Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... もっと見る
企業が回答しました
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... もっと見る
企業が回答しました
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... もっと見る
企業が回答しました
企業情報
National Windscreens - Oswestry について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, 英国
- 01691-450-028
4.9
優良
349件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Oswestry からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book…ready when I arrived and…
Easy to book…ready when I arrived and also finished on time
2025年7月13日
National Windscreens - Oswestry からの回答
We're glad you enjoyed your experience. It's great to know the booking process was easy, and we completed the work promptly. Thanks for your feedback!
Great work, poor choice of locations
The staff and work standard was excellent.
The location at 75 miles as the nearest to Aberystwyth was ridiculous. The next nearest is Cardiff at over 100 miles. Contract the work out to regional companies.
2025年7月7日
National Windscreens - Oswestry からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
very helpful and very quick
2025年7月4日
National Windscreens - Oswestry からの回答
We're happy to hear that you found our service helpful and quick. Thank you for your positive feedback; we appreciate it!
Speedily done thank you
2025年7月3日
National Windscreens - Oswestry からの回答
We are happy to hear that your order was completed quickly. Thank you for your positive feedback; we appreciate it.
National Windscreens - Oswestry からの回答
We appreciate you sharing your positive experience! We're so happy to hear that our service was fantastic, friendly, and helpful.
National Windscreens - Oswestry からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great communication & helpful via the…
Great communication & helpful via the helpline. Furthermore, the garage we were referred to in Oswestry were really wonderful & provided an excellent service.
2025年6月24日
National Windscreens - Oswestry からの回答
We're happy to hear that our helpline was helpful and the service provided by the garage in Oswestry was excellent. We appreciate you taking the time to share your positive experience!
Easy to book in and helpful staff and…
Easy to book in and helpful staff and replacement screen completed within the timescale quoted
2025年6月23日
National Windscreens - Oswestry からの回答
We appreciate your positive feedback! We're delighted to hear that you found it easy to book and that our staff were helpful, completing the screen replacement promptly.
National Windscreens - Oswestry からの回答
We appreciate your positive feedback! We're happy to hear our staff were very pleasant, welcoming, and efficient.
Despite getting it wrong first time by…
Despite getting it wrong first time by getting the order wrong Mat in the workshop pulled a blinder and sorted it all out for me
2025年6月20日
National Windscreens - Oswestry からの回答
We're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your positive feedback and are grateful for your patience.
The prompt and efficient service was…
The prompt and efficient service was great. The team were friendly and informative
2025年6月20日
National Windscreens - Oswestry からの回答
We appreciate your positive feedback! We're happy to hear that you received prompt and efficient service and that the team was friendly and informative.
A very good service from start to…
A very good service from start to finish, all steps explained and fitted windscreen by professional tradesmen within the time frame stated.
2025年6月18日
National Windscreens - Oswestry からの回答
We appreciate your positive feedback. We're delighted to hear that you were happy with the service you received and that the work was completed by professional tradesmen within the stated timeframe.
National Windscreens - Oswestry からの回答
We appreciate you sharing your experience! We're so happy to hear that you received friendly service promptly.
National Windscreens - Oswestry からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Customer Service(Oswestry…
Excellent Customer Service(Oswestry branch) & very happy with standard of workmanship.
Would highly recommend.
2025年6月2日
National Windscreens - Oswestry からの回答
We appreciate your positive feedback! We're happy to hear that you received excellent customer service at our Oswestry branch and were very satisfied with the quality of work.
National Windscreens - Oswestry からの回答
We're happy to hear that we met your expectations with our promptness and cleanliness. Thank you!
National Windscreens - Oswestry からの回答
We appreciate your review! We're glad you found our staff friendly, knowledgeable, and helpful.
Windscreen replacement
What a great team ! Kind, courteous, and very professional. Thoroughly recommended.
2025年5月9日
National Windscreens - Oswestry からの回答
Thank you for your kind words and positive review. We are so pleased to hear that you found our team kind, courteous, and professional. We strive to provide excellent customer experiences and your feedback confirms we are on the right track. Your recommendation means a lot to us.
National Windscreens - Oswestry からの回答
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our communication and service to be good. We strive to provide excellent customer experiences.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。