I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... もっと見る
企業が回答しました
Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... もっと見る
企業が回答しました
They did a really good job replacing my windscreen. Arrived on time, friendly service, and everything was done quickly and neatly. Very happy with the work!
企業が回答しました
企業情報
National Windscreens - Bath について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, 英国
- 01225-220-183
4.8
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly approachable service.
Very friendly approachable service.
Clear explanations and very efficient communications.
2023年6月19日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
2023年6月8日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything was completed in a quick…
Everything was completed in a quick polite and professional manner.
2023年6月1日
National Windscreens - Bath からの回答
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Staff were friendly and helpful.
Staff were friendly and helpful.
Also - on arrival it was quickly discovered thay had been sent the wrong windscreen. They immediately sent someone to collect the correct screen from Bristol.
WIndscreen was fitted and car returned clean within the time slot.
Would recommend them.
2023年5月22日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not happy with repair, as not a small blemish as suggested
When we originally took the car in the guy said that the repair would not work well and we should have a new windscreen. We waited a week and went back (as you can never go through on the phone) no windscreen had been ordered. The guy (a different one) said he could fix it and it would be ok, maybe a very small mark left. We had it repaired and it is not good it is not a small mark it shows clearly still were the chip is. We need a new windscreen. I think the service from your organisation has been very poor and if I had a choice I would go somewhere else but we are tied into you due to our insurance.
2023年5月12日
National Windscreens - Bath からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly and delivered quality service
Friendly and delivered quality service. Windscreen looks great
Would highly recommend
2023年5月16日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had to ring the day before as no one…
Had to ring the day before as no one contacted me for an appointment time as was promised.
Ok check in, cheerful. Said they would inform me when job was done. Approx 2 hours. Went back after 3 hours, car outside ready, but again hadn't been informed.
Paid cash for excess, £75. Not able to give receipt but will email one within 3 days. Surprise nothing.
Shocking service.
2023年5月9日
National Windscreens - Bath からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The service was excellent and the…
The service was excellent and the technician, Cameron, was extremely friendly and happy to explain in detail what he was doing to repair the chip in my windscreen. It is now completely invisible.
My waiting time was approximately 30 seconds until I was greeted and the technician assigned to my car.
2023年5月2日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and informative
Friendly and informative.
Great communication and honest.
The work was carried out very well, respectfully and quickly.
2023年4月24日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book online through Aviva
Easy to book online through Aviva. Simple process, friendly staff. Replacement looking good do far 👍
2023年4月19日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff at the Bath workshop were…
Staff at the Bath workshop were excellent. Cant fault them.
The organising of the actual booking was poor.
And I see even this review is somehow addressed to my partner!
2023年4月20日
National Windscreens - Bath からの回答
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Replacement of windscreen
Very efficient service. Windscreen was replaced within the time given. All staff very friendly and informative.
2023年4月12日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service and quick replacement
2023年4月12日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
2023年4月5日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from Bath branch
Great service from Bath branch, replaced and calibrated the windscreen of my Mazda Cx5 in an hour and a half.
2023年3月31日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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