Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them Thanks
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and var... もっと見る
企業が回答しました
The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... もっと見る
企業が回答しました
Windscreen been done about a week now so far so good Friendly staff great service very professional service. Only slight negative was email asking to pay my insurance excess before job was done.... もっと見る
企業が回答しました
企業情報
National Windscreens - Leeds について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, 英国
- 0113-347-0135
4.8
優良
668件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Leeds からの回答
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Excellent joined up service
Excellent joined up service. Felt looked after and valued.
Faultless communication channel via email and text.
A brilliant service with outstanding results.
2025年12月24日
National Windscreens - Leeds からの回答
We're happy to hear that you felt valued and looked after. It's great to know our communication worked well for you, and we appreciate your kind words about our service and results.
Had to wait a couple of weeks to…
Had to wait a couple of weeks to arrange supply and figment of windscreen.
Once arrived at centre work was completed 👍 to and excellent standard. Well done team Leeds centre
2025年12月23日
National Windscreens - Leeds からの回答
We appreciate your feedback and are glad the work was completed to a high standard. We're happy to hear that the team provided excellent service, despite the wait to arrange the service.
National Windscreens - Leeds からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Leeds からの回答
We're happy to hear that you consider our services a good value and that you are pleased with the results. Thanks!
Excellent and professional service
2025年12月9日
National Windscreens - Leeds からの回答
We appreciate you sharing that our service was excellent and professional! We are so happy you had a positive experience.
Nobody knows what's going on
I had to arrange to speak to six different people to deal with the appointment to replace a rear windscreen. Each time I had to wait for an hour to speak to someone. To check the appointment one of the operators tried to speak to the engineer and the local branch both did not answer. After waiting a week unsure whether the fitter would be available he rang to say he was half an hour away.
2025年12月11日
National Windscreens - Leeds からの回答
We appreciate you bringing this to our attention. We are very sorry to hear about the difficulties you experienced arranging your rear windscreen replacement and the repeated delays in communication. We'll review this internally to improve our appointment and communication processes.
Fabulous job.
Fabulous job.
Great customer service.
Finished ahead of the time they said it would take.
Clearly communicated
Brilliant
2025年12月5日
National Windscreens - Leeds からの回答
We appreciate your positive feedback! We're happy to hear that you received great customer service and that the work was completed promptly with clear communication.
Was such an easy process
Was such an easy process. Dropped off went shopping started heading back and recieved message on route that work was completed. Was so quick and stressfree. Staff were lovely and efficient. Gave me aftercare advise.
2025年11月29日
National Windscreens - Leeds からの回答
We're happy to hear that the process was easy and quick for you. It's great to know that our staff were lovely and efficient, and that the aftercare advice was helpful. Thank you for your positive feedback!
Had a chipped windscreen after storm…
Had a chipped windscreen after storm Claudia, was insured and the process was quick and easy, I took a picture of said chip and after initially coming to repair the chip they booked it in for a new windscreen replacement, this was all done at my house. Very grateful and thanks again.
2025年11月26日
National Windscreens - Leeds からの回答
We're happy to hear that the process was quick and easy following the storm damage. We appreciate you taking the time to share your positive experience with us and are grateful we could assist you with your windscreen replacement at your home.
National Windscreens - Leeds からの回答
We're happy to hear that our service met your expectations with promptness and efficiency. Thank you for your positive feedback!
National Windscreens - Leeds からの回答
We are so glad that you felt welcomed and found our people friendly. Thank you for your positive feedback!
National Windscreens - Leeds からの回答
We're happy to hear that the process was easy and efficient for you. Thank you for your positive feedback; we appreciate it greatly.
New windscreen
2 very helpful and friendly technicians fitted my new windscreen at my home. Was kept informed before my appointment as to when they were expecting to arrive. Fitting was speedy and with attention to detail. I was given advice after the fitting as to what I should and shouldn't do for the next few days. Fast and efficient service. Thank you!
2025年11月26日
National Windscreens - Leeds からの回答
We're happy to hear that our technicians were helpful and efficient during your windscreen fitting. We appreciate your positive feedback regarding the speedy service and attention to detail. Thank you!
National Windscreens - Leeds からの回答
We're glad you enjoyed your experience with us, and we appreciate your positive feedback on our quick service.
National Windscreens - Leeds からの回答
We're glad you enjoyed your experience with us! Thank you for recommending our service; we appreciate it greatly.
National Windscreens - Leeds からの回答
We are happy to hear that you received quick, effective assistance. We appreciate your feedback very much.
Windscreen chip repair in driveway
Windscreen stone chip repair done in driveway. Completed in around 15 mins and almost invisible! Convenient, quality service.
2025年11月5日
National Windscreens - Leeds からの回答
We're happy to hear that you found our service convenient and of high quality. It's great to know the windscreen repair met your expectations with such efficiency. Thank you for your positive feedback!
National Windscreens - Leeds からの回答
We're glad you found our answers helpful and honest. We appreciate your feedback and time!
Clearly managed and exceeded my expectations
Clearly managed and exceeded my expectations from drop off time, through to pick up and measures to be followed to maximise the drying time for the screen adhesive.
The Team communicated and interacted well with me verbally and via text to keep me fully informed.
2025年11月13日
National Windscreens - Leeds からの回答
We're happy to hear that your expectations were exceeded from drop-off to pick-up. We're also glad our team communicated effectively with you to keep you informed. Thank you for your positive feedback!
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