Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... もっと見る
企業が回答しました
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... もっと見る
企業が回答しました
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... もっと見る
企業が回答しました
企業情報
National Windscreens - Bury について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, 英国
- 0161-401-0732
4.5
優良
366件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy to book and have the windscreen replaced.
I am very pleased with the service. Thank you very much
2026年4月24日
National Windscreens - Bury からの回答
We appreciate you sharing that you were pleased with our service! We are so happy you were pleased with us. Thank you very much.
National Windscreens - Bury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very accommodating and very…
They were very accommodating and very helpful. Provided good advice at the customers benefit!
2026年4月16日
National Windscreens - Bury からの回答
We appreciate your positive feedback! We are so happy to learn that you found us accommodating and helpful, and that you were pleased with our advice.
Easy to book staff were excellent kept…
Easy to book staff were excellent kept me updated all the time
2026年4月20日
National Windscreens - Bury からの回答
We appreciate you sharing that booking was easy and our staff were excellent at keeping you updated! We are so happy you were pleased.
National Windscreens - Bury からの回答
We appreciate you sharing that our service was efficient, quick, and thorough! We are so happy you were pleased with our work.
Polite staff and happy with the work.
Polite staff and happy with the work.
Appointment availability was poor. Had to wait 10 days so was unable to use my car. Appointment took nearly 4hrs
2026年4月9日
National Windscreens - Bury からの回答
We appreciate your feedback and are happy the staff was polite and you're pleased with the work. We're sorry about the wait for an appointment.
National Windscreens - Bury からの回答
We appreciate you sharing that our service was fast and easy! We are so happy you were pleased with our brilliant service.
National Windscreens - Bury からの回答
We appreciate you letting us know about the excellent customer service and updates! We are so happy you were pleased with our service.
Friendly and professional staff
Friendly and professional staff, completed the job very well and in a timely manner.
2026年4月2日
National Windscreens - Bury からの回答
We appreciate your positive feedback! We are so happy to learn that our staff was friendly and professional and completed the job well and promptly.
Easy to book
Easy to book. Confirmed immediately. Said would take up to four hours to be completed, and was done in one and a half hours!
2026年3月24日
National Windscreens - Bury からの回答
We're happy to hear that booking was easy and confirmation was immediate! We're also glad the service was completed so quickly. Thank you for your positive feedback!
Everything went to plan.
Everything went to plan.
In fact the Bury depot had my car ready and available in advance of the promised time.
This was far superior service to the last time I had my screen replaced by another company.
Well done to all concerned.
2026年3月27日
National Windscreens - Bury からの回答
We appreciate your positive feedback! We're happy the service at the Bury depot exceeded your expectations and that your car was ready ahead of schedule. It's great to know our service was superior to your previous experience.
I recently used National Windscreens…
I recently used National Windscreens for a windscreen replacement and was disappointed with the service.
The vehicle was returned in an unclean condition, with dust and small pieces of broken glass left inside. This was unexpected and raises concerns regarding both cleanliness and safety.
I would expect a higher standard of care following such work.
2026年3月28日
National Windscreens - Bury からの回答
We appreciate your feedback and are sorry your service fell short of expectations. We'll address the cleanliness issues to ensure a higher standard of care is provided in the future.
Really good customer service
Really good customer service. Tom at the Bury branch went over and above to help. Very refreshing in today’s can’t be bothered world.
5 stars for Tom.
James Bamber (don’t know why the review is calling me Mr Wilson)
2026年3月17日
National Windscreens - Bury からの回答
We're happy to hear that you received really good customer service. It's great to know that someone went above and beyond to help you. We appreciate your 5-star feedback! We'll look into the name issue.
Service was fast i also needed to drop…
Service was fast i also needed to drop my car off the day before the window was being fitted they had no problem in me doing this and my window was then fitted before dinner the following day when it was booked in for 2.30pm so yes very friendly fast and reliable service
2026年3月14日
National Windscreens - Bury からの回答
We're happy to hear that you had a friendly, fast, and reliable experience. We appreciate you choosing us and are glad we could accommodate your needs by allowing you to drop off your car early. Thank you for your positive feedback!
National Windscreens - Bury からの回答
We're happy to hear that the replacement was completed at your home. Thank you for letting us know about your experience.
National Windscreens - Bury からの回答
We appreciate your positive feedback! We are so happy to learn the drop off instructions were easy and staff were professional.
Excellent
Very helpful when booking. Very straightforward process.
Staff at Bury branch were outstanding
2026年3月7日
National Windscreens - Bury からの回答
We appreciate your positive feedback! We're so happy to learn that booking was helpful and straightforward, and that the staff were outstanding.
Great experienceFiat chip repair
Great experience, service carried out on time, within the set time frame. After repair everything has been explained in details. Highly recommended!
2026年3月7日
National Windscreens - Bury からの回答
We appreciate your positive feedback. We're happy to learn that you had a great experience, the service was on time, and everything was explained in detail after the repair.
National Windscreens - Bury からの回答
We're glad you found the arrangement process easy and stress-free. Thank you for your positive feedback; we appreciate it a lot!
Job well done!
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message.
My only gripe is having to pick a time slot and the it not being stuck to, my whole day had to be rearranged and people coordinated to be at my house to hand over keys
2026年2月23日
National Windscreens - Bury からの回答
We're glad the replacement meets your expectations and the technician was friendly. We apologize for the scheduling inconvenience and any disruption to your day. We'll review our scheduling process to improve time slot adherence. Thanks for your feedback.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。