Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... もっと見る
企業が回答しました
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... もっと見る
企業が回答しました
What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... もっと見る
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企業情報
National Windscreens - Dundee について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, 英国
- 01382-604-187
4.7
優良
437件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent and friendly 👍
2026年10月16日
National Windscreens - Dundee からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First 2 appointments cancelled due to…
First 2 appointments cancelled due to damaged windscreen in transit
2026年10月14日
National Windscreens - Dundee からの回答
Thank you for your feedback. We are reviewing our delivery handling processes to prevent repeated auto glass damage and avoid future schedule delays.
Great service and great staff
2026年9月24日
National Windscreens - Dundee からの回答
We are so pleased to hear that you experienced great service and found our team to be wonderful. We truly appreciate your positive feedback and kind words!
Excellent professional and prompt…
Sean, thank you for an excellent professional and prompt service fitting our windscreen .
This Service comes highly recommended !
Thanks for a great job done ! Keep up with your excellent service!
2026年10月8日
自発的なレビュー
National Windscreens - Dundee からの回答
We're so pleased to hear that you received excellent, professional, and prompt service for your new windscreen! It's wonderful that you are so happy with the great job done and highly recommend our work. We truly appreciate your kind words and support!
Easy fast reliable service and the…
Easy fast reliable service and the Dundee team had the cleanest garage and facilities I've ever seen, it was spotless! Very impressed.
2026年9月25日
National Windscreens - Dundee からの回答
We're so pleased to hear that you experienced such fast and reliable service! It's wonderful to know that our team kept the garage and facilities so exceptionally clean and spotless for your visit.
Great team good and professional just…
Great team good and professional just my screen it doesn’t from Land Rover company
But them is it in Dundee perfect and respect guys
2026年7月22日
National Windscreens - Dundee からの回答
Thank you for the four-star rating. We are delighted to hear that you found our Dundee team to be professional, respectful, and helpful during your visit. We also appreciate your feedback regarding the replacement glass, and we are glad that our team provided you with excellent service overall.
Good that a mobile van was in the area…
Good that a mobile van was in the area and saved me driving into Dundee to get sorted. Lad was on time, polite and super efficient in completing the job.
2026年9月16日
National Windscreens - Dundee からの回答
We're so pleased to hear that our mobile van was able to assist you in your area, saving you a trip! It's wonderful to know that our technician was on time, polite, and super efficient in completing the job.
All completed on time and to a first class…
All completed on time to a first class standard
2026年9月16日
National Windscreens - Dundee からの回答
We're so pleased to hear that everything was completed on time and to such a first-class standard. Thank you for your wonderful feedback!
The staff were excellent and did a very…
The staff were excellent and did a very quick turnaround for me.
2026年7月8日
National Windscreens - Dundee からの回答
We're so pleased to hear that our staff were excellent and provided a very quick turnaround for you. Thank you for your wonderful feedback!
Windscreen Replacement for Works Van
From the initial booking, National Windscreens are very efficient, friendly & professional.
The technician arrived on time, took time to explain how long it would take and also about not driving it for 30-45 minutes & not washing it for 24 hours
2026年9月11日
National Windscreens - Dundee からの回答
We're delighted to hear that your initial booking experience was efficient, friendly, and professional. It's great to know our technician arrived on time and provided clear explanations about the process and aftercare.
Good service
Quick service, and repaired very well despite the fact, it was likely to require a replacement. Very happy :)
2026年9月3日
National Windscreens - Dundee からの回答
We're so pleased to hear you received quick service and that the repair was very well done, especially as a replacement seemed likely. It's wonderful to know you're very happy!
Staff went above expectation
I arrived at the Dundee depot and found I'd got there a day early , appointment mix up on my behalf but they said they would manage to fit me in that day to save me coming back the next day , I appreciated the gesture and am very impressed with the service they gave me ,Not very often you get that level of service .Top class company .
2026年9月3日
National Windscreens - Dundee からの回答
We appreciate your positive feedback. We're happy to hear that our team was able to accommodate you a day early and that you were impressed with the service you received. We strive to provide top-class service to all our customers.
Although a few days longer before they…
Although a few days longer before they done the job the outcome was as usual, exceptional.
2026年5月12日
National Windscreens - Dundee からの回答
We're so pleased to hear that the outcome of the job was exceptional, even though it took a few days longer than expected. Thank you for your feedback!
National Windscreens - Dundee からの回答
We are so pleased to hear that you experienced great service and a quick turnaround. We truly appreciate your positive feedback!
Replacement done professionally and on…
Replacement done professionally and on time. Found fitter polite and helpful.
2026年8月20日
National Windscreens - Dundee からの回答
We're so pleased to hear that the replacement was done professionally and on time. It's wonderful to know you found our fitter polite and helpful. Thank you for your wonderful feedback!
National Windscreens - Dundee からの回答
We're so pleased to hear that our service was fast and helpful, and that you found us to be the right place to replace your windscreen. Thank you for your wonderful feedback!
The service was first class
The service was first class. Communications were excellent and the issue I had was resolved very quickly and effectively would recommend
2026年8月16日
National Windscreens - Dundee からの回答
We're so pleased to hear that our service was first-class and that our communications were excellent. It's wonderful to know that your issue was resolved quickly and effectively, and that you would recommend us!
Great service, no complaints at all
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due to calibration, only took just over an hour - just enough time to go and grab a coffee. Just the job!
2026年8月11日
National Windscreens - Dundee からの回答
We're so glad to hear that despite the inconvenience of a cracked windscreen, your experience with our Dundee team was a positive one. It's wonderful to know you found our service friendly and efficient, and that the calibration process was completed so quickly!
Fast and friendly service.
2026年8月4日
National Windscreens - Dundee からの回答
We are so pleased to hear that you experienced such prompt and friendly service. We truly appreciate your positive feedback!
A positive experience and outcome
All communications very helpful. Friendly, professional staff. Work completed very swiftly on vehicle delivery to centre. Great service. Many thanks
2026年7月20日
National Windscreens - Dundee からの回答
We're so pleased to hear that all communications were helpful and that our staff were friendly and professional. It's wonderful that the work was completed swiftly and that you received great service!
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