Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... もっと見る
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Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... もっと見る
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... もっと見る
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企業情報
National Windscreens - Leicester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, 英国
- 0116-340-0393
4.4
優良
852件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The transition from booking my car in
The transition from booking my car in, taking it in, the replacement and then finally picking up the car was all done smoothly and efficiently
The staff were confident, professional, polite and friendly
The service was impeccable 👌 👏
2026年8月1日
National Windscreens - Leicester からの回答
We're so pleased to hear that the entire process, from booking to picking up your car, was smooth and efficient. It's wonderful that our staff were confident, professional, polite, and friendly, and that you found our service impeccable!
Guy was in rush to close the garage and…
Guy was in rush to close the garage and did not finish my job properly
I came all the way to fix it
Bad customer service
2026年8月2日
National Windscreens - Leicester からの回答
We appreciate you bringing this to our attention. We are concerned to hear about your unfinished service and extended travel. We are reviewing this internally to prevent recurrence.
National Windscreens - Leicester からの回答
We are so pleased to hear that you experienced such good, fast, and efficient service. We truly appreciate your positive feedback!
National Windscreens - Leicester からの回答
We are so pleased to hear that you experienced such prompt and efficient service. We truly appreciate your positive feedback!
⭐⭐⭐⭐⭐ Excellent service
⭐⭐⭐⭐⭐ Excellent service! They kept my car a little longer than expected, but they kept me updated every step of the way, so I always knew what was going on. My MOT was due, and they made sure everything was sorted and the car was ready in time. Friendly, professional service throughout. I wouldn't hesitate to recommend them and will definitely use them again.
2026年7月30日
National Windscreens - Leicester からの回答
We're delighted to hear you received excellent service and that we kept you updated throughout the process. It's wonderful that your car was ready in time for its MOT, and we appreciate your kind words about our friendly and professional service. We look forward to assisting you again!
Great
Great service great job, left my car with them as I didn’t have time that day to collect and picked up next day, perfect,
2026年7月21日
National Windscreens - Leicester からの回答
We're so pleased to hear you received great service and that we did a great job! It's wonderful that we could accommodate your schedule for collection.
National Windscreens - Leicester からの回答
We're so pleased to hear that you were very happy with our service. We truly appreciate your kind words and positive feedback.
Took until very late the day before the…
Took until very late the day before the windscreen was due to be fitted for them to message (not even call) me to say the windscreen had arrived damaged even though i had booked over a month before the screen was left until the day before so had to reschedule for a different day they turned up and did a very quick job but the windscreen was dirty on the inside where they had wiped it with what must have been dirty towel roll
2026年7月20日
National Windscreens - Leicester からの回答
We sincerely apologize for the inconvenience and frustration caused by the delay in fitting your windscreen and the condition in which it was left. We understand how disruptive it is to have to reschedule an appointment, especially after booking so far in advance. We are also very sorry that the interior of your windscreen was not cleaned to our usual high standards. We are reviewing our communication procedures and our cleaning protocols to prevent similar occurrences in the future. Your feedback is invaluable as we strive to improve our service.
2 weeks waiting time
Claimed through Aviva my insurers. Takes you to a link to book in at the centre. But the calendar shows fully booked for 2 weeks. Surely this isn't right. Anyone else had same problem? Also looks like if your screen crack is larger than 4cm it needs replacing, and most cars now seem to have to go into the centre, and not able to be done mobile.
2026年7月23日
自発的なレビュー
National Windscreens - Leicester からの回答
We're sorry to hear about the difficulties you've experienced with booking an appointment and the limitations regarding screen crack size and mobile service availability. We understand your frustration and appreciate you bringing these concerns to our attention. We are actively working to improve our booking system and service options.
Communication was great
Communication was great, the guy who dealt with me was very helpful and polite. The job was completed on time
2026年7月13日
National Windscreens - Leicester からの回答
We're so pleased to hear that our communication was great and that our team member was helpful and polite. It's wonderful to know the job was completed on time. Thank you for your positive feedback!
Contacted me when there was an earlier schedule
really good customer service, no faffing around and communication was pretty decent too for when car was going to be ready and when it was actually ready.
2026年7月14日
National Windscreens - Leicester からの回答
We're so pleased to hear you experienced really good customer service and that our communication regarding your car's readiness was decent. Thank you for your positive feedback!
Telephone booking easy.
Telephone booking easy.
On date of appointment, tracking easy.
Guys very helpful and polite.
Worked clean.
Great result.
Very pleased.
2026年7月12日
National Windscreens - Leicester からの回答
We're so happy to hear about your positive experience! We appreciate you taking the time to share your feedback with us and are pleased that our team was helpful and polite.
I arrived a little early in the hope…
I arrived a little early in the hope that you might deal with mine while I waited, and you gladly obliged. I was there not much more than one hour, and I am very grateful.
2026年7月10日
National Windscreens - Leicester からの回答
We're so pleased to hear that we could accommodate you when you arrived early. We're glad we could assist you quickly and that you had a positive experience!
Easy booking system
Easy booking system, having read previous reviews was a bit concerned to how well a job would be done.
But everything was good .no issues with the adas system
No leaks .
Quick turn around
Easy parking option to wait if wanted.
Staff seems friendly and helpful!
2026年7月7日
National Windscreens - Leicester からの回答
We're delighted to hear that your experience exceeded your expectations, especially after reading previous reviews. It's great to know that the booking was easy, there were no issues with the ADAS system or leaks, and the turnaround was quick. We appreciate your kind words about our friendly and helpful staff.
National Windscreens - Leicester からの回答
We're so pleased to hear that your experience with us was quick and stress-free, and that you found our staff friendly. We truly appreciate your positive feedback!
Nice friendly chap with a ginger beard…
Nice friendly chap with a ginger beard came out to greet me and took my car into the workshop and repaired my windscreen stone chip while I waited. Done in under half an hour. Would recommend to anyone.
2026年7月6日
National Windscreens - Leicester からの回答
We're delighted to hear about your positive experience! It's wonderful that our technician was friendly and efficient, repairing your stone chip quickly. We appreciate your recommendation!
Windshield finished nicely and was done…
Windshield finished nicely and was done correctly.
But lack of care for vehicle as I cleaned my car the night before, and after getting home with the new windscreen, i noticed my side beams for my windscreen was covered in dirt, my roof has suction circles, black sealant silicone smeared on my right fender which I cant take off, and many mini cracks on my bonnet, where they have lent over my car.
So please buy and use clean large cloths to place on the vehicle to prevent this from happening to other vehicles.
Work quality 8/10
Care 2/10
2026年7月4日
National Windscreens - Leicester からの回答
We appreciate your feedback and are truly sorry to hear about the lack of care for your vehicle during the service. We understand your frustration regarding the dirt, suction circles, sealant, and cracks on your bonnet. We will review this to improve our procedures and prevent similar issues in the future.
The service was good but incomplete…
The service was good but incomplete job.
some scratches remain after the windscreen repair.
2026年7月8日
National Windscreens - Leicester からの回答
We're sorry to hear that some scratches remain after the windscreen repair. Unfortunately, we can’t guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage. Your feedback is valuable as we strive for complete satisfaction.
When I went to pick my car I was kept…
When I went to pick my car I was kept waiting for 30 mins along with five other customers only to be told by a member of staff ‘we’re having a staff meeting’. Then no one could find my keys or another customers keys, surely these should be kept in a secure place? Then a week after the appointment I got a refund of £39.50 but with no explanation, when I called I was told this ‘may’ be because they didn’t fit the new windscreen wipers I’d been recommended to have but no one could give me answer???
I felt like a trapped customer, I had to use this firm through my insurance company and therefore they don’t appear to care if you’ve had a satisfactory experience as they’ve got your business anyway!
2026年7月3日
National Windscreens - Leicester からの回答
We sincerely apologize for the extended wait time, the issues with locating your keys, and the unexplained refund. We understand your frustration and regret that you felt like a trapped customer. We are reviewing these incidents to improve our service and ensure a better experience for all.
Fast and prompt service
Fast and prompt service. Appointment was easy to make too. Great service and great communication.
2026年6月27日
National Windscreens - Leicester からの回答
We're so pleased you found our service fast and prompt, and that making an appointment was easy. Thank you for highlighting our great service and communication!
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