the second time was in Jan 2025 , the driver 15 mins late , we were waiting in the cold ...had told company we needed estate car as had 3 x 25KG bags and 2 x 7kg for 2 of us. Car arrived and we were squashed up . The driver coughed all the way from North Norfolk to London and to the point I felt unsafe as i noticed we were one minute going slow then suddenly her foot on pedal only to see her with closed eyes driving ....I asked her if she was ok or had covid ...she said she was tired but ok ...I have never felt so unsafe with my 90 year old mother int he car with me too ......She drove twice the wrong way off google and I redirected her .....Was the worse unsafe experience !!! I have complained and have had no response of course for a 230 pound journey .

2025幎1月3日
自発的なレビュヌ
Mytaxe ロゎ

Mytaxe からの回答

Dear LOU DEVINE

Thank you for taking the time to share your feedback. We deeply regret that your recent experience with us did not meet your expectations. Your concerns are very important to us, and we appreciate the opportunity to address them.

First, we sincerely apologize for the delay in the driver’s arrival and the discomfort caused during the journey. We understand the inconvenience of waiting in the cold, especially when traveling with your 90-year-old mother. Punctuality is a key aspect of our service, and we will ensure our drivers adhere to strict timelines moving forward.

Regarding the vehicle arrangement, we acknowledge the mismatch between your requirements and the car provided. While we were unaware of the need to accommodate the additional 7kg hang luggage alongside your other bags, we had upgraded you to a Mercedes E-Class executive car instead of the standard estate vehicle. This was done to provide a more spacious and comfortable experience, but we recognize that it did not meet your expectations. We will improve our booking process to ensure clear communication about luggage and space requirements in the future.

We are particularly concerned about the safety issues you raised regarding the driver’s behavior. The health and alertness of our drivers are non-negotiable standards, and we are conducting a thorough investigation into this incident. Driving while tired is unacceptable, and we are taking immediate steps to reinforce our safety protocols to prevent such occurrences.

We also apologize for the lack of response to your complaint. This is not reflective of the high level of service we strive to provide. We are reviewing our customer service procedures to ensure that all feedback is addressed promptly and effectively.

As a gesture of goodwill, we would like to offer you a discount on your next journey. We are committed to providing you with the excellent service you experienced during your first trip with us and ensuring your complete satisfaction.

Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us.

5぀星のうち1の評䟡

No Show

I booked and paid for the taxi 24 hours beforehand. It failed to arrive at the correct time and I gave it 10 minutes grace before trying to contact the company. The phone was not answered, but they responded to a WhatsApp message. It transpired that no taxi had been organised. A replacement was organised, but I had had to spend 40 minutes in the drizzle waiting.

The company have in mid January subsequently asked for more information about this poor review. I think it describes the service we received pretty fully.

2024幎12月21日
自発的なレビュヌ
5぀星のうち5の評䟡

Was a bit nervous as we’d pre-booked


Was a bit nervous as we’d pre-booked for Christmas Day from London to Kent but needn’t have been. Had emails and texts to confirm nearer the time from booking and had a call on the day. The driver was great and very patient with our toddler who didn’t want to be in her car seat for so long (we used our own)! Would definitely recommend. Thank you!

2024幎12月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Have used this company a few times

Have used this company a few times, they are very good. Always pleasant and given me a good price,and they arrive on time for pickup.
My last journey with them was exceptionally good, the same driver taking me on 23/12/24 and picking me up for my return journey on 26/24. I would have no hesitation on using them again.

2024幎12月23日
自発的なレビュヌ
5぀星のうち1の評䟡

You will make your worst mistake with


You will make your worst mistake with this jokes! This isn’t taxi firm they have no taxis. This my taxe uk is try to make money from local taxis not fair and they don’t turn up most off the time! And if anything goes wrong you wil have no one to talk they hang up on you !

2024幎12月11日
自発的なレビュヌ
Mytaxe ロゎ

Mytaxe からの回答

this is fake review by this profile must be removed asap or else legal action will taken

5぀星のうち1の評䟡

Do not use!

This has to be the most inefficient taxi service I have used in 60 years. On neither journey did they arrive on time. Both times we were sent details of a driver who never materialised! Meeting at the airport was a joke. Driver a nice guy, but my advice anyone would be find another company!

2024幎11月15日
自発的なレビュヌ
Mytaxe ロゎ

Mytaxe からの回答

Thank you for sharing your experience with us. We are very sorry to hear about the inconvenience you faced during your journeys. Punctuality and reliability are core aspects of our service, and we deeply regret that we fell short of your expectations on this occasion.

To investigate this matter thoroughly and address your concerns, we kindly request that you provide us with further details of your booking, such as:

Your booking reference number.
The dates and times of your journeys.
Any additional details regarding the issues you encountered.
Please email this information to info@mytaxe.uk, and our team will promptly review the matter to ensure it is resolved to your satisfaction.

We greatly value your feedback and are committed to improving our service to prevent such incidents in the future. We hope to have the opportunity to restore your confidence in us.

5぀星のうち4の評䟡

Very good service

Very good service! I was able to get a long distance taxi ordered from Gatwick to Hastings at very short notice. I just wish more of the fare would go to the driver, as I paid £110 and the driver told me he got £70.

2024幎11月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent experience

What a pleasant and comfortable experience. Very nice people and very helpful. Thank you for making my airport journey that much easier would highly recommend a lowest prices around, you can even check yourself highly recommended thank you

2024幎10月16日
自発的なレビュヌ
5぀星のうち2の評䟡

Big mistake

Big mistake. Never again. Pickup instructions chaotic and arbitrary. Drivers late. Language barrier issues. And on top of everything, a 10£ booking fee for each ride. A total rip-off.

2024幎10月14日
自発的なレビュヌ
Mytaxe ロゎ

Mytaxe からの回答

Thank you for sharing your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your concerns about pickup instructions, delays, communication challenges, and the booking fee are important to us, and we want to address them thoroughly.

We understand how frustrating it can be when things do not go as planned, and we sincerely apologize for any inconvenience caused. Our goal is to provide seamless, reliable, and transparent service, and it is clear that we did not meet that standard in your case.

To investigate the issues you faced and ensure they are resolved, we kindly request that you share more details about your booking, such as:

Your booking reference number.
The dates and times of your journeys.
Any specific instances that caused inconvenience.
Please email these details to us at info@mytaxe.uk, and our team will prioritize reviewing your experience.

Regarding the booking fee, it is part of our pricing structure to cover administrative costs. However, we will take your feedback into consideration as we continuously evaluate and improve our services.

We value your feedback as it helps us improve and ensure a better experience for all our customers. We hope to have the opportunity to regain your trust in the future.

5぀星のうち3の評䟡

Driver was on time and had excellent


Driver was on time and had excellent communication as our flight was delayed. He was really friendly and helpful however, the car was really smelly. It smelled really strongly of stale cigarettes and cheap body spray, like he’d sprayed Linx or something to cover up the smell of the stale smoke. It was so bad it made us feel sick.

The car was also really warm but the air conditioning was broken so we had to wind down the windows but it was also raining so that wasn’t ideal, although it did help with the smell.

2024幎9月21日
自発的なレビュヌ
5぀星のうち3の評䟡

A little disappointed

A little disappointed. On both trips the drivers were late, 40 minutes late on the return journey. The arrival journey was okay and the driver was friendly. We chatted for most of the way. The driver on the return journey would not talk to me. He told me to sit in the back and, although I tried to make a conversation, he never spoke a word for the entire three hours journey until we approached the airport when he asked which terminal I needed. When I got out he did wish me a safe journey but usually I get friendly drivers so, yes. I was a little disappointed

2024幎9月22日
自発的なレビュヌ

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