Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... もっと見る
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... もっと見る
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Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... もっと見る
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企業情報
National Windscreens - Oxford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, 英国
- 01865-575-124
4.7
優良
331件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My 12 Registration B series Mercedes …
My 12 Registration Mercedes needed a new rear windscreen The Oxford based fitters were extremely helpful in sourcing and fitting the right windscreen once they got involved but it took3 weeks from my first referral via my insurers . When i phoned the central number i was only ever told the windscreen was on order and expected delivery dates were always next week .
When the Oxford depot contacted it emerged they had been given the wrong windscreen. this occurred second time
The Oxford fitter went out of his way and sourced the right windscreen in 24 hours . I waswithout my car for almost 4 weeks which based on the Oxford depts actions shouldnt have been necessary
.
2025年10月9日
National Windscreens - Oxford からの回答
We appreciate your feedback and are sorry to hear about the delay and incorrect windscreen issues. We're glad the Oxford team resolved the problem quickly. We will review the initial ordering process to prevent similar situations in the future. Thank you for your patience.
Simple as that!
Easy, friendly and fuss free experience!
Great communication and couldn't have been simpler!
2025年9月29日
National Windscreens - Oxford からの回答
We're happy to hear that you found the experience easy and friendly. It's great to know our communication made things simple for you. Thank you for your positive feedback!
National Windscreens - Oxford からの回答
We're happy to hear that your experience was quick and hassle-free. Thank you for your positive feedback; it means a lot to us.
I received a friendly service with…
I received a friendly service with helpful, communicative staff and a professional work ethic.
They asked questions and answered mine, took great care of my vehicle and carried out a replacement windscreen within the estimated time frame.
Many, many thanks.
2025年9月15日
National Windscreens - Oxford からの回答
We're happy to hear that you received friendly and helpful service from our communicative staff. We appreciate your recognition of our team's professional work ethic and the care taken with your vehicle. Thank you for your kind words.
National Windscreens - Oxford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Oxford からの回答
We appreciate you sharing! We're so happy to hear you received very efficient service from our helpful and polite staff.
Great customer service
Quick, easy to book, effective repair, good customer experience all round.
2025年9月4日
National Windscreens - Oxford からの回答
We're happy to hear that the booking process was quick and easy, and that the repair was effective. We appreciate your positive feedback regarding your experience.
National Windscreens - Oxford からの回答
We appreciate you sharing! We are so happy you were pleased with our great service and quick fix.
All went to plan
2025年9月3日
National Windscreens - Oxford からの回答
We're glad you had a great experience; we appreciate you taking the time to leave us this positive feedback.
Booking can be a frustrating experience
The appointment booking system is crazy. I got passed from one customer service person to another four times. The appointment was then changed due to the windscreen type being workshop only, then the local centre could not offer a slot for three weeks so I had a 90 minute drive to Oxford. Who did the job promptly but the disorganised booking service is poor.
2025年8月18日
National Windscreens - Oxford からの回答
We appreciate you bringing this to our attention. We're sorry you experienced issues with your appointment and the inconvenience of the location change. We'll review our booking process to improve our service. Thank you for your feedback.
Done exactly as expected.
2025年8月22日
National Windscreens - Oxford からの回答
We're happy to hear that everything went as expected! Thank you for your positive feedback; we appreciate it.
National Windscreens - Oxford からの回答
We appreciate you sharing! We are so happy to hear that you were satisfied with our polite and helpful service and the great job that we did.
National Windscreens - Oxford からの回答
We're glad you were satisfied with the technician and the repair. Thank you for your positive feedback!
National Windscreens - Oxford からの回答
We appreciate you sharing your positive experience with us. We're happy to hear that we could be helpful and reliable for you.
Very polite on time and professional…
Very polite on time and professional fixed my window nicely to
2025年7月29日
National Windscreens - Oxford からの回答
We appreciate you taking the time to leave us this great review! We're happy to hear that you were pleased with our prompt and professional service.
Very good booked the appointment arrive…
Very good booked the appointment arrive on time and the repair was carried out quickly.
2025年7月29日
National Windscreens - Oxford からの回答
We appreciate you taking the time to leave us a review! We're happy to hear that the appointment was on time and the repair was carried out quickly.
National Windscreens - Oxford からの回答
We're glad our technician was so helpful to you. Thank you for sharing your positive experience with us!
Poor quality checking let the team down
Staff were courteous and friendly. Unfortunately, the windscreen was not properly connected to the electronic traffic sign assist system. I had to take it back the following day, another 2 hour round trip. However there was no issue with resolving the issue and was booked in first thing the following morning.
2025年7月25日
National Windscreens - Oxford からの回答
We appreciate your feedback and are glad our staff were courteous. We regret the inconvenience of your return trip due to the traffic sign assist system issue. We're happy it was resolved quickly the next morning.
National Windscreens - Oxford からの回答
We're happy to hear that the work was completed well and on time. Thank you for your positive feedback; we appreciate it.
Excellent service.was told…
Excellent service.Rand as I was told they would re timing .On time and polite.
2025年7月12日
National Windscreens - Oxford からの回答
We appreciate your excellent feedback! We're happy to hear that our service was on time and polite, aligning with the timeframe you were given.
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