This is a very corrupt website I would not advise anyone to do business with them very bad to answer emails when I wanted a refund they didn't even know the name of the website that was using their em... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was gifted the waist tie crop set. I love the material, color and the fit but unfortunately, I wore it to travel and within moments of landing I found the zipper was broken from the bottom yet still... もっと見る
Delivery takes quite a while, and no updates have been provided on status after order was received. I ordered before and liked what I got, so no big deal. BUT this time blazer/pants set I ordered was... もっと見る
Similar to many others here, it took around six weeks for my order to arrive, during which time CS was polite but utterly dismissive, would provide no timeline at all as to when I might expect my or... もっと見る
企業が回答しました
2.2
期待以下
848件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Haven’t received the items yet ,too long
2022年9月26日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Great material nice fit delivery
Great material nice fit delivery was lengthy, otherwise very satisfied.
2022年9月19日
Excellent quality of the sweater
Excellent quality of the clothes, very cute, I liked it very much
2022年9月25日
Not what I expected at all
Terrible yuck . Came from a rite aid.
Never even wore it deff not the type of store for me
2022年9月12日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I ordered in June and still have not…
I ordered in June and still have not received my order - hard to believe. I thought your products were adorable but I won’t order again!! Annie Ball
2022年9月20日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Boxy turtleneck Charcoal
I ordered the boxy turtleneck which was exactly as described. Im very happy with it. However it is shipped from China which is not explained anywhere on the website which I felt it shoulve been as it took over 2 weeks to arrive and the tracking information was difficult to figure out
2022年8月30日
I have tried countless times to contact…
I have tried countless times to contact you and return these scratchy pajamas that are way too small. Please help me.
2022年8月24日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Poor quality, unpredictable sizing, chaos in the billing department
I have ordered several items from this company. One of them, a floor-length hooded gown of a sweatshirt-like material, is satisfactory. The others have been of cheap wrinkled material, poorly cut, and of sizes varying from XXS to XXXL. (I wear, and ordered, size M.) On my most recent order, the company accidentally refunded part of my payment before I even received the items. Now they are harassing me to refund them the refund, and to send the items back at my own expense. I'm not going to. If they send me prepaid mailing labels, I will return the items. But I'm not going to refund the refund, then wait around for them to refund the refund of the refund -- that's ridiculous.
2022年9月15日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
The PJ’s are all beautiful- but …
The PJ’s are all beautiful- but the delivery times are endless. I think it should be made clear before placing an order that you won’t get it for several weeks. But, even though I wasn’t able to use them for my intended purpose ( a trip that I took before they arrived) I do love them.
2022年8月25日
My order takes long time to get
2022年9月11日
Love your products
Love your products! I keep buying them.
They arrive fairly quickly and always in perfect shape.
2022年9月8日
Had a perfectly smooth experience with…
Had a perfectly smooth experience with them!
And so obsessed with my nightsuit, literally want to pounge in it all the day.
They often have deals which are great !
2022年9月6日
自発的なレビュー
I am impressed with the quality of the…
I am impressed with the quality of the material used and the sewing of the garments I've ordered to date. Your track pants are very well made especially the elasticized tie-tops on your track-pants and shorts. They are smart, comfortable, and well-made.
2022年9月3日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Unfortunately on this occasion I was…
Unfortunately on this occasion I was disappointed with my order. The item did not look like the image on the website.
Making a return is very expensive, recorded delivery to the US cost over £23
2022年8月31日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
Understandable supply chain issues but i had a missing item
The product received was great. Good quality and gorgeous but i ordered in June and received them in end of August and even then I am missing 1 of my 3 items I ordered. I am just waiting to hear back from them. I rarely leave a bad rating but I am just disappointed and frustrated with my missing item that i would like to recieved. I actually like the items and want them. I don't even want a refund, i just want the items i ordered and want my missing item. Thank you
2022年8月30日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.
Have a nice day.
Best Regards,
Nap
I still haven’t received my order or a…
I still haven’t received my order or a response to the numerous emails I sent, and I ordered in may!
2022年8月29日
Naploungewear からの回答
Hello,
Thank you for your feedback on Trustpilot, we are very sorry to bring you a bad shopping experience, we are already verifying your order situation, after verification our customer service will send you an email to inform you, please pay attention to check your email (please note that sometimes the email will be attributed to your spam mailbox, please pay attention to it).
Have a nice day!
Best Regards,
Nap team
I’ve purchased three of the nightgowns
I’ve purchased three of the nightgowns. Just superb.
2022年8月24日
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