I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... もっと見る
企業が回答しました
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... もっと見る
企業が回答しました
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... もっと見る
企業が回答しました
企業情報
National Windscreens - Liverpool について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, 英国
- 0151-321-0522
4.7
優良
1066件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rescheduled without the prior notice…
Rescheduled without the prior notice and I chose this specific branch as it had the closest appointment day. Crack was expanding daily due to the heatwave, no direct phone nr to call them and explain the situation. Called their line, lady said she will send them a message explaining why it is urgent, but nothing happened.
2026年7月30日
National Windscreens - Liverpool からの回答
We regret that your appointment was rescheduled without prior notice, especially given the urgency of your situation. We understand your frustration with the lack of direct contact and the unfulfilled promise of a message being sent. We appreciate you bringing this to our attention and will review our communication procedures.
Really nice guy sorted me out
Really nice guy sorted me out, got it done quicker than I expected.
2026年7月23日
National Windscreens - Liverpool からの回答
We're so pleased to hear that our team sorted everything out for you and got it done quicker than you expected. Thank you for your wonderful feedback!
National Windscreens - Liverpool からの回答
We are so pleased to hear that you experienced such prompt and dependable service from us. We truly appreciate your positive feedback!
New windscreen
Fantastic service. Good communication with the lads and excellent allround service.
2026年7月17日
National Windscreens - Liverpool からの回答
We're so pleased to hear you experienced fantastic service and good communication. Thank you for your wonderful feedback!
Great experience
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many thanks.
2026年7月16日
National Windscreens - Liverpool からの回答
We're so pleased to hear about your positive experience! It's wonderful that our team member messaged you ahead of time and greeted you on arrival. We're especially happy that your new windscreen was fitted ahead of schedule.
Communication excellent and Paul…
Communication excellent and Paul standard of work is excellent
2026年7月20日
National Windscreens - Liverpool からの回答
We're so pleased to hear that you experienced excellent communication and that you were happy with the standard of work. Thank you for your wonderful feedback!
National Windscreens - Liverpool からの回答
We are so pleased to hear that you experienced no delays and that our team was amazing. We truly appreciate your positive feedback!
Fast & efficient service
Contact was made quickly to book car in and there was a lot of flexibility when I could drop car off and when I could pick it up.
Staff were very friendly and job was done very quickly and to my satisfaction so would definitely use them again
2026年7月19日
National Windscreens - Liverpool からの回答
We're delighted to hear that contact was made quickly and that you experienced flexibility with dropping off and picking up your car. We're also pleased that our staff were friendly and that the job was done quickly and to your satisfaction. Thank you for your kind words!
easy and friendly
2026年7月14日
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Liverpool からの回答
We're so pleased you found our service to be quick, friendly, and reliable. Thank you for your wonderful feedback!
National Windscreens - Liverpool からの回答
We're so pleased you experienced great, fast, and neat service from a very polite fitter. Thank you for your wonderful feedback!
National Windscreens - Liverpool からの回答
We are so pleased to hear that you found our service to be fast and efficient. We truly appreciate your positive feedback!
Quick prompt service and very…
Quick prompt service and very friendly staff and a first class job.
2026年7月3日
National Windscreens - Liverpool からの回答
We're so pleased you experienced quick, prompt service and found our staff friendly, and that we provided a first-class job. Thank you for your kind feedback!
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Did a professional job
Did a professional job, car clean and I was asked to inspect it before job was signed off. Staff very pleasant and easy to deal with at drop off and pick up. Would recommend to anyone.
2026年7月2日
National Windscreens - Liverpool からの回答
We're so pleased to hear that our team did a professional job and that you were asked to inspect your car. It's wonderful that our staff were pleasant and easy to deal with.
Great experience from start to finish
Friendly, helpful technician who rang to say I could take my car in earlier if I wanted to. Explained how long the process would take. Offered us a clean, airy and comfortable waiting room to sit in if needed. Would definitely recommend.
2026年7月2日
National Windscreens - Liverpool からの回答
We're delighted to hear about your positive experience! We're glad our technician was friendly and helpful, and that you were offered a comfortable waiting room. Thank you for your recommendation.
Great communication from booking to…
Great communication from booking to completion! Very professional service from everyone involved!
2026年6月27日
National Windscreens - Liverpool からの回答
We're so pleased to hear about the great communication you experienced from booking to completion. Thank you for highlighting the professional service from everyone involved!
Quality service that is quick and…
Quality service that is quick and efficient.
Would highly recommend, guys in there are brilliant.
2026年7月1日
National Windscreens - Liverpool からの回答
We're so pleased you found our service quick and efficient, and that you would highly recommend us. Thank you for your kind words about our team!
The staff was very professional
The staff was very professional; they did a quality job and on time. I hope I don't need their service again, but I will definitely use them again if needed.
2026年7月1日
National Windscreens - Liverpool からの回答
We're happy to hear our staff was professional and completed the job on time. We appreciate your kind words and look forward to assisting you again if needed.
I booked a windscreen chip repair from…
I booked a windscreen chip repair from the website. I was seen on time and the repair was quickly completed. The technician was polite and friendly. The repair looks fine, it is low down on the passenger side below the usual viewing range.
2026年6月30日
National Windscreens - Liverpool からの回答
We're delighted to hear that your windscreen chip repair was completed quickly and that you were seen on time. It's great to know our technician was polite and friendly, and that you're satisfied with the repair.
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