Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... もっと見る
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... もっと見る
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... もっと見る
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... もっと見る
企業が回答しました
企業情報
National Windscreens - Bangor について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, 英国
- 01248-730-113
4.7
優良
352件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Professional and helpful team
Great communication from the team, keeping me updated even when the weather was making it difficult to complete jobs. Harvey was really helpful, friendly and professional, making sure I got the right work done on my windscreen. Really happy with the work they completed.
2025年12月17日
National Windscreens - Bangor からの回答
We appreciate your feedback and are happy to hear about your experience. We're glad that the team kept you updated and that you were pleased with the helpful and professional service. Thank you!
Great service
Great service. Two very polite and friendly guys. Took less time than I thought. Very professional service.
2026年2月11日
National Windscreens - Bangor からの回答
We appreciate your positive feedback! We're so happy to learn about the great, professional service delivered by the polite and friendly guys in less time than expected.
Efficient and straightforward.
The booking system was straightforward to use and confirmation clear. Regular updates provided. On the day, the booking kept to schedule, and was completed quicker than I was expecting. Staff were polite and helpful. Well done.
2026年2月4日
National Windscreens - Bangor からの回答
We appreciate your positive feedback. We're happy to hear that you found the booking system easy to use and the updates helpful. We're also glad the service was prompt and the staff polite.
National Windscreens - Bangor からの回答
We appreciate your kind words and are so glad you had a great experience with our service. Thank you!
Fitter was on time to replace the…
Fitter was on time to replace the windscreen was kept well informed as to time scale which was carried out with precision and in the allocated time
The fitter was courteous and polite at all times excellent job from start to finish
2026年1月29日
National Windscreens - Bangor からの回答
We appreciate your positive feedback. We're happy to hear that our fitter was punctual, kept you informed, and completed the windscreen replacement with precision within the agreed timeframe. We're also glad that you found them courteous and polite.
Excellent service great communication…
Excellent service great communication and the lads who do the job where absolutely brilliant
2026年1月26日
National Windscreens - Bangor からの回答
We appreciate your positive feedback! We are happy to hear you received excellent service, great communication, and that the team was brilliant.
Harvey
Harvey, your windscreen fitter was extremely thoughtful and helpful on both the visits.
Clearly experienced he was thorough and left the vehicle clean and with no evidence of the work undertaken.
He is a credit to your company.
Thank you.
2025年12月29日
National Windscreens - Bangor からの回答
We're happy to hear that the windscreen fitter was so thoughtful and helpful during both visits. It's great to know that their experience and thoroughness resulted in a clean vehicle with no signs of work. We appreciate your kind words.
National Windscreens - Bangor からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bangor からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bangor からの回答
We appreciate you sharing! We are so happy you were pleased with our quick, helpful, and friendly service. Thank you!
Excellent service
Excellent service, windscreen changed for new, approximately 1.5 hrs....
Great friendly Staff....
Many thanks 😊
2025年12月25日
National Windscreens - Bangor からの回答
We appreciate your positive feedback. We're happy to hear that you received excellent service, a new windscreen in a timely manner, and found our staff friendly.
National Windscreens - Bangor からの回答
We're glad you enjoyed your experience with our friendly staff and that the car was clean. We appreciate your recommendation and feedback!
National Windscreens - Bangor からの回答
We appreciate you sharing! We are so happy to hear you found our service friendly and professional.
The windscreen is perfect
The windscreen is perfect. Fitted with no fuss by a nice friendly fitter.
2025年12月17日
National Windscreens - Bangor からの回答
We're happy to hear that the windscreen is perfect and the fitting process was smooth. We appreciate your positive feedback regarding our friendly fitter.
Excellent service
Kept informed. Communication with representative great. On time. Efficient under poor weather conditions. Care taken with my car. Harvey from Bangor definitely gave National Windscreens a good name.
2025年12月2日
National Windscreens - Bangor からの回答
We're happy to hear that you were kept informed and that our representative communicated effectively. We're glad that the service was on time and efficient, even with the poor weather. It's great to know care was taken with your car. Thank you for your feedback.
If you really want to know ring me
If you really want to know ring me.
Your failings have simple fixes.
Your postcode doesn’t take me to your building.
There’s business is not listed on the big sign with everyone else’s. You’ve been there for 11 years.
2025年12月15日
National Windscreens - Bangor からの回答
We appreciate you taking the time to share this with us. We're sorry our location was difficult to find and will investigate our listed address and signage to improve this.
Windscreen repair completed in…
Windscreen repair completed in reasonable timescale . Operator efficient.
2025年11月17日
National Windscreens - Bangor からの回答
We're happy to hear that the windscreen repair was completed quickly and efficiently. Thank you for sharing your positive experience with us!
Very plesant technucian excellent…
Very plesant technucian excellent quick servuce thank you
2025年11月13日
National Windscreens - Bangor からの回答
We're happy to hear that you had a pleasant experience with our technician and quick service. Thank you for your positive feedback!
They guys helped me sort out my screen…
They guys helped me sort out my screen even after it was leaking it was no problem they took the car back in and changed no problem. Even delivering the car to my work place. Top job guys thanks.
2025年11月3日
National Windscreens - Bangor からの回答
We're happy to hear that we could resolve the screen issue and deliver the car to your workplace. We appreciate your positive feedback and are glad you had a great experience. Thanks for your review!
National Windscreens - Bangor からの回答
We appreciate you sharing that you received excellent and very professional service! We are so happy you had a positive experience.
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