Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... もっと見る
企業が回答しました
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... もっと見る
企業が回答しました
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... もっと見る
企業が回答しました
企業情報
National Windscreens - Hoddesdon について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, 英国
- 01992-830-081
4.6
優良
831件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
They went out of their way to get the only available windscreen in the UK sent to the branch from Scotland fast as needed new windscreen urgently
2026年7月30日
National Windscreens - Hoddesdon からの回答
We're so glad we could quickly source the windscreen you needed. Your satisfaction is very important to us, and we appreciate your kind words.
National Windscreens - Hoddesdon からの回答
We are so happy to hear that our service was great, easy, and fast for you. Thank you for your wonderful feedback!
The technician was excellent and…
The technician was excellent and repaired my window quickly and efficiently.
2026年7月27日
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that our technician was excellent and repaired your window quickly and efficiently. Thank you for your wonderful feedback!
Windscreen Install.
They were very professional and helpful. Had a small issue after fitting which was rectified within minutes. The issue was an age related fault to do with car which i totally understood. Windscreen is perfect.
2026年7月24日
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that our team was professional and helpful. We're glad the small issue was quickly rectified and that you're happy with your perfect windscreen!
Nice friendly efficient staff
2026年7月22日
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that you found our team to be friendly and efficient. We truly appreciate your kind words and positive feedback.
National Windscreens - Hoddesdon からの回答
We're so pleased you experienced great customer care and found our service friendly and quickly done. Thank you for your wonderful feedback!
Prompt service and time
2026年7月16日
National Windscreens - Hoddesdon からの回答
Thank you for taking the time to share your positive feedback! We are so pleased to hear that you experienced such prompt service from us. We truly appreciate your kind words.
National Windscreens - Hoddesdon からの回答
We are truly sorry to hear the fitting was not satisfactory and that we could not resolve it for you. We are always working to improve our service.
Nice people to do business with
2026年7月10日
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that you had a positive experience with us. We truly appreciate your kind words and your business.
Prompt and Friendly service.
2026年7月1日
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that you experienced prompt and friendly service. We truly appreciate your kind words and positive feedback.
Was kept informed all throughout the…
Was kept informed all throughout the process, unfortunately have to revisit as the new windscreen was faulty.
2026年7月2日
National Windscreens - Hoddesdon からの回答
We appreciate your feedback. We're truly sorry the new windscreen was faulty and understand your frustration. We are committed to resolving this for you.
Awesome service, thank you
David and the team were absolutely brilliant. They were friendly, very helpful and helped us fix our issue straight away. We are so happy with the service and are grateful for them all. We will definitely recommend them and will be coming back when we need to. Thank you so much, we appreciate your great service and help
2026年7月6日
自発的なレビュー
National Windscreens - Hoddesdon からの回答
We're happy to hear about your positive experience! It's wonderful to know that our team was friendly and helpful, and that we were able to fix your issue straight away. We appreciate your kind words and look forward to assisting you again if needed.
National Windscreens - Hoddesdon からの回答
We're so pleased to hear that you found our staff to be polite, friendly, and professional. Thank you for sharing your positive experience with us!
Arranged date then day before said they…
Arranged date then day before said they didn't have the window in stock. Long time line to get it fitted and unable to contact customer service.
2026年6月30日
National Windscreens - Hoddesdon からの回答
We sincerely apologize for the inconvenience caused by the window being out of stock and the difficulty you experienced reaching our customer service. We understand your frustration with the long timeline for fitting.
National Windscreens - Hoddesdon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Hoddesdon からの回答
We are so pleased you experienced a great and fast, clean job. Thank you for your kind words!
National Windscreens - Hoddesdon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had need of a chip repair
Had need of a chip repair. From booking to repair fast efficient and helpful
2026年6月20日
National Windscreens - Hoddesdon からの回答
We're happy to hear that your chip repair was fast, efficient, and that you found our service helpful. Thank you for your positive feedback.
National Windscreens - Hoddesdon からの回答
We appreciate your positive feedback!
Good speedy service.
2026年6月3日
National Windscreens - Hoddesdon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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