Nashad Jewellers レビュー 

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your kind words, Amina! 💎 Reviews like yours truly mean the world to us. We're so glad we could resolve the issue with your ring quickly and get it back to you in no time; that's exactly the standard we hold ourselves to!

We hope you're absolutely loving your engagement ring from our NJ Diamonds range. 💝 Don't forget, you're always welcome to come in and take advantage of our complimentary annual cleaning and polishing service to keep it sparkling just as beautifully as the day you got it!

We hope to see you again soon.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your wonderful review, Latha! 🌍💎 It was an absolute pleasure working with you on your custom piece entirely online: from our video calls to delivering your bespoke diamond to your door in under two weeks, it was a journey we truly enjoyed being part of!

We hope you're loving your piece from our NJ Diamonds range. ✨ And whenever you're ready, you're always welcome to use our complimentary annual cleaning and polishing service; we'll make sure it stays as stunning as the day it arrived.

We hope to work with you again soon, wherever you are in the world! 🌟

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Dear Irha, thank you for bringing this to our attention. We sincerely apologise for the experience you had; this is not a reflection of the standards we hold ourselves to at Nashad Jewellers, and we want to assure you that this matter has been taken extremely seriously.

We have taken full control of the situation, damage control has been conducted internally, and the appropriate disciplinary action has been taken. What you described is completely unacceptable, and we are committed to ensuring this never happens again.

We would also like to provide some context; the cost price of gold has been at a significant high in recent times, which does affect pricing across all jewellers. However, we understand this does not excuse the experience you had, and any miscommunication or error in the transaction should never have occurred.

We truly hope that one day you will give us the opportunity to restore your faith in us. Should you choose to return, we would welcome you with open arms and a complimentary gesture as a token of our sincerest apologies.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Dear Ammara, thank you for taking the time to share your experience. We are truly sorry to hear you felt this way; we never want any customer to leave feeling uncertain or dissatisfied, and we take all feedback like this very seriously.

We would like to clarify a few points with full transparency. VAT is a legal requirement that all UK businesses must charge and declare; this is not discretionary. Import charges are applied by HMRC on goods and are entirely outside of our control. Polishing and finishing charges are part of the craftsmanship involved in preparing a piece to the standard we pride ourselves on. We acknowledge that these charges should have been communicated more clearly at the point of sale, and for that we sincerely apologise.

Regarding the buy-back price: the value we offered takes into account several important factors, including the carat of the item and its condition at the time of return. Combined with the fact that gold prices fluctuate daily based on the live market, the difference in price reflects a fair and accurate valuation, not an attempt to take advantage. Gold prices have been at a considerable high recently, which impacts both buying and selling prices across the industry.

We would welcome the opportunity to speak with you directly to address your concerns and find a resolution. Please do not hesitate to reach out to us.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your lovely review, Benedicta! ✨ Keeping our customers informed every step of the way is something we truly pride ourselves on, so it's wonderful to hear that came through in your experience with our gold range.

We hope you continue to enjoy your purchase! Don't forget, as a valued customer you're always welcome to use our complimentary annual cleaning service to keep your piece looking its best. 💛

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your kind words, Jhoura! 💛 Having you return to us time and time again truly means the world. Loyal customers like yourself are the heart of what we do at Nashad Jewellers.

We are constantly working to ensure that our online presence and the experience our customers have when ordering from us remotely is as seamless, transparent and personal as possible. We know how important it is for you to feel confident and looked after, especially when shopping online, and your review reassures us that we are on the right track. ✨

We also offer next day global delivery, so no matter where you are in the world, your piece arrives at your door quickly and conveniently. Because we believe the experience should not end at the checkout! 🌍📦

We look forward to welcoming you back again soon!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your wonderful review, Aishah! 💎 What a special order, your engagement ring, your wedding band and your husband's wedding band all from our NJ Diamonds range. We are so honoured to have been part of such a beautiful milestone in your lives!

We are thrilled everything was ready within a great timeframe and we cannot wait for you both to wear your pieces on your special day. 💍✨

Don't forget, as a valued customer you are always welcome to use our complimentary annual cleaning and polishing service to keep your diamonds sparkling just as beautifully as the day they arrived!

Wishing you both a lifetime of happiness.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your review, Lola! ✨ We are so pleased to hear you had a great experience with our customer service and that your delivery from our gold range arrived super fast. Speed and quality of service are things we truly pride ourselves on!

We hope to welcome you back again soon!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your lovely review! 💛 It really does put a smile on our faces and we are so happy you enjoyed your experience with us.

We would absolutely love to see you back in our showroom soon! Come in, have a browse and let us take care of you. As a returning customer we will make sure you get a great price on your next piece. ✨

We cannot wait to welcome you back!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your lovely review! 💛 It really does put a smile on our faces and we are so happy you enjoyed your experience with us.

We would absolutely love to see you back in our showroom soon! Come in, have a browse and let us take care of you. As a returning customer we will make sure you get a great price on your next piece. ✨

We cannot wait to welcome you back!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you for your honest feedback, Zainab. We are truly sorry to hear about the experience you had with your hoops and we completely understand your frustration. This is not the standard we hold ourselves to at Nashad Jewellers.

We are pleased to confirm that we reached out to you directly upon becoming aware of this issue. Whether the piece was faulty or damaged in transit, we took full responsibility and we are glad we were able to resolve this for you and get a replacement sent out. Your satisfaction always comes first. 💛

We would love the opportunity to restore your faith in us and welcome you back. As a gesture of goodwill, we would like to offer you an exclusive price on your next purchase so that your next experience with us is everything it should be. ✨

Please do not hesitate to reach out to us directly and we will take great care of you!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you for your feedback, Popi. We are sorry to hear you felt this way and we want to address your concerns openly and honestly.

Regarding pricing, we completely understand that gold jewellery can feel like a significant investment. However, it is important to note that the cost price of gold is currently at an all time high globally, which directly impacts the retail price across all jewellers, not just ourselves. We always strive to offer the best possible value for the quality of our pieces and we would never compromise on that. 💛

As for our response times, we sincerely apologise if you ever felt ignored or left waiting. This is not the experience we want for any of our customers and we have taken your feedback on board to ensure our communication is faster and more consistent going forward. ✨

Despite this, we are glad you still chose to purchase with us and we hope you are enjoying your piece. We would love the opportunity to show you a much improved experience next time. Please do not hesitate to reach out to us directly.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your wonderful review, Havan! 💎 This truly made our day! We are pleased to hear how the dedication from the NJ team made such a difference to you and your family.

Knowing that the ring was made perfect for your other half is everything to us. That is exactly what we are here for! ✨

Don't forget, as a valued customer of our NJ Diamonds range you are always welcome to come in and use our complimentary annual cleaning and polishing service to keep your ring sparkling just as beautifully as the day you got it!

We hope to welcome you and your family back again soon.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your incredible review! 💎 What a special order, your engagement ring and wedding ring both from our NJ Diamonds range. We are so honoured to have been part of such a momentous occasion in your life!

Keeping you updated throughout the entire production process is something we truly pride ourselves on, so it means the world to hear that came through for you. Knowing the rings were completed on time and exceeded your expectations is everything to us. ✨

We wish you and your partner a lifetime of happiness together! Don't forget, as a valued customer you are always welcome to use our complimentary annual cleaning and polishing service to keep your rings sparkling just as beautifully as the day you received them.

We hope to welcome you back again soon!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your absolutely beautiful review, Jharna! 💎 This genuinely means the world to us. The fact that you flew in especially to visit us for your wedding rings is something we will never take for granted and we are so proud to have been part of such a special moment for you both!

Knowing that your rings were ready on time, exceeded your expectations in quality and that our diamond expert made you feel so welcome and looked after is everything we strive for at Nashad Jewellers. ✨

Reviews like yours are a true reflection of our international reach. We are so proud to welcome customers from all over the world, both in our Birmingham showroom and through our online presence, ensuring that no matter where you are, you can access the finest gold and diamond pieces with a service that feels truly personal. 🌍

We wish you and your partner the most magical wedding and a lifetime of happiness together! Don't forget, as a valued customer you are always entitled to our complimentary annual cleaning and polishing service. Simply send your rings back to us and we will take care of all shipping costs, clean and polish them to perfection and have them back with you looking brand new. 💝

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your lovely review, Sidra! 💛 We are so glad your ring arrived next day and that you loved it. That is exactly the experience we want every single customer to have!

We would absolutely love to welcome you back again soon. Come and visit us in our showroom and let us take care of you with a great price on your next piece from our gold range. ✨

Don't forget, our complimentary annual cleaning service is always available to keep your ring looking as beautiful as the day it arrived!

We hope to see you very soon.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your wonderful review, Pala! 💎 Reviews like yours truly make everything we do worthwhile. Keeping you informed at every stage, providing your certificates and going above and beyond to bring your dream ring to life is exactly what we are here for!

We are so happy you absolutely love your ring from our NJ Diamonds range and we cannot thank you enough for your kind words and recommendation. ✨

Don't forget, as a valued customer you are always welcome to use our complimentary annual cleaning and polishing service to keep your diamond looking as stunning as ever. Simply bring it in or send it back to us and we will take care of everything including the shipping costs!

We hope to welcome you back again soon.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your lovely review! 💛 It really does put a smile on our faces and we are so happy you enjoyed your experience with us.

We would absolutely love to see you back in our showroom soon! Come in, have a browse and let us take care of you. As a returning customer we will make sure you get a great price on your next piece. ✨

We cannot wait to welcome you back!

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for this incredibly kind review, Tanaka! 💎 This genuinely brought a huge smile to our faces and means the absolute world to us.

At Nashad Jewellers, we will never allow a customer to leave with anything less than perfection. Our standards are everything to us and as professionals we felt it was our responsibility to ensure your ring was exactly what it should be. Knowing that you noticed and appreciated that level of honesty and care truly makes us so proud. ✨

We are so glad you love the final ring, every detail from the engraving to the band and the claws. That is exactly the result we always aim for with every piece from our NJ Diamonds range!

And we are so pleased the coffee hit the spot too! ☕ You are always welcome back for another cup and of course for your complimentary annual cleaning and polishing service to keep your ring looking as perfect as the day it was made. Simply pop in or send it back to us and we will take care of everything including the shipping!

We cannot wait to welcome you both back.

Warm regards,
Nashad Jewellers

Nashad Jewellers からの回答

2026年5月22日

Thank you so much for your beautiful review! 💎 Knowing that your ring arrived and exceeded every expectation, with the design coming to life exactly as you envisioned, is truly what drives us to do what we do at Nashad Jewellers.

We are so glad the communication and customer service throughout your journey with our NJ Diamonds range felt seamless from start to finish. That is always the experience we strive to deliver for every single customer. ✨

Don't forget, as a valued customer you are always welcome to use our complimentary annual cleaning and polishing service to keep your ring looking as breathtaking as the day it arrived. Simply pop in or send it back to us and we will take care of everything including the shipping!

We hope to welcome you back again very soon.

Warm regards,
Nashad Jewellers