Quick to get me booked in and replacement done within 2 hours but when i picked my truck up there was black mastic left on my bonnet and the inside wasn't hoovered out, leaving small bits of glass on... もっと見る
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The window fitter was that came out was a nice guy. Knew what he was doing, and very friendly - always good when you can have good communication with people and you can see they take pride in their j... もっと見る
企業が回答しました
Great service. Were able to fit me in as requested which was appreciated and the team at the Aldershot depot were very professional and carried out the replacement promptly. Thanks all.
企業が回答しました
The whole experience was great. Initially getting advice about whether the crack was repairable revealed it was too large due to being within the A-zone. I booked for a replacement screen online & man... もっと見る
企業が回答しました
企業情報
National Windscreens - Aldershot について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
6 Manor Park, Wyndham Street, GU12 4NY, Aldershot, Hampshire, 英国
- 01252-216-453
4.7
優良
839件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Good window fitter
The window fitter was that came out was a nice guy. Knew what he was doing, and very friendly - always good when you can have good communication with people and you can see they take pride in their job. Replacement window on my 27 year old car looks and fits as good as new. Very happy.
2026年10月16日
National Windscreens - Aldershot からの回答
We're so pleased to hear that you had such a positive experience with our technician! It's wonderful that they were friendly, communicative, and took great pride in their work. We're delighted that the replacement window on your classic car looks and fits perfectly, and that you are very happy with the result.
Poor workmanship
Quick to get me booked in and replacement done within 2 hours but when i picked my truck up there was black mastic left on my bonnet and the inside wasn't hoovered out, leaving small bits of glass on the dash,all over the floor and centre console. Overall quality of workmanship was very poor.
2026年10月14日
National Windscreens - Aldershot からの回答
We are glad we could get you booked in quickly, but we are truly sorry for the unacceptable state your truck was left in. Leaving debris, broken glass, and residue behind falls well below the standard of workmanship we aim to provide. We take this feedback very seriously and will be reviewing this with our team to ensure our cleanup processes are strictly followed.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very helpful staff
Very helpful staff, even with a small problem at the end, great patience and all fixed. Great job thank you
2026年10月8日
National Windscreens - Aldershot からの回答
We're so pleased to hear that our team was able to assist you with great patience and ensure everything was resolved to your satisfaction. Thank you so much for taking the time to share your wonderful feedback with us!
Great service
Great service. Were able to fit me in as requested which was appreciated and the team at the Aldershot depot were very professional and carried out the replacement promptly. Thanks all.
2026年10月8日
National Windscreens - Aldershot からの回答
We're so pleased to hear that we were able to accommodate your schedule as requested. It's wonderful to know that the team at our depot provided such a professional experience and completed your replacement promptly. Thank you for your kind feedback!
They smashed it!!
2026年10月9日
National Windscreens - Aldershot からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
My appointment was on time & everything…
My appointment was on time & everything went really well my car was ready for collection within 2 hours great service
2026年10月3日
National Windscreens - Aldershot からの回答
We're so pleased to hear that your appointment ran on time and that everything went smoothly. It's wonderful that your vehicle was ready for pick-up within two hours and that you experienced great service!
Excellent service very happy with the…
Excellent service very happy with the outcome. Would definitely use again if ever needed. Thank you for a speedy response and a great new windscreen on one of our Work vans.
2026年8月4日
National Windscreens - Aldershot からの回答
We're so pleased to hear you received excellent service and are very happy with the outcome! It's wonderful that we provided a speedy response and a great new windscreen for your work van.
National Windscreens - Aldershot からの回答
We're so pleased to hear that our staff were helpful and offered alternative solutions. Thank you for your wonderful feedback!
Quick efficient professional and…
Quick efficient professional and friendly. Would deffo use them again and recommended.
2026年9月19日
National Windscreens - Aldershot からの回答
We're so pleased to hear that you found our service quick, efficient, professional, and friendly. Thank you for your wonderful recommendation; we truly appreciate it!
A pleasure to deal with
Easy booking, quick turnaround.
After being continuously being let down by another national company preferred by our insurance company we opted to go with National Windscreens. I really wish we had had the option earlier! Booking was a breeze, dealing with the guys at Aldershot was a pleasure. Would definitely recommend using these guys
2026年9月18日
National Windscreens - Aldershot からの回答
We're so pleased to hear that booking was a breeze and that our team provided such a positive experience! It's wonderful to know you'd recommend our service.
Front side window repair.
When Michael came to my home to fix the window he explained what he was going to do and then carried out the repair quickly and efficiently. He removed broken glass from the car interior and left everything clean and tidy. My overall score is 4 stars because I had to phone the customer service department on two occasions to find out what was happening with scheduling my repair. Once he got involved the Aldershot branch manager got things moving and booked the repair for a time convenient for me.
2026年9月12日
National Windscreens - Aldershot からの回答
We're pleased to hear that our technician explained the repair process clearly and completed the work quickly and efficiently, leaving your car tidy. We sincerely apologize for the scheduling difficulties you experienced and appreciate the Aldershot branch manager's assistance in resolving this for you.
National Windscreens - Aldershot からの回答
Thank you for your positive feedback!
National Windscreens - Aldershot からの回答
We're so pleased to hear that you found our staff courteous, booking easy, and that the job was completed well and in less time than expected. Thank you for your wonderful feedback!
National Windscreens - Aldershot からの回答
We're so pleased to hear that you found our service to be fantastic, prompt, and professional. Thank you for your wonderful feedback!
Excellent service
Excellent service, after receiving a lovely stone chip on my van windscreen I booked via my insurance company for a full screen replacement. Pre paid excess and was booked in swiftly. After arrival it was investigated and I was offered a chip repair. Great as had a near full refund £10 charge for the repair. The team there were fantastic and helpful.
2026年9月3日
National Windscreens - Aldershot からの回答
We're delighted to hear about your excellent experience, from booking through your insurance to the swift resolution. It's great that we could offer a chip repair instead of a full replacement, resulting in a near full refund for you. We're especially pleased that our team was fantastic and helpful.
National Windscreens - Aldershot からの回答
We are so pleased to hear that our service was well explained and very good. We truly appreciate your wonderful feedback!
The booking process was easy
The booking process was easy, the engineer was excellent and friendly
2026年8月30日
National Windscreens - Aldershot からの回答
We're so pleased to hear that you found the booking process easy and that our engineer was excellent and friendly. Thank you for your wonderful feedback!
professional
A very professional job from inception to completion, the car was left very clean & tidy. 5 🌟 ⭐️ 🌟 ⭐️ 🌟
2026年9月3日
National Windscreens - Aldershot からの回答
We're so pleased to hear that you experienced a very professional job from start to finish. It's wonderful that your car was left very clean and tidy!
Fast, Efficient Windscreen Replacement
The whole experience was great. Initially getting advice about whether the crack was repairable revealed it was too large due to being within the A-zone. I booked for a replacement screen online & managed to get a slot the following week. Jordan handled the actual replacement & kept me updated with progress - it was completed an hour ahead of schedule. Upon pickup, I was given advice on not jet-washing etc for the first 72hrs. All in all a very good service & I'd have no qualms using them in the future.
2026年8月28日
National Windscreens - Aldershot からの回答
We're so pleased to hear that your entire experience was great, from the initial advice to the efficient replacement. It's wonderful that the service was completed ahead of schedule and that you received helpful post-service guidance. Thank you for your kind words!
National Windscreens - Aldershot からの回答
We're so happy to hear that you had such a positive experience with us. We truly appreciate your kind words!
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