Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... もっと見る
企業が回答しました
所在地
所在地を変更Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... もっと見る
企業が回答しました
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... もっと見る
企業が回答しました
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... もっと見る
企業が回答しました
企業情報
National Windscreens - Northampton について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, 英国
- 01604-930-197
4.5
優良
959件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
The guys were all friendly and the job was done to a high standard in good time.
2026年3月15日
National Windscreens - Northampton からの回答
We appreciate your positive feedback. We're so happy to learn that our colleagues were friendly and completed the job to a high standard in good time.
Excellent first class service where we…
Excellent first class service where we felt that they put the customer first.
2026年3月14日
National Windscreens - Northampton からの回答
We're glad you felt valued and received excellent service. Thank you for your positive feedback; we appreciate you taking the time to share.
National Windscreens - Northampton からの回答
We appreciate your positive feedback! We are so happy to learn that our staff were helpful, polite, and did an excellent job.
The technician John was superb great…
The technician John was superb great and timely job. The lads at the centre are very polite, experienced and explain everything well. They offer good time frames for the work. Very pleased.
2026年2月28日
National Windscreens - Northampton からの回答
We appreciate your positive feedback. We're happy to hear that the technician was great and timely and that the team was polite and explained everything well. We're glad you were very pleased.
Good service, quality job
Repaired a chip well, quickly and kept me up to date. Just what you need
2026年3月3日
National Windscreens - Northampton からの回答
We're happy to hear that the chip repair was done well and quickly, and that we kept you informed. Thank you for your positive feedback.
Fast efficient service and lane assist…
Fast efficient service and lane assist works better than ever now
2026年2月28日
National Windscreens - Northampton からの回答
We appreciate your positive feedback! We're so happy to hear you received fast, efficient service and that the lane assist is working well.
I have already done this
I have already done this. However the gentleman was very polite and curtious thank you
2026年2月25日
National Windscreens - Northampton からの回答
We appreciate you taking the time to share your feedback. We're happy to hear that the gentleman was polite and courteous during your interaction. Thank you!
Excellent service
2026年2月28日
National Windscreens - Northampton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Asked for am call if pos and all worked…
Asked for am call if pos and all worked out, very good job on windscreen repair.
2026年2月28日
National Windscreens - Northampton からの回答
We're happy to hear that the call request worked out and that you are pleased with the windscreen repair. Thank you for your positive feedback!
Brilliant and quick service!
2026年2月27日
National Windscreens - Northampton からの回答
We appreciate you sharing! We are so happy you were pleased with our brilliant and prompt service.
Very quick and efficient
2026年2月24日
National Windscreens - Northampton からの回答
We appreciate you sharing! We are so glad you were pleased with our prompt and effective service. Thank you for your feedback.
Not a great experience at all
Messed around by their technician, left work early, lost money and time, just to be told he's not coming anymore. Raised a complaint, been told they will look into it and get in touch, never heard a thing since. After they replaced the windscreen,on the 2nd appointment, the rain sensor works terrible.
2026年2月6日
National Windscreens - Northampton からの回答
We regret the missed appointment and communication issues. We're sorry the rain sensor isn't working well after the replacement. We'll investigate and work to improve our service.
Cracked windscreen
Very easy to book my appointment and everything was handled very expertly and efficiently
2026年2月16日
National Windscreens - Northampton からの回答
We appreciate you taking the time to leave us feedback. We're so happy to learn that booking your appointment was easy and everything was handled expertly and efficiently.
National Windscreens - Northampton からの回答
We're glad you found booking easy and your experience efficient. Thank you for your positive feedback; we appreciate it.
National Windscreens - Northampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Northampton からの回答
We appreciate your positive feedback! We're so glad that our service made the whole process easy and quick for you.
New windscreen
We were greeted in a friendly manor. Everything was explained and we left them to fix screen. On collection the screen looked lovely and everything was back working as it should be. A great job done.
2026年2月19日
National Windscreens - Northampton からの回答
We appreciate your positive feedback. We're happy to hear that you were greeted in a friendly way, that everything was explained clearly, and that the screen looks lovely. We're glad everything is working as it should be.
Great service
Really pleased with the service I received. Easy to book and polite staff. Good job all round. Thank you.
2026年2月18日
National Windscreens - Northampton からの回答
We appreciate your positive feedback! We're so happy to learn that booking was easy, the staff were polite, and you were pleased with the service.
Kept me informed of arrival engineer…
Kept me informed of arrival engineer very professional and was done in around 15minutes. Can hardly see the chip from inside the car.
2026年2月18日
National Windscreens - Northampton からの回答
We're happy to hear that you were informed about the arrival time and that the work was completed quickly and professionally. We appreciate your positive feedback.
National Windscreens - Northampton からの回答
We're glad you had a seamless experience with our easy appointment process and quick updates, resulting in a perfectly done job. Thank you!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。