Naken Interiors レビュー 

366
TrustScore 5段階評価の2

2.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... もっと見る

5つ星のうち1の評価

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... もっと見る

5つ星のうち1の評価

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... もっと見る

5つ星のうち5の評価

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... もっと見る

企業が回答しました

企業情報

  1. インテリア デザイン店
  2. インテリア デザイナー

当該企業による記述

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


連絡先

2.2

期待以下

TrustScore 5段階評価の2

366件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 15%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.2

すべてのレビュー

(366)

過去12か月のレビュー数: 38

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Purchase of 4 flannels

I bought 4 flannels from your company. I treasure them. I haven't used them yet because I have others which I use and when one of them wears out, then I will replace it with one of yours.

2022年8月24日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're so pleased to hear that you love your order. We look forward to you using Naken Interiors again 🥰

5つ星のうち5の評価

Beautiful product

The cushions we purchased are absolutely beautiful
Well made and look tremendously beautiful
I will definitely be purchasing again and would recommend anyone to purchase theses products
Thank you so much.

2022年9月5日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for taking the time to leave us this lovely review. We look forward to you using Naken Interiors again 💜

5つ星のうち5の評価

Great customer service

I’ve ordered several times from Naken and every time their service and products have been fantastic. I had a slight issue with a recent order but this was solved quickly and efficiently by Poppy. Highly recommended :)

2022年8月15日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're happy to hear that our customer services team resolved the issue promptly. Thank you for taking the time to leave such kind words. We look forward to you using Naken Interiors again😁👏🏼

5つ星のうち5の評価

Great customer service

I ordered a bookcase from
Naken. The item arrived within a few days but unfortunately it was damaged in transit. I contacted Naken customer services and got an immediate response. I sent over a few pictures of the damaged item and they sent me a returns label to send the item back. I booked the return and received a replacement within a couple of weeks. No problems and great service. Everyone is polite, friendly and professional. The bookcase is lovely and looks great in my home office.

2022年8月15日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you for leaving us this lovely review. We're pleased to hear that our customer services team resolved your issue promptly and that you love your replacement! We look forward to you using Naken Interiors again 💜

5つ星のうち5の評価

Great quality & service

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as stated. Although the glass could have had better edges, the lights still look amazing. Quality and overall look really impressed me, especially as they were reasonably priced. Thank you Naken, will definitely use you guys again.

2022年8月2日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for your kind words and leaving us this lovely review. I'm glad you were happy with the service provided for you. We look forward to you using Naken Interiors again 🤩

5つ星のうち5の評価

Great website

Great website, fast order process, love the products and deliveries well packaged and promptly

2022年7月28日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're so happy to hear that you love your order from us! Thank you for taking the time to leave us this glowing review, we really appreciate it! 🌟💜

5つ星のうち5の評価

First class service received

First class service received , well packaged and delivered promptly with no problems

2022年7月4日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for taking the time to leave us this lovely review! We really appreciate this and look forward to you using Naken Interiors again in the future 😇

5つ星のうち1の評価

Awful service and damaged item

Awful service. Damaged item which they take forever to return and refund. Customer service is shockingly bad. Definitely avoid.

2022年6月28日
Naken Interiors ロゴ

Naken Interiors からの回答

So sorry to hear that you experienced issues. Please could you email mail@naken.co.uk so that our customer services team can look into this for you and try as resolve this as best we can?

Naken Customer Services

5つ星のうち5の評価

Gorgeous mirror very happy customer

Gorgeous mirror
Great customer service
Fast delivery
Packaged brilliantly
Very happy customer
Would definitely recommend and i would definitely use them again

2022年6月14日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review 🎉

5つ星のうち5の評価

Excellent Customer Service

I ordered 3 planters from Naken and 1 was faulty. I left a mixed review - I loved the planters but was understandably disappointed that one was faulty and not usable. However, when Naken Customer Services read my review they immediately contacted me to help. Long story short, I returned the faulty planter and a new one has been despatched but throughout, Poppy was helpful, understanding and professional.
I was very impressed at their response and would happily recommend Naken to anyone.

2022年6月7日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're so happy to hear that the issue was resolved promptly for you. Thank you so much for leaving this lovely review. We look forward to you using Naken Interiors again 💜

5つ星のうち5の評価

All good

I can see there have been some negative reviews for this company, so I wanted to ensure balance. My experience with Naken has been all good. They have delivered when they said they would, the products (2 garden chairs) are in perfect condition, and the price was extremely competitive.

2022年6月6日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for taking the time to leave us this lovely review. We're pleased to hear that you were impressed with your experience with Naken interiors. We look forward to you using Naken again 🤩✨

5つ星のうち1の評価

Faulty goods and shocking customer…

Faulty goods and shocking customer service
Send out faulty goods and then don’t sort out the issue. Customer service is shocking

2022年6月6日
Naken Interiors ロゴ

Naken Interiors からの回答

Hi Sam,
Please could you email us at mail@naken.co.uk with your order number as the order number that you have provided Trustpilot is not your order. Once we have this, we can look into this for you.
Best,
Naken Customer Services.

5つ星のうち5の評価

Brilliant and stylish towel rail

Not wanting to drill into the walls of a newly tiled shower en-suite I was looking for a free-standing towel rail. I found a very stylish, stainless steel one from Naken that was slimline and perfect for what I wanted. Six months on I can say that I’ve not been disappointed with the quality of the product! Continues to look like new and I’m delighted with it!

2022年5月19日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for taking the time to leave us such a lovely review! We're so pleased to hear that you love your towel rail. We look forward to you using Naken Interiors again 💜

5つ星のうち5の評価

Beautiful products & great service.

Beautiful products, excellent delivery service. Wouldn't hesitate to recommend. Absolutely delighted.

2022年5月16日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're happy to hear that you are impressed with our extensive range of products. Thank you for leaving us this glowing review👏🏼✨

5つ星のうち5の評価

Great service!

I have never heard of this company before, and I was a little bit dubious. The product I wanted was quite niche, and the price was pretty much the same as everywhere else so I thought why not take a chance.l?
I was really blown away with the speed of the delivery, the way it was packaged and of course the item itself.
And easy to use website. I will definitely use them again

2022年4月19日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you so much for taking the time to leave us this glowing review! We're happy to hear that you're impressed with our premium service that we offer to our customers. We look forward to you using Naken Interiors again! 🌟💜

5つ星のうち5の評価

The items arrived promptly and in good…

The items arrived promptly and in good condition. This is my first time to use this company, and I am very satisfied. I went to it as it delievered to Northern Ireland items from wireworks( ( a company making wooden items ) which another very well known company refused to deliever.

2022年3月14日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you for taking the time to leave us this lovely review! We're pleased that you're impressed with our premium service that we offer to our customers 👌🏼

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Prompt and pleasing response to my emails and telephone enquiries plus further enquiries made to supplier on my behalf.
Andrew Martin cushions are superb quality and workmanship including very generous filling. No comparison with my Laura Ashley cushions. Made in the Uk also! What more could you want? More?
Yes will be ordering more.
Thank you

2022年2月24日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

Thank you for leaving us this lovely review! We're happy to hear that you're pleased with your order and the high quality items that we provide our customers. We look forward to you using Naken Interiors in the future 💜

5つ星のうち5の評価

The hurricane lantern is such a beautiful item in my home and would recommend this to other customers …

The hurricane lantern is such a lovely item on my fireplace, and so unusual,very cosy when lit with a candle. Naken sell so many unusual things and would highly recommend them.

2022年2月9日
自発的なレビュー
Naken Interiors ロゴ

Naken Interiors からの回答

We're pleased to hear that you're impressed with your order and our unique product range! Thank you for leaving us this glowing review 🌟

5つ星のうち1の評価

lack of understanding!

I purchased quite a few items from NAKEN. When completing the order online, the quantity of a couple of items was incorrect. So I had to return a couple of them. Due to contraction with COVID19, I could not return the items within the 28 days period that is stated in the company's policy. So I asked the company to accept the return, given my exceptional health conditions which has made me unable to return within 28 days. The company did not accept the return, and had shown no sense of understanding! I would not trade with the seller anymore.

2022年2月2日
自発的なレビュー

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