Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... もっと見る
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Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... もっと見る
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... もっと見る
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企業情報
National Windscreens - Leicester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, 英国
- 0116-340-0393
4.4
優良
852件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very unprofessional
Things went quickly wrong on the day the work was carried out. I was told on arrival that the ADAS calibration system that was required for my vehicle was not working and for this I would need to bring my car back on another day. The guy telling me this didn’t even come away from his desk to greet me. I was then told it didn’t matter as this was a gimmick anyway. I was informed circa 2 hours later the vehicle was ready for collection. On arrival I was now told everything was complete?? On inspection of the car I found it hadn’t been carried out correctly and a rubber seal was tucked under a plastic fascia. After being told to my astonishment this was part of the process I had to ask for tools to rectify this myself. This was all on a £30k vehicle. I had to go to National Windscreens as it was through my insurance but would protest this If I had to do it again. Very poor
2026年7月8日
National Windscreens - Leicester からの回答
We are truly sorry to hear about your extremely frustrating experience with the ADAS calibration and the subsequent issues with the rubber seal. We understand your disappointment and the inconvenience this caused, especially with a high-value vehicle. We are reviewing our procedures to ensure such situations are avoided in the future.
Passenger window- Loughborough
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat!
2nd visit by Callum - had a lot if issue trying to fit glass - worked really hard ensure the glass went in - very hot day 2.5 hours attempting to get glass in!
Both were courteous, very polite
2026年7月4日
National Windscreens - Leicester からの回答
We appreciate you sharing your experience. We apologize for the initial incorrect window order and the challenges faced during the refit. We're glad our technicians were courteous and worked hard to resolve the issue for you.
Prompt and courteous service.
2026年7月3日
National Windscreens - Leicester からの回答
We are so pleased to hear that you experienced prompt and courteous service. We truly appreciate your kind words and positive feedback.
Very helpful and accommodating
Very helpful and accommodating. I accidentally booked the wrong date for the windscreen replacement and they did their best to accommodate me and got me booked in the next day.
2026年7月2日
National Windscreens - Leicester からの回答
We're so pleased to hear that our team was helpful and accommodating, especially with your booking adjustment. We're glad we could get you scheduled for the very next day!
National Windscreens - Leicester からの回答
We are so glad to hear that our service and staff's honesty regarding wait times made your experience positive. We appreciate your kind words about our clean waiting room.
Time conserving observation.
Not a complaint but I was booked in for 12.30. I was quoted a 3-4 hour wait. As it was a pleasant day I decided to wait around your facility. I noticed the car was not started on for at least an hour after my arrival. Perhaps a tighter estimate of time taken for the job would be less of my time wasted.
2026年6月30日
National Windscreens - Leicester からの回答
We appreciate your feedback and regret that you experienced a delay. We understand your frustration regarding the wait time and the late start to the service. We will review our scheduling to provide more accurate estimates and improve our efficiency.
National Windscreens - Leicester からの回答
We're so pleased you received great service and found our staff to be professional and helpful. Thank you for your kind feedback!
It’s fast and efficient
It’s fast and efficient. The whole process is well designed, smooth and professional.
2026年6月29日
National Windscreens - Leicester からの回答
We are so happy to hear that you found our process to be fast, efficient, and well-designed. Your positive feedback is greatly appreciated!
National Windscreens - Leicester からの回答
We're so pleased to hear that you experienced great, fast, and quality work from us. Thank you for your kind words!
National Windscreens - Leicester からの回答
We're so pleased you found our service friendly and efficient. Thank you for taking the time to share your excellent experience with us!
I booked a morning appointment
I booked a morning appointment. Two days before the appointment it was changed to an afternoon appointment. The next available morning appointment was not for another 10 days. I then received an email thanking me for booking an afternoon appointment.
2026年6月9日
National Windscreens - Leicester からの回答
We appreciate you sharing your experience. We are sorry for the inconvenience caused by the appointment change and the subsequent email. We are reviewing our scheduling process.
Booking and arranging a date was very…
Booking and arranging a date was very easy. The car screen was done on time and I was kept up to date with the progress.
2026年6月20日
National Windscreens - Leicester からの回答
We're so pleased the booking was easy and we kept you updated on your car screen repair. Thank you!
The staff were all very friendly and…
The staff were all very friendly and helpful. They looked at my car at the specified time and it took them exactly the time to do the replacement as the told me.
2026年6月20日
National Windscreens - Leicester からの回答
We're glad to hear our staff were friendly and helpful, and that the service was prompt and efficient. Thank you for your feedback!
Not only are they open on Saturdays
Not only are they open on Saturdays, but they also beat their promised timeline.
2026年6月20日
National Windscreens - Leicester からの回答
We're so glad we could exceed your expectations with our Saturday hours and timely service. Thank you for your kind words!
National Windscreens - Leicester からの回答
We're pleased you were happy with our fast, clean work. Thank you!
Joy done comfortably on time and very…
Joy done comfortably on time and very courteous . Car left tidy
2026年6月18日
National Windscreens - Leicester からの回答
We're so pleased our service was comfortable, timely, and courteous. Thank you!
Excellent friendly service from the…
Excellent friendly service from the Leicester Branch.
Window fitted with professionalism and skill. Time as explained and respect for the vehicle.
Recommend over other Windscreen companies I have had the misfortune to use .
2026年6月18日
National Windscreens - Leicester からの回答
We appreciate your positive feedback. We're delighted to hear about your excellent experience with our Leicester branch and that you found our service professional and skillful. Thank you for recommending us.
National Windscreens - Leicester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service with a friendly and…
Great service with a friendly and informative approach to explaining what would be done.
2026年6月12日
National Windscreens - Leicester からの回答
We're so pleased you received great service and found our approach friendly and informative. Thank you!
National Windscreens - Leicester からの回答
We appreciate your kind words.
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