Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... もっと見る
企業が回答しました
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... もっと見る
企業が回答しました
What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... もっと見る
企業が回答しました
企業情報
National Windscreens - Dundee について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, 英国
- 01382-604-187
4.7
優良
437件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
NO WINDSCREEN.
As a geriatric travelled from Brechin to Dundee for 8:30 appointment- No windscreen. Appointments rearranged for 20th August. Plus side- Customer Services brilliant at dealing with my complaint.
2025年8月12日
National Windscreens - Dundee からの回答
We regret your journey to Dundee did not result in a completed appointment and the inconvenience caused. We appreciate your positive feedback regarding our customer service team's handling of your complaint.
New windscreen
Messed up fitting windscreen rain sensors not working
Came good second visit
2025年8月22日
National Windscreens - Dundee からの回答
We regret the initial issue with the rain sensors. We're glad the second visit resolved it. Thank you for your feedback and time.
They gave plenty notice
They gave plenty notice, turned up on time and had the job done in no time.
2025年8月21日
National Windscreens - Dundee からの回答
We're happy to hear that our team provided timely service and completed the job efficiently. Thank you for your positive feedback; we appreciate it!
Great customer service
When we arrived we got told there was a member of staff off unwell and will maybe take a bit longer.
It was nice to get told this rather than waiting about wondering why it was taken longer.
After coming back from the shops we got offered tea and biscuits and was updated on my car and when it will be ready.
Very good at communication and customer service 10/10 from me
2025年8月20日
National Windscreens - Dundee からの回答
We're happy to hear that you appreciated our communication regarding the staff absence and the updates on your car. It's great to know you felt valued with the tea and biscuits. Thank you for your fantastic feedback!
Minnimal fuss
Turned up on time. Did a good job. Minnimal fuss. Tidied up any waste. Then left. What more could you want?
2025年8月17日
National Windscreens - Dundee からの回答
We're happy to hear that our service met your expectations with our punctuality, quality work, and clean-up efforts. Thank you for your positive feedback!
National Windscreens - Dundee からの回答
We appreciate your positive feedback! We are so happy to hear you enjoyed our professional service and friendly staff.
National Windscreens - Dundee からの回答
We're happy to hear that you had a hassle-free experience and received first-class service. Thank you for your positive feedback!
National Windscreens - Dundee からの回答
We appreciate your positive feedback! We are so happy to hear you received professional installation and friendly customer service.
Excellent service from start to finish
2025年8月12日
National Windscreens - Dundee からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very friendly and professional staff…
Very friendly and professional staff carried the the work to an excellent standard
2025年8月11日
National Windscreens - Dundee からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Customer Service appears non-existent
Customer Service appears non-existent
Booked online through my insurer so had no choice of company for a new windscreen. First appointment several weeks away despite serious crack to windscreen. Tried to call to see if I could get another time but phone was never answered.
Got the car back with new screen and now have warning that rain sensors no longer work. Called again and after being on hold for several minutes got through to someone who appeared to have no knowledge of cars or windscreens and was not based at the Dundee location. He said he would pass on my compliant to someone at Dundee, and they would call be back and so far that has not happened. I also e-mail customer service and so far have had no response three days later. I was delaying giving a negative review but am doing this to see if it triggers someone actually contacting me to deal with my complaint.
2025年8月5日
National Windscreens - Dundee からの回答
We regret to hear about the difficulties you experienced with your windscreen replacement and the lack of communication. We apologize for the issues with the rain sensors and the delay in responding to your complaint. We will investigate this matter and work to improve our customer service. Please contact us with your details at customerrelations@nationalwindscreens and quote your VRN, so we can look into this further.
Changed appointment without asking/or advising
Booked car in for first thing in the morning (9am) and received confirmation, then got a text reminder the day before stating midday. Called them and advised they had a big job come in and had moved my time. When advising I could not do another time, I had a lot of signs from the man on the phone and he agreed to go and speak to the manager. They eventually moved it back to my original time.
2025年8月8日
National Windscreens - Dundee からの回答
We appreciate you bringing this scheduling issue to our attention. We regret the inconvenience caused by the time change and the initial difficulty in resolving it. We'll review our booking process to prevent similar situations in the future. Thank you for your feedback.
National Windscreens - Dundee からの回答
We're happy to hear that the Range Rover windscreen replacement was quick and easy. Thank you for your positive feedback; we appreciate your business.
Really excellent efficient service.
The car window man arrived promptly with the slot he had rung to advise me first thing in the morning. He was kind and helpful with his advice concerning the dog blanket covered in broken glass. He completed fitting the new back window efficiently even replacing the fitted back camera.
2025年7月28日
National Windscreens - Dundee からの回答
We're happy to hear that the technician arrived promptly and provided helpful advice regarding the broken glass. We appreciate your positive feedback on the efficient fitting of the new back window and the replacement of the camera. Thank you!
National Windscreens - Dundee からの回答
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our efficient repair service!
Long lead time, even longer for refund!
Ageas insurers advertise only one approved glass repairer's number: National Windscreens. I paid £60 excess for an appointment for windscreen replacement, but as the earliest was 2 weeks away and the car not legally drivable, I was obliged to go to Autoglass who could replace within 3 days. This took a number of phone calls to insurers to allow, and involved my paying up front. The reimbursement came back, but the £60 for the cancelled appointment with National Windscreens was anything but easy (not the 10 working days promised). Overall, quite unnecessarily stressful.
2025年7月8日
自発的なレビュー
National Windscreens - Dundee からの回答
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the windscreen replacement process. We understand the frustration caused by the appointment delays, insurer communication, and reimbursement issues. We'll review these points to improve our service. Thank you for bringing this to our attention.
Perfect service
Perfect service. Job was finished before time, clean and tidy (as expected). Friendly and polite. If I ever need a replacement in the future this would be a provider of choice if it was up to me.
2025年7月24日
National Windscreens - Dundee からの回答
We're happy to hear that you had a perfect experience with our service. It's great to know the job was completed promptly and to your expectations. We appreciate your kind words and are grateful for your recommendation!
Prompt arrival
Prompt arrival. Very helpful technician. Came to replace the windscreen, but was able to fix it instead.
2025年7月23日
National Windscreens - Dundee からの回答
We're happy to hear that our technician arrived promptly and provided helpful service. We appreciate your positive feedback regarding the repair of your windscreen.
National Windscreens - Dundee からの回答
We are happy to hear that you had an efficient and friendly experience with great workmanship. Thank you for your positive feedback!
Good service
2025年7月17日
National Windscreens - Dundee からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。