Najell レビュー 

J'ai commandé pour la première fois cette marque début mai et j'ai eu la malchance que UPS Vitrolles perde mon colis. Aprés contact d'UPS (qui n'a rien mené) et du service client Najelle, ces derniers ont bien voulu me renvoyer ma commande à l'identique (environ 500 euros de commande). Avec un petit cadeau de consolation.
J'espère que cette nouvelle livraison se passera bien et j'ai hâte de pouvoir enfin tester leur produits tant attendus.
L'agent du service client a été très compréhensive et courtoise. C'est agréable d'être entendue.

Köpt flera grejer till bebis som fungerar toppen. Trevlig butikspersonal. Pratat med kundtjänst några ggr pga en betalning som blev fel så då fick vi en bärsjal som ersättning - bara bra upplevelser här!

Wir lieben den Sleepcarrier! Allerdings passt Baby nach 12 Wochen schon nicht mehr rein, was sehr schade ist. @Najell, bitte dringend eine XXL Variante ;)

Tindra was amazing, customer service 5* - thank you

Supert team, raske svar og veldig hyggelig service.

Really poor customer service. I explained that I was at the baby show and was given 1 day to use the discount code as you couldn’t buy them there but the item was out of stock. I asked them if this would
Be something they could help with when the item is back in stock. They advised me to wait till back in stock and then come back and email again and they will try and sort something out. It was in stock the day after the discount ran out so I emailed them and they replied pretty swiftly just saying nope nothing they can do. Their first email was very misleading and people I showed all agreed it looks like they were going to help some how, but this was not the case. Then then didn’t reply to my email when I sent them a quote of their email.

EDIT: since seeing this review Najell did honour the discount. The carrier is beautiful and I can’t say badly of the item.

Schick und sehr praktisch! 🤭

My experience with customer service was simply excellent—quick responses, an efficient and prompt solution, and, above all, it’s clear that they really care about keeping their customers happy. Thank you so much, Tindra.

​I recently had a fantastic experience with Najell that I felt compelled to share. Shopping for baby gear can sometimes be stressful, but their customer service team makes it incredibly smooth. I was blown away by how quickly they responded to my inquiry. In an era where you often wait days for a generic email reply, Tindra was proactive and efficient. The highlight of my experience was their kindness regarding shipping. I realized shortly after my initial purchase that I needed one more item. A lovely representative named Tindra assisted me. Not only was she professional, but she was also incredibly thoughtful—she offered a return of postage costs so I wouldn't have to pay double shipping just for forgetting an item. It’s rare to find a company that prioritizes the customer’s wallet over a few extra shipping credits

Veldig fornøyd med servicen over mail❤️

Fantastisk service när det var bråttom och det blev lite strul orsakat av mig själv. Tindra Bernklev gav fantastisk service utöver det vanliga. Stort tack och kan verkligen rekommendera Najell:)

Good responsiveness and communication from Customer service.

Svarte raskt, var behjelpelige og hyggelig med å hjelpe meg med problemstillingen

Ich habe den neuen Mirage carrier gemeinsam mit einer Freundin und Mama getestet und wir sind begeistert!
Wir sind beide Hebammen und legen nochmal gezielt den Fokus auf Einzelheiten und haben bisher nichts negatives finden können.
Das Material ist sehr angenehm und schneidet weder an den Beinen von den Kleinen noch an den Schultern der Träger ein. Zudem fällt positiv auf, dass die Trage an sich sehr leicht ist.
Wir sind also rundum zufrieden und ich kann Najell nur empfehlen.

The postal company lost my package in transit and didn’t help me at all. So I emailed help@najell and I can’t tell you how amazing they were they sent out a replacement with no worry , they kept me in the loop throughout it all. It was a big purchase and when the courier had lost the package I was extremely stressed.

Najell kept me calm and genuinely it was the best customer service I have ever dealt with. The replacement sleep carrier arrived yesterday and it’s amazing I can’t wait to use it when the baby arrives. Special mention to Tindra for all the help I received during that stressful time and sending the replacement !

Commande jamais reçue alors que le site d'UPS indique que nous avons été livré. UPS ne peut pas nous aider et le service après vente de Najell n'est toujours pas revenu vers nous .
Nous déconseillons fortement !

Perte d'argent et perte de temps !

Jag är verkligen supernöjd med Najell! Jag hade problem med en produkt som gick sönder, men det var inga konstigheter alls med reklamationen. Kundservicen var så snabb och smidig! Jag fick en ny produkt skickad utan problem. Helt otroligt bemötande och service. Tusen tack till Tindra, som jag hade kontakt med!

Die Trage gefällt uns in der Handhabung gut. Wir hatten ein Problem und haben uns an den Kundenservice gewandt, dieser hat zügig, freundlich und zu aller Zufriedenheit geantwortet und sich um das Problem gekümmert. Eine tolle Marke!