Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... もっと見る
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Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... もっと見る
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Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... もっと見る
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企業情報
National Windscreens - Aberdeen について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, 英国
- 01224-516-117
4.6
優良
667件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Aberdeen からの回答
We appreciate you sharing that our staff were friendly and helpful, and our service was efficient! We are so happy you were pleased with us.
My experience was not good.
My experience was not good.
I. Was in te house waiting for the engineer and he did not alert me that he was here.
I. Waited all day and did not know
2026年3月3日
National Windscreens - Aberdeen からの回答
We regret to hear about the trouble you experienced. We'll investigate why our engineer didn't alert you upon arrival. Thank you for bringing this to our attention.
National Windscreens - Aberdeen からの回答
We appreciate your positive feedback and are happy you received excellent communication and service.
National Windscreens - Aberdeen からの回答
We appreciate you sharing your positive experience. We're so happy to hear our staff was helpful and polite, and the work was completed promptly and on time.
National Windscreens - Aberdeen からの回答
We're happy to hear that you had a positive experience with our clear communication and efficient service. Thank you for your feedback!
Professional service
Professional service, friendly and helpful.
I even got a coffee made for me while I had my works laptop in the waiting area while my windscreen was being replaced.
2026年2月18日
National Windscreens - Aberdeen からの回答
We're happy to hear that you found our service professional and helpful. We appreciate your positive feedback and are so glad you enjoyed the coffee while you waited!
One Stop Support
Excellent service and support from initial phone call to fitting of replacement windscreen.
2026年2月19日
National Windscreens - Aberdeen からの回答
We appreciate your positive feedback. We're happy to hear you received excellent service and support, from your initial call to the completion of your windscreen fitting.
National Windscreens - Aberdeen からの回答
We appreciate you sharing! We are so happy you were pleased with our good, well-done, and easy service.
National Windscreens - Aberdeen からの回答
We appreciate you sharing your experience! We are so happy you were very pleased with our brilliant service.
First class service and delighted with…
First class service and delighted with the work carried out.
2026年2月11日
National Windscreens - Aberdeen からの回答
We appreciate you sharing your experience! We are so happy to learn you received first-class service and are delighted with the completed work.
National Windscreens - Aberdeen からの回答
We appreciate you sharing that the job was completed quickly and to a high standard! We are so happy you had a positive experience.
Hassle free windscreen replacement at a…
Hassle free windscreen replacement at a time that was convenient for me
2026年2月10日
National Windscreens - Aberdeen からの回答
We appreciate your positive feedback. We're happy your windscreen replacement was hassle-free and at a convenient time.
Prompt, good service
I can not rate national windscreens higher. I had a good experience when I had to get my rear windscreen replaced.
2026年2月13日
National Windscreens - Aberdeen からの回答
We're happy to hear that you had a good experience when you had your rear windscreen replaced. We appreciate you taking the time to leave us this positive feedback.
Efficient replacement oEfficient replacement of windscreenf windscreen
Efficient replacement of windscreen, easy to reschedule online
2026年2月7日
National Windscreens - Aberdeen からの回答
We're happy to hear that you found the windscreen replacement efficient and rescheduling easy. Thank you for your positive feedback; we appreciate it.
Windscreen repair
The system for checking for tracking the technician was good. Once they arrived they were polite and friendly. Once the job was finished you wouldn't of known there was a chip before. Very impressed.
2026年1月31日
National Windscreens - Aberdeen からの回答
We appreciate your positive feedback. We're happy to hear that you found the tracking system helpful and the technician polite and friendly. It's great to know you were impressed with the completed job.
Customer service was helpful pre…
Customer service was helpful pre booking at at the workshop.
2026年1月23日
National Windscreens - Aberdeen からの回答
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that our customer service was helpful to you.
National Windscreens - Aberdeen からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The came, they so, they replaced my windscreen
The operative came when they said and had my windscreen replaced in the hour. He didn't even accept a brew.
2026年1月19日
National Windscreens - Aberdeen からの回答
We're happy to hear that the operative arrived on time and completed the windscreen replacement quickly. We appreciate you taking the time to leave us feedback.
Excellent service and technician was…
Excellent service and technician was very fastidious 👍🏻
2026年1月15日
National Windscreens - Aberdeen からの回答
We appreciate your positive feedback! We're so happy to hear you received excellent service and found our technician fastidious.
National Windscreens - Aberdeen からの回答
We appreciate you sharing your feedback! We are so glad to hear you received brilliant customer service and that your vehicle was fixed excellently.
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