NAADAM レビュー 

Placed an order in Black Friday Nov 28th, still not shipped after 7 days, but I was charged on 29th, and customer service never respond, the worst thing is that the website shows the order placement date is Nov 11, this is really a high priority bug on their website.

Made an order for Black Friday about 10 days ago and they are just emailing me saying they're out of stock and cancelled my order. No apology, no nothing. Really annoying since I had a couple options I was considering other than naadam but now it's past all the Thanksgiving sales. Should have looked up ratings before purchasing. Don't bother with this company.

Placed an order for 2 items back on 10/21/22, today is 12/6 and have only received one. Inquired with this company by email several times (they don't have a phone) and they keep sending the same generic email apologizing until today. Today's email explains that they ran out of stock 48 days after they charged my credit card.
Also, the item that I did received is awkward in sizing. The sweater's arms are too short. I would return it, but don't need the hustle.
Definitely do NOT recommend this company

Ordered a $469 set for Christmas to ship to France.
Ended-up with a unwarned €286,5 custom duty to pay through DHL, although Naadam's Terms and Conditions precisely mention they will and must inform about any taxes before check-out.
Of course, they didn't otherwise I wouldn't have ordered the set.
I now have to return the package and pay a $35 restocking fee + shipping fees.
Customer Service (Ethan) is absolutely bad, takes ages to answer... Very very bad experience, will never buy again.

Awful custmer service. Keyed in the wrong mailing address and when i requested that they rectify it, what do you know....? sorry we keeping shipping inexpensive so cannot change the address!! too bad, you can try and have it returned for a refund....
Refund policy - USD 12,75 deducted.
Wirecutter rave reviewed them - looks like they paid Wirecutter for the positive reviews.

Cheap marketing tricks. Did not honor their 10% coupon.

INTERNATIONAL CUSTOMER BE AWARE. All they care about is the sale. Other online retailers provide duty estimates at checkout to help your purchase decision. NOT NAADAM. My recent purchase is faced with duties, fees & taxes equal to 40% of my purchase. STAY AWAY!!

I emailed a minute after placing the order since I ended up showing my friend what I am getting her for Christmas and she wanted bigger size and different color. Nadaam emailed me three days later that I cannot change the size or color. I can't cancel the order and there is no gift wrapping. With non existent service, why would you order Nadaam? Also the cashmeres pill badly. I went into the shop and even the new ones with tags pill.

wow, did not think that I would write a bad review for this company . you are all right...customer service is not accommodating at all, NO CUSTOMER FRIENDLY service. too bad...I will try to return to store.

overhyped, nowadays everything is called "cashmere".

I contacted the company multiple times to start a return and was having trouble with their returns website. They have never gotten back to me, and now the return window has expired. I will never shop with them again if this is how they make their money.

They were happy to take my $$ for my 1k+ order but its been over 15 days and they have still not shipped this order despite multiple times i've reached out. The customer service numbers I called are all out of order and the store in NYC stated they have no way of contacting online orders customer service as well. is this a real company? spend your $$ elsewhere.

What a waste of time and money. I placed an order on October 10, got an email a week later that "it's so unlike them to be this late!" but my order would ship within a few days (already 11 days after my order was placed even though it said "ships in 3-5 business days"). It is now three full weeks after placing my order, customer service can't get an answer from their warehouse in less than 48 hours, I've asked them to cancel the order and they can't even seem to do that even though the order has STILL not shipped. All the while, they've continued to email me and text me about various promotions...how are you still pushing me to place MORE orders when you haven't even fulfilled the one?

What kind of brand runs their operations like this?

Horrible customer service. Received an online cashmere sweater order that was terribly wrinkled with a black marker pen marking on the collar. In the sunlight, I also noticed stains all over the front of the sweater. Since their small was too large for me, I was unable to give it to a friend because the sweater was grossly damaged. I was told NOT to return it to the return address on the receipt & package and sent 3-emails but no one knew the proper return address and it took 4-days for service staff to locate it. I got so disgusted with the process, I located a NAADAM store in San Francisco and brought it there. The store said they couldn’t provide a receipt; it would be emailed to me. In the meantime, I purchased another NAADAM sweater at the store in size Large, which fit me properly. Came home and the receipt for my purchase was emailed but not for my return. Something is terribly wrong with this Company; although I like their products-how can someone continue purchasing their product when their sizing is irregular and you can’t depend on the product they send?

They were great at taking my money, terrible at communicating, and I never got my product

The WORST!!!!
Don’t buy from them
I never write reviews however this company doesn’t help the customer and if you’re dissatisfied never reaches back to you .
I purchased a sweater for a gift and next morning it went on sale . I asked for an adjustment and was told manager will get back to me and I’m still waiting and have reached out multiple times , I will also add it was a gift and shipped 2 weeks late !!
Awful and unhappy !!!!

This company is terrible. I’ve been waiting three weeks for a sweater and they only responded to my first request for an update (which I sent after waiting 7 days to receive a tracking number) saying they would check on it and then they never responded again after I wrote at 10 days, 14 days etc. Truly a miserable experience. I wonder if I’ll ever receive the package.

Don’t waste your time.

10/25/22 I just wanted to update that I still don't have this item a month later.

My experience with NAADAM has been great, but somewhat irrelevant. I’ve read many negative reviews about NAADAM, and I’m sorry, but I have to say this: Read the Shipping & Returns Policy BEFORE you shop at any online retailer. I always read them before I order—that way I know what to expect. It clearly indicates the restocking fee, and that there are no returns on sale items, etc.

Cashmere pills, and there’s no way around this—especially 100% Cashmere. It is extremely delicate. You need to take very good care of Cashmere, like fine silk—wear it gently. It’s not like other wools that are more durable or blended Cashmere with synthetics that make it stronger.

For pilling, I recommend investing in a good fabric pilling remover. Don’t bother with manual ones. Get an electric one with multiple settings, so you can use it on low for delicate fabrics like Cashmere. Use it gently—don’t press down hard when using the pilling remover, just glide it across the garment.

ALWAYS hand wash Cashmere (or sometimes you can dry clean). Use a delicate wool detergent, like (my favorite) Outback Gold Wool Wash, The Laundress Wool Wash, or Woolite. Soak the garment in lukewarm, soapy water for 10-15 minutes, gently wash (don’t rub), and rinse 2-3 times. Never wring the garment—gently press to remove excess water, then lay it flat on a large towel, fold the towel over the garment, and roll it up like a log. Gently press to remove remaining water. Use a fresh towel and lay the garment flat on top, arranging and fluffing it so it keeps its shape.

When you’re not wearing your Cashmere during warmer months, store it in a cotton or linen bag. Don’t hang sweaters on hangers—just fold them and keep them in a cool, dark place.

If all this sounds like too much work, I really wouldn’t recommend buying expensive Cashmere.

Atrocious customer service support.

I fell hook line and sinker for their marketing. Their youtube ads make you think it's this wonderful company that cares so much about producers and consumers...not in the least!!!

I figured since they save so much money producing their goods in Mongolia they have low overhead and would excel at simple things like exchanges/returns... not NAADAM.

Horrible, horrible customer service. Sizes vary wildly - some run big, some small. Oh and if a product is on sale, they won't let you exchange it for a different size. WHAT???? Don't order from them. They suck.

You expect any online service to be great at exchanges/returns... well, not NAADAM.

Terrible customer service experience. Sizes are very inconsistent by product - some will run too big, some too small. Beware if a product is on sale, the would not let you exchange it for a different size. Terrible practice. Stop ordering from them. Not worth the pain.