I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... もっと見る
企業が回答しました
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... もっと見る
企業が回答しました
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... もっと見る
企業が回答しました
企業情報
National Windscreens - Liverpool について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, 英国
- 0151-321-0522
4.7
優良
1067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Liverpool からの回答
We appreciate your positive feedback! We're so happy to learn that our service was quick and helpful, and your windscreen was fixed.
A very quick and professional service.
2026年3月31日
National Windscreens - Liverpool からの回答
We appreciate you sharing that our service was quick and professional! We are so happy you were pleased with our service.
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Liverpool からの回答
We appreciate you sharing that our staff was friendly and our service was very good! We are so happy you were pleased with us.
Great communication from the start but some after installation improvements needed.
Great communication from the start. Efficient service, however the screen was not cleaned after installation and the interior car trim, seats and flooring were left untidy, with remnants of exterior dirt left inside the car. The inside of the screen still has a “coating” that I’m finding difficult to clean off also.
2026年4月8日
National Windscreens - Liverpool からの回答
We appreciate your feedback and are glad the communication and service were efficient. We're sorry the cleanliness wasn't up to standard after the installation, and we'll address this to ensure better attention to detail in the future.
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Liverpool からの回答
We appreciate you sharing that our staff was pleasant, cheerful, and helpful and that we did a good job! We are so happy you were pleased.
Would have been 5/5
Would have been 5/5, but crack found in replacement screen. I was called to advise whilst en route to the appointment and had to arrange another appointment for a week later. Aside from that, very good communication.
2026年4月1日
National Windscreens - Liverpool からの回答
We appreciate your feedback and are sorry to hear about the crack in the replacement screen and the need to reschedule. We value your comments on our communication.
They fitted windscreen at time and date…
They fitted windscreen at time and date as scheduled, no problem with screen. Just let down on replacement wipers, but their supplier failed to deliver.
2026年3月29日
National Windscreens - Liverpool からの回答
We're happy the windscreen fitting met your expectations. We regret the wiper delivery issue and any inconvenience it caused. We appreciate your feedback.
Couldn't fault a single thing
Couldn't fault a single thing. Paul the engineer was a gentleman and a proffessional at his job . Kept me well informed. Six stars wouldn't be enough. Thankyou very much
2026年4月3日
National Windscreens - Liverpool からの回答
We appreciate your fantastic feedback! We're so happy to hear that you were thoroughly satisfied and that the engineer was professional and informative. Thank you!
National Windscreens - Liverpool からの回答
We're happy to hear that you had such a positive experience with our Liverpool branch. Thank you for your valuable feedback.
Great service!!
Great service!!
Lovely, attentive staff!
Completed the job in the time given.
A +++
2026年3月20日
National Windscreens - Liverpool からの回答
We appreciate your positive feedback! We are so happy to learn that you received great service from our lovely, attentive staff, and the job was completed on time.
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Simple booking and drop off.
Simple booking and drop off.
New windscreen fitted professionally.
It could have been cleaned inside a bit better, there are a few streaks inside.
2026年3月19日
National Windscreens - Liverpool からの回答
We're happy to hear that the booking, drop-off, and windscreen fitting went smoothly. We appreciate your feedback and will address the cleaning issue to improve our service.
Courteous and friendly staff
Courteous and friendly staff, job done on time and professional , lovely guys
2026年3月18日
National Windscreens - Liverpool からの回答
We appreciate your positive feedback! We are so happy to learn that our staff were courteous and friendly and that the job was completed professionally and on time.
National Windscreens - Liverpool からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient
Very efficient
One phone call to arrange everything and was very quickly organised
The fitter called prior to arrival with an update and a very quick installation
2026年3月13日
National Windscreens - Liverpool からの回答
We appreciate your positive feedback! We're happy to hear that it was efficient to arrange everything with one phone call and that the installation was quick. We're also glad the fitter provided an update before arrival.
Outstanding Service
I was well informed of the engineers progress through the tracker.
Then the engineer got in contact with me himself.
A very pleasent younge man arrived.
He sorted everything without a problem.
Explained the paperwork to be signed before and after job.
A very pleasent service. Would highly recomend this company.
10/10.
Thankyou.
2026年3月12日
National Windscreens - Liverpool からの回答
We're happy to hear that you were well-informed of the engineer's progress and that they contacted you directly. We appreciate your kind words about the service and that everything was sorted without any issues. Thank you for the recommendation!
National Windscreens - Liverpool からの回答
We appreciate you sharing that our staff was efficient and professional! We are so happy you were pleased with us.
National Windscreens - Liverpool からの回答
We appreciate you sharing that our communication was great and team very friendly! We are so happy you were pleased with our service.
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