Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... もっと見る
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... もっと見る
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Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... もっと見る
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企業情報
National Windscreens - Oxford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, 英国
- 01865-575-124
4.7
優良
331件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything 👍
2025年7月18日
National Windscreens - Oxford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Oxford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great job!
Friendly staff, explained process really well, great job done in timeframe expected.
2025年7月17日
National Windscreens - Oxford からの回答
We appreciate your positive feedback! We're happy to hear that our friendly staff explained the process well and completed the great job within the expected timeframe.
National Windscreens - Oxford からの回答
We're happy to hear that you had a great experience with our communication and work. Thank you for your positive feedback!
National Windscreens - Oxford からの回答
We're happy everything went smoothly for you! It is our goal to provide a seamless and positive experience. Thank you for your feedback.
Thank you
Booking, date, time were all as we were told they would be. Friendly person told us it would be ready in a couple of hours and it was. Simple and efficient, thank you.
2025年6月18日
National Windscreens - Oxford からの回答
We appreciate your positive feedback! We're happy to hear that the booking process, date, and time met your expectations. We're glad the service was simple and efficient and that you were informed about the timeframe.
Staff were welcoming and very helpful
Staff were welcoming and very helpful. The repair was on-time and tidy.
2025年6月20日
National Windscreens - Oxford からの回答
We appreciate your positive feedback! We're happy to hear our staff was welcoming and helpful, and the repair was on-time and tidy. Thank you!
Friendly staff
Friendly staff, kept me informed and advised in a professional / helpful manner, good team ...
2025年6月16日
National Windscreens - Oxford からの回答
We're happy to hear our staff was friendly and kept you informed with professional advice. We appreciate your positive feedback about our team!
Very good job and well finished
Very good job and well finished. The main reason for it only being a 4* review is the fact that there are relatively few slots open to book so you have to wait a bit. Other than that, happy to use again.
2025年6月12日
National Windscreens - Oxford からの回答
We're glad you were happy with the work. We appreciate your feedback regarding booking availability and are working to improve it. Thank you!
Good service!
Quick, no hassle booking. Was given a morning appointment, and was phoned prior to let me know the exact time. The technician arrived on time was friendly and very efficient.
2025年6月16日
National Windscreens - Oxford からの回答
We appreciate you sharing your positive experience. We're happy to hear that you were pleased with our prompt booking, notification call, technician's punctuality, and efficiency. Thank you!
National Windscreens - Oxford からの回答
We appreciate your positive feedback! We're happy to hear that our friendly, helpful, and professional staff provided great work that pleased you.
Your rep was on time
Your rep was on time, friendly and professional and gave a full explanation of what he was doing.
2025年5月30日
National Windscreens - Oxford からの回答
We appreciate you taking the time to leave us this great review! We're happy to hear that you found our representative to be friendly and professional and that they provided a full explanation.
Helpful staff
Helpful staff. Dropped car back to me as I waited locally as it was pouring with rain.
Downside was the lead time. Had to wait a few weeks with a crack going halfway across the windscreen before they could fit.
2025年5月27日
National Windscreens - Oxford からの回答
We appreciate you highlighting our team's helpfulness and the drop-off service. We regret the delay you experienced getting your windscreen fixed. We'll review our scheduling to improve lead times. Thank you for your feedback.
National Windscreens - Oxford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Exceptional service
turned up on time, did the job quite quickly & left no mess. 10/10 from me.
2025年5月30日
National Windscreens - Oxford からの回答
We're happy to hear that our service met your expectations with promptness, efficiency, and cleanliness. Thank you for your perfect rating; we appreciate it!
Fantastic company
A massive thank you to the man who came out to repair my windscreen (works for the Oxford branch I think). He was very professional, helpful, friendly and was an overall pleasure to deal with. I was surprised how easy the process was of getting someone to fix the windscreen and the person I spoke to on the phone was also lovely. Highly recommend!
2025年5月20日
National Windscreens - Oxford からの回答
We're happy to hear that you had such a positive experience with our service. We appreciate your kind words regarding our team's professionalism and helpfulness. It's great to know that you found the process easy and that you were pleased with the service you received. Thank you for your recommendation!
A smooth efficient process with great…
A smooth efficient process with great communication throughout.
2025年5月15日
National Windscreens - Oxford からの回答
We're happy to hear that your experience was smooth and efficient. We appreciate your positive feedback on our communication!
National Windscreens - Oxford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Needed tailgate glass replaced on my…
Needed tailgate glass replaced on my Range Rover and the team were able to fit us in the same day, The technician who came out was very polite and professional and did the job in a timely manner.
I appreciate the quick and excellent service and would definitely recommend to friends and family.
2025年5月20日
自発的なレビュー
National Windscreens - Oxford からの回答
We appreciate you sharing your experience. We're happy to hear that we could accommodate you with same-day service and that the technician was polite, professional, and efficient. We're glad you are satisfied with the service and would recommend us.
National Windscreens - Oxford からの回答
We're thrilled to hear you found our service efficient and competent. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
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