Shop Mango レビュー 5,896

Absolutely terrible experience with Mango. I placed an order and waited several days while it sat in “preparation” status, only for it to be suddenly cancelled with the excuse that the item was “not available.” How is it not available when it was clearly showing as in stock on the website?
When I contacted customer service, their response made it even worse — they casually said the item was “physically unavailable,” as if that explains anything. So your system shows items available when they’re not? Completely misleading and unprofessional.
It doesn’t stop there. I also processed a return, and it stayed stuck as “being processed” for an entire month. Because of their delay, my return period actually expired, and I had to escalate the issue to the main office just to get it resolved. That’s unacceptable.
Overall, extremely poor service, lack of accountability, and a frustrating customer experience from start to finish. I would not recommend this shop at all.

Mango service has deteriorated over the years, I have ordered an item that has not been delivered yet , they are now offering a discount and won't extend it to me although I have not received the item yet , they won't accept store returns though it's listed as an option in their app, not to mention the very low quality . I do not recommend at all.

Bought a jacket in store when I was in London for the day but it didn’t fit well. I live in a rural area and the nearest store is over 50 miles away. Unfortunately I missed the 30 day returns period by 2 days, the store wouldn’t take it back and customers services refused to let me post it back. Said I was happy to take a credit note rather than a refund but still refused. Very difficult to contact a real person in customer services and very inflexible in attitude. Shan’t be spending any more money with Mango. Terrible customer service.

Achtung,
Obwohl die Rechtslage eindeutig ist UND die AGB etwas anderes aussagen: Mango erstattet die vom Käufer bezahlten Versandkosten bei Rücksendung nicht zurück.
Für mich ist das Betrug.

Schlechtester Kundenservice, den ich je erlebt habe. Es ging um eine mangelhafte im Ausland gekaufte Jeans. Es kommen nur standardisierte Antworten, Ware soll auf eigene Kosten zurückgeschickt werden und am Ende war sogar noch die Adresse falsch, sprich das Paket kam zurück. Keinerlei Hilfe, Kulanz oder kundenfreundliche, pragmatische Lösung so wie man dies von anderen Unternehmen kennt. Am Ende bleibt man auf dem Schaden sitzen. Mango, nein danke und nie wieder!

ORDINE ON LINE RICEVUTO DI UNA TAGLIA NON CORRISPONDENTE A QUELLA REALE. CHIEDO IL RESO MA MI SCRIVONO DI AVER MANDATO SOLO UNO DEI DUE CAPI MA NON SPIEGANO IL PERCHÉ, MI DICONO CHE MI HANNO FATTO IL RIMBORSO DEL CAPO NON RISPEDITO MA INVECE MI ACCREDITANO DI NUOVO L’IMPORTO POI ME LO RIMBORSANO ( tutto su mio sollecito con un’assistenza on line PESSIMA) . Conclusione: volevo un completo e mi ritrovo con i pantaloni che non arrivano, il gilet che adesso è disponibile on line ma finché non mi arrivano i pantaloni non lo ricompro, è stato pagato ma non rimborsato. *MAI PIÙ*

Grossi problemi sulla spedizione

Cliente depuis plusieurs années, tout se passait bien jusqu'à ce que leur système de chèque fidélité change. Une grosse arnaque. Chèque soit disant déclenché à partir de 1700 points. J'en ai 3500 et aucun chèque... Le service clients robotisé me dit que cela est lié à mon pays d'origine qui est noté à la Réunion...
Truc improbable car je n'ai jamais changé quoi que ce soit dans mon profil qui, jusqu'à présent, était correct. Après des échanges improbables sur WhatsApp et par mail, on me demande de faire une capture d'écran de mon adresse avec le pays d'origine et de leur envoyer. Or, la fonctionnalité de leur application ne permet pas les screenshots. Je fais donc un copier coller qui, bien évidemment, n'est pas valide à leurs yeux. Bref, fuyez cette enseigne qui ne respecte ni ses engagements et encore moins ses clients

this is wrosrt store ; quality of product is very poor
i want my money back

I had the most amazing experience with a staff member called Winny at the Mango Brent Cross branch.

It’s my mum’s birthday next week, and she had her heart set on a suit from Mango. I managed to buy the blazer, but the matching trousers were completely out of stock online and unavailable in stores. After searching everywhere, I found there was just one pair left in her size all the way in the Brent Cross branch, while I live in Manchester.

I called the store and spoke to Winny. She explained that store transfers aren’t something they usually do, but instead of just leaving it there, she went out of her way to check the stockroom and confirmed they had the trousers.

What she did next honestly shocked me she offered to go to the post office before work and send them out to me so they’d arrive in time for my mum’s birthday.

This level of kindness and effort is so rare. She didn’t have to do any of that, but she did. She kept me updated, sent me the receipt, and made sure everything was sorted.

Winny is an absolute asset to Mango. Because of her, I have so much respect for the brand, and I’ll definitely be shopping here more in the future.

More than 5 stars thank you so, so much. You’ve genuinely made my mum’s birthday.

Vorsicht bestellt nicht bei Mango! Betrug! Es werden absichtlich keine Rücksendelabel ins Paket gelegt. Dann Kontakt man den Kundenservice wird nur angeschnauzt und es wird einem nicht geholfen und auch kein Rücksendelabel zur Verfügung gestellt. Man wird gezwungen, die Sachen zu behalten.

I ordered a purse which has a strong chemical odor and it will not go away. Also the strap that circles the purse is unevenly stitched. It's just poor quality all around. I reached out to customer service, but they will not answer me

Very poor customer service at the foyleside mango till...the lady that served us did not engage with us in any way...whispering with her colleague... was not friendly or polite ..would expect more of this store...12.19 was the time I was served.

Meine Bestellung wird aus ,logistischen Gründen‘ nicht versandt, musste mich erst eine halbe Stunde mit dem Ki Kundenservice rumschlagen, der sich weigerte, mich an einen hilfreichen menschlichen Kundenservice weiterzuleiten, der mir tatsächlich eine Aussage geben konnte. Ständig wurde der Chat beendet und neu gestartet und die KI fragte mich erneut, wie sie mir helfen könne. Ich hasse KI Kundenservice von Mango

I received a faulty item, the stitching of a bath mat came undone after a couple of washings, and I have tried to email, what'sup, call, but I haven't been able to reach them. I finally called a shop for help but the email address she gave me won't work either. Life is too short to have to go through this because Mango is so cheap to have a proper customer service department. I will never buy their low quality products again.

Description : J’ai effectué un achat en ligne le 11 mars, une partie en carte bleue, l’autre en carte cadeau Depuis le 16 mars, ma commande est perdue. J’ai effectué une réclamation à mango et le livreur. Au 25 mars seulement, Mango me dit que je vais être remboursée. La partie carte bleue a été remboursée (1,98e), pas la partie carte cadeau (50e). Le service après vente détourne ses réponses, soit en ne répondant pas, soit en disant que le remboursement a été effectué -aucune trace de la transaction pour le prestataire carte cadeau-, soit en donnant des fausses informations (copie du mail reçu : « Bonjour Messaline , Merci de nous avoir contactés. Nous vous prions de bien vouloir accepter nos excuses pour la gêne occasionnée. Pourriez-vous s’il vous plaît nous renvoyer votre IBAN ? L’IBAN que vous nous avez transmis comporte 16 chiffres, alors qu’un IBAN doit en contenir 27. Nous en avons besoin afin de pouvoir procéder au remboursement de 11,19 EUR. » Je souhaite signaler cette entreprise avec mise en demeure. Pour rappel, ils me doivent 50e et je m’appelle Céline. Le numéro de carte cadeau indiqué sur leur mail n’est pas le bon, ni le numéro de commande

Fraud. I haven't been able to return the product I bought for a month, they don't change the status on their profile, and they don't respond to emails. I don't recommend it.

Still waiting information about my home collection for two orders.... It's almost one month while I'm trying to reach someome who will arrange my home collection for my two orders. Writing everyday to mango customer service..everyone are saying they will manage my return, but know is still giving me a feedback about this situation.

I purchased an item in store, but since it wasn’t available, I was told it would be delivered there for me to pick up. Not only did it take two weeks to “arrive” (when I was told 3 to 5 days), but when I finally went to the store, the staff couldn’t even find my order.

I asked for a refund on the spot, since I purchased in the store, but they told me they couldn’t process it and that I needed to contact customer support. Little did I know this was just the beginning of the problem.

I emailed customer support explaining the situation and requesting a refund. They proceeded to send me THREE emails insisting my order was at the store (it wasn’t). Eventually, they acknowledged that the item had been lost and asked for my banking details.

I provided my information, and that’s when the most frustrating loop of my life started.

For context, I bought the item in Paris, but I live in Lisbon. I paid with a Portuguese card and do not have a French bank account. When I sent my details, they replied saying they needed my French banking information. I explained that I do not have a French account and that the purchase was made with my Portuguese card.

They replied AGAIN asking for my FRENCH banking information.

I explained AGAIN.

Then they asked AGAIN for my FRENCH BANKING INFORMATION.

At that point, I’ll admit I lost my patience, because it genuinely felt like I was speaking to a bot. I sent a very angry email explaining for the third time that I DO NOT HAVE A FRENCH BANK ACCOUNT. All I wanted was to reach an actual person who could understand a simple situation. By then, it had already been two weeks since I first contacted support. Over a month since I bought the item.

Then, they respond to me, and you are not ready for this: they claimed my IBAN was incorrect because it has 25 characters instead of 27.

So once again, I had to explain: PORTUGUESE IBANS HAVE 25 CHARACTERS. FRENCH IBANS HAVE 27. AND I HAVE ALREADY TOLD YOU FOUR TIMES THAT MY IBAN IS PORTUGUESE.

They then finally answer saying guess what: WE CAN’T REFUND PORTUGUESE IBANS SO GO BACK TO THE STORE. Well, dear Mango, I went to the store and they told to contact customer service, so what do you want me to do???

Then I answer explaining going to the store is not an option, since they are the ones that told me they can’t refund me in the first place. Also added that what they are doing is IBAN discrimination and it’s illegal under SEPA.

You will not believe their next move: THEY BLOCKED MY EMAIL, AND I CAN'T ANSWER ON THE THREAD ANYMORE.

So, hey Mango, I opened a dispute with my bank and contacted ECC. This is the easiest case on earth for some lawyers wanting to make a few euros. Thank you for nothing.

You lost a client for life.