Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... もっと見る
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Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... もっと見る
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... もっと見る
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企業情報
National Windscreens - Leicester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, 英国
- 0116-340-0393
4.4
優良
852件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service but a rubbish AI booking system.
Bad weather on booked day. I received a call asking if I could go to the depot to which is i agreed even though it was a 40 minute drive. I was greeted courteously and my vehicle went straight in to the workshop. I was even given a cup of coffee whilst I waited. Screen was replaced within 90 minutes and my vehicle was returned in good condition. I would add that the AI booking system is rubbish. I had to supply loads of information which it struggled to take and it then put me into a loop listening to musak. After 20 minutes I rang Customer Services who told me that the system had not even made my booking. Customer Services then took my booking over the ‘phone in 3 minutes - so much for AI technology!
2026年6月17日
National Windscreens - Leicester からの回答
We appreciate you taking the time to share your experience. We are glad to hear our team at the depot provided excellent service and replaced your screen efficiently. We acknowledge your frustration with the AI booking system and are actively working to improve its functionality. Your feedback is invaluable in helping us refine our processes.
National Windscreens - Leicester からの回答
We are so pleased you had a quick and efficient experience. Thank you!
Excellent service especially from Jack
Excellent service especially from Jack. Job completed in record time.
2026年6月16日
National Windscreens - Leicester からの回答
We appreciate your positive feedback! We are so happy to learn that you received excellent service and that the job was completed quickly.
Fabulous service from start to finish- I would highly recommend them!
From the initial conversation and booking to the replacement of my windscreen, they were amazing! They kept in regular contact, completed the work quickly- I’m very impressed!
2026年6月12日
National Windscreens - Leicester からの回答
We appreciate your positive feedback! We're delighted to hear our team provided amazing service, kept in contact, and completed the work quickly.
All went according to plan and many…
All went according to plan and many thanks for your help.
2026年6月6日
National Windscreens - Leicester からの回答
We're so pleased everything went to plan. Thank you for your kind words!
Very efficient excellent repair work
2026年6月11日
National Windscreens - Leicester からの回答
We appreciate your kind words about our efficient repair work.
Very good, no issues
Very good service, unfortunately I didn't fill in the APP correctly so they thought id got a screen repair not a replacement so I had to wait till one was available, however they still returned very quickly
2026年6月9日
National Windscreens - Leicester からの回答
We're happy to hear you received very good service despite the initial app misunderstanding. We appreciate your patience and are glad we could still return your item quickly.
National Windscreens - Leicester からの回答
We're so glad you had a professional and organized experience!
National Windscreens - Leicester からの回答
We are so pleased you experienced excellent service and attention to detail. Thank you!
National Windscreens - Leicester からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service. Only minor complaint was that I was expecting a call to say the work was done but didn’t get one. I then couldn’t contact the workshop directly.
2026年6月4日
National Windscreens - Leicester からの回答
We appreciate your feedback. We apologize for the missed call and the difficulty reaching us. We are reviewing our communication process.
No text before arrival and left smears…
No text before arrival and left smears on the windscreen
2026年5月29日
National Windscreens - Leicester からの回答
We're sorry for the issues you experienced. We'll address the communication and cleaning concerns.
Good quick service...
2026年6月1日
National Windscreens - Leicester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Leicester からの回答
We're glad every detail was handled professionally!
National Windscreens - Leicester からの回答
We appreciate your positive feedback!
National Windscreens - Leicester からの回答
We're glad our office staff was helpful and efficient. Thank you!
National Windscreens - Leicester からの回答
We're so pleased our team replaced your window quickly. Thank you for your feedback!
National Windscreens - Leicester からの回答
We appreciate your feedback! We're glad we met your expectations.
National Windscreens - Leicester からの回答
We're happy to hear that. Thank you for your feedback.
I dropped off my car at the requested…
I dropped off my car at the requested time to have a new windscreen fitted. After 3.5hrs I received a txt message to say my car was ready to collect. I set off back to the garage only to find my car still sat where I left it with the broken screen still on it. When I went to reception to question what was going on I was told the txt message was sent by mistake. It appeared to me that they were aware an error had been made with the messaging and rather than correct it I was allowed to return to find the screen not changed and an additional hours wait.
2026年5月22日
National Windscreens - Leicester からの回答
We sincerely apologize for the miscommunication and the inconvenience this caused. We understand your frustration and are reviewing our messaging system to prevent similar errors. Thank you for bringing this to our attention.
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