Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... もっと見る
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National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... もっと見る
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While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... もっと見る
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企業情報
National Windscreens - Chelmsford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, 英国
- 01245-830581
4.5
優良
628件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Chelmsford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Under The cracked screen they had a surprise…
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new screen.
2026年8月11日
National Windscreens - Chelmsford からの回答
We're so happy to hear that our team was able to expertly handle the unexpected trim clip issue during your screen replacement. We always strive to provide thorough and attentive service, and we appreciate you recognizing our efforts. Thank you for your wonderful feedback!
Easy to make the appointment
Easy to make the appointment, technician arrived on time and made a good job.
2026年8月10日
National Windscreens - Chelmsford からの回答
We're so pleased to hear that making the appointment was easy for you and that our technician arrived on time and did a good job. Thank you for your wonderful feedback!
The staff broke my wing mirror and lied…
The staff broke my wing mirror and lied stating the windscreen they replaced was a different shape that’s why my mirror was loose. A very poor service. I wouldn’t give them any stars at all, but it wouldn’t let me do that
2026年8月7日
National Windscreens - Chelmsford からの回答
We are very sorry to hear about the issues you experienced with your wing mirror and the explanation you received. We appreciate your feedback.
Great service all done on time
Great service all done on time by friendly and professional staff.
2026年8月7日
National Windscreens - Chelmsford からの回答
We're so pleased you experienced great service, all done on time, and found our staff friendly and professional. Thank you for your wonderful feedback!
Repair carried out on my Ford Kigali…
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
2026年7月30日
National Windscreens - Chelmsford からの回答
We're so pleased to hear the repair on your windscreen was quickly done at your local unit, all within an hour of your arrival. It's wonderful that our staff were very helpful and friendly, and that you received top service!
National Windscreens - Chelmsford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Chelmsford からの回答
We're so glad to hear that everything was explained clearly and that you had no issues. Thank you for your positive feedback!
National Windscreens - Chelmsford からの回答
We're so pleased to hear that you experienced very efficient service and found our staff friendly and helpful. Thank you for your wonderful feedback!
National Windscreens - Chelmsford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good experiance
Good experiance, no problems all done on time. Staff friendly and proffesional
2026年7月17日
National Windscreens - Chelmsford からの回答
We're so pleased you had a good experience with us, that everything was done on time, and that our staff were friendly and professional. Thank you for your kind feedback!
National Windscreens - Chelmsford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He was pleasent & good at his job
2026年7月14日
National Windscreens - Chelmsford からの回答
We're so pleased to hear that you found our team member pleasant and skilled at their job. Thank you for your wonderful feedback!
Great company did the job and quickly…
Great company did the job and quickly highly recommend
2026年7月14日
National Windscreens - Chelmsford からの回答
We're so pleased you found our company great and that the job was done quickly. Thank you for your wonderful feedback and high recommendation!
The service accorded to me on the day…
The service accorded to me on the day was excellent, the staff were friendly and professional. The standard and quality of service is of high quality.
2026年7月14日
National Windscreens - Chelmsford からの回答
We're so pleased to hear that the service you received was excellent and that our staff were friendly and professional. It's wonderful to know you found the quality of service to be high!
Excellent service.
2026年7月13日
National Windscreens - Chelmsford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Chelmsford からの回答
We are so pleased to hear that you experienced good and efficient service, and that our customer service was great! Thank you for your positive feedback.
National Windscreens - Chelmsford からの回答
We're so glad to hear that everything was completed quickly and efficiently for you! Thank you for sharing your positive experience.
Booking system terrible, repair center were great
The actual center doing the repair were great and very professional and provided a quality service and quick turnaround for my replacement. The booking and office was a shambles, I booked online via my insurance app, first my booking was in the wrong reg plate which not sure how that happened my phone autocorrects my number plate and it was linked through my insurance. Trying to get it changed took a couple of tries for them to get right reg and customer name but still couldn't find my booking on the portal. Eventually got it sorted but hadn't seen that the confirmation email stated the model of car was a transit van and not a Kuga so had to wait another 2 weeks before it could get done. Even in person the repair guy struggled to find my vehicle so the system they use seemed to be clunky even though on the booking I had confirmed the vehicle make, model and reg.
2026年7月14日
National Windscreens - Chelmsford からの回答
We appreciate you sharing your experience and feedback. We're truly sorry to hear about the difficulties you faced with the booking process, including the incorrect registration and vehicle model. We understand how frustrating it must have been to wait longer for your repair. Your comments highlight areas where we need to improve our system and communication.
Quick and efficient
The staff were friendly and helpful and had the windscreen replaced quickly.
2026年7月8日
National Windscreens - Chelmsford からの回答
We're so pleased to hear that our staff were friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind words!
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