Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... もっと見る
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... もっと見る
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... もっと見る
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... もっと見る
企業が回答しました
企業情報
National Windscreens - Bangor について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, 英国
- 01248-730-113
4.7
優良
352件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company
I parked my car and the lads attended to it immediately. I was directed to the waiting area and was told to put the heater on if I was cold at any time. There was a comfortable sofa and magazines to pass the time. I found staff to be extremely sociable and helpful. My windscreen was replaced in a very short time. I would highly recommend this company.
2025年10月27日
National Windscreens - Bangor からの回答
We appreciate you sharing your experience. We're happy to hear that you were promptly attended to and found the waiting area comfortable. It's great to know you found our staff sociable and helpful and that your windscreen replacement was completed quickly.
Happy with the customer service i…
Happy with the customer service i recived. Happy with final product.
2025年10月14日
National Windscreens - Bangor からの回答
We appreciate you sharing your positive experience. We're happy to hear you were pleased with our customer service and the final result!
National Windscreens - Bangor からの回答
We appreciate your positive feedback. We are happy to hear that you found our team helpful and efficient. Thank you.
Great service
Smooth and easy to arrange. So useful to come to me to fix. Done quickly and no fuss or drama.
Harvey the fitter was brilliant-explained everythibg and so respectful of my car and property-great guy and great asset to your company.
2025年10月11日
National Windscreens - Bangor からの回答
We're happy to hear that the arrangement was smooth and the service was useful. It's great to know the work was completed quickly and efficiently. We appreciate your positive feedback regarding the fitter's explanations and respectfulness.
Excellent communication and service…
Excellent communication and service from start to finish.
2025年10月7日
National Windscreens - Bangor からの回答
We appreciate you sharing! We are so happy to hear you received excellent communication and service from start to finish. Thank you.
Would recommend
Replacement was done in 45 minutes, staff were polite. Waiting area was provided.
2025年10月2日
National Windscreens - Bangor からの回答
We're happy your replacement service was completed quickly, and our staff's politeness and waiting area met your needs. Thank you for your feedback.
National Windscreens - Bangor からの回答
We're happy to hear that our fitter was polite, quick, and tidy. Thank you for your positive feedback; we appreciate it!
Botch job
Visible misalignment on the windscreen which left a whistling noise. Replaced a second time, alignment was better but did not give me a calibration certificate which became evident why as they damaged the sensor. Took back to OEM garage to sort out as I don’t trust their ability to do the job. In dispute now for recovery of the costs, if your insurance company put you onto these, kick back immediately!
2025年10月7日
自発的なレビュー
National Windscreens - Bangor からの回答
We appreciate you bringing this to our attention. We're sorry you experienced issues with the alignment, noise, and sensor calibration. We're taking your feedback seriously and will investigate the matter to prevent similar situations. Thanks for your time.
Quick and friendly service …
Quick and friendly service came.to my place of work to fix the windscreen
2024年12月3日
National Windscreens - Bangor からの回答
We appreciate your positive feedback. We're happy to hear you received quick and friendly service at your workplace for your windscreen repair.
Great service, great Technician
Matt - Made my day, arrived when expected, explained what was happening , completed everything as described within the time scheduled & all with a very professional manner. Top service, obviously a top company, really positive experience but more than all a Top technician who knows his stuff, Thanks Matt
2025年9月25日
自発的なレビュー
National Windscreens - Bangor からの回答
We appreciate you sharing your positive feedback! We're happy to hear that you had such a great experience and that the work was completed professionally and efficiently. It's wonderful to know that you are pleased with the service.
National Windscreens - Bangor からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bangor からの回答
We're happy to hear that you had a perfect experience. Thank you for sharing your positive feedback; we appreciate it greatly.
National Windscreens - Bangor からの回答
We appreciate you sharing. We are so happy to hear you received great service, and we thank you very much!
National Windscreens - Bangor からの回答
We appreciate you sharing! We're so glad you were happy with our good communication and prompt, attentive service.
Quick and easy and fitted me in around…
Quick and easy and fitted me in around my work schedule
2025年9月3日
National Windscreens - Bangor からの回答
We're happy to hear that our services were quick and easy, and we accommodated your schedule. Thank you for your positive feedback!
National Windscreens - Bangor からの回答
We appreciate you sharing! We are so glad to hear that you received prompt service from a friendly and efficient technician.
Your staff were friendly and efficient…
Your staff were friendly and efficient and appear to have done a good job.
2025年9月8日
National Windscreens - Bangor からの回答
We appreciate your positive feedback! We're happy to hear that you found our staff efficient and friendly and that they appear to have done a good job.
Windscreen replace
The lads were polite and did a very good job and a quick rate, really good service no faults at all
2025年8月29日
National Windscreens - Bangor からの回答
We appreciate you taking the time to share your feedback! We're happy to hear that you were pleased with the team's politeness, work, and quick rate.
Quick & simple to book
Quick & simple to book
Good communication
Very pleasant staff
Speedy repair
Nice clean job
2025年8月27日
National Windscreens - Bangor からの回答
We appreciate your positive feedback! We're happy to hear that booking was quick and simple, the communication was good, and our staff was very pleasant. It's great the repair was speedy and clean.
Totally satisfactory workmanship
The actual work in replacing my windscreen was completed to my total satisfaction - clean, tidy and took about an hour.
My only critical comment would be related to the tracking system - it works intermittently and is not accurate. For example, it showed that the technician was on an earlier job but was actually at my address and had started to remove my damaged windscreen.
2025年8月15日
National Windscreens - Bangor からの回答
We're glad the windscreen replacement met your expectations regarding cleanliness and efficiency. We appreciate your feedback about the tracking system's accuracy. We will review this to improve our service. Thank you for your time.
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