National Windscreens - Scunthorpe レビュー 

387
•
TrustScore 5段階評価の4.5

4.6

Unit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... もっと見る

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5つ星のうち5の評価

My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... もっと見る

企業が回答しました

5つ星のうち5の評価

good coms,[ rearanged schedule] car ready at time promised. Easy and friendly staff made process very comfortable.

企業が回答しました

5つ星のうち5の評価

The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... もっと見る

企業が回答しました


企業情報

  1. 自動車修理・整備店
  2. ・
  3. 自動車ガラス専門店
  4. 自動車修理店

National Windscreens - Scunthorpe について

当該企業による記述

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


連絡先

  • Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, 英国

  • 01724-440-016

4.6

優良

TrustScore 5段階評価の4.5

387件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(387)

過去12か月のレビュー数: 21,833件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Prompt, clean and professional

Really happy with the service , first new windshield had deep scratches in it and they were very sorry but would come to my house next day . They came well within the time given and the new windshield was fitted , very clean tidy job

2025年12月19日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate you sharing your experience. We're happy to hear that we could promptly come to your house the next day to fit the new windshield after the first one had deep scratches. It's great to know that you found the job clean and tidy.

5つ星のうち1の評価

Windscreen wasn’t even ready the day I…

Windscreen wasn’t even ready the day I was booked in for so had to book another day when I was working nights so very inconvenient, also my car had dirt marks all on the A posts and dashboard plus dirty foot prints all over my door sills

2025年12月17日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We regret your windscreen wasn't ready and the rescheduling inconvenienced you. We're also sorry about the dirt in your car. We'll address this to improve our service. Thanks for your feedback.

5つ星のうち5の評価

Quick and easy

Quick and easy
Efficient service

2025年12月11日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate you sharing! We are so happy you were pleased with our quick and easy, efficient service. Thank you!

5つ星のうち3の評価

Fitting of the windscreen seems ok…

Fitting of the windscreen seems ok apart from the screen was left filthy on the inside and covered in hand marks, also never put two fixings back on the plastic bulkhead under the bonnet, to be fair these could have been missing before but I only noticed after the screen had been fitted.

2025年12月4日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate you bringing this to our attention. We're sorry the interior of your windscreen was unclean and that fixings may have been missing. We'll review this to ensure our standards are met in the future. Thanks for your feedback.

5つ星のうち5の評価

Quick and efficient

Quick and efficient

2025年11月17日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

5つ星のうち5の評価

Good fast service

Good fast service

2025年11月13日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

5つ星のうち5の評価

Scunthorpe depot was amazing polite and…

Scunthorpe depot was amazing polite and kept me informed about every step of the way

2025年11月7日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're happy to hear that you had such a positive experience at the Scunthorpe depot. We appreciate your feedback regarding the team's politeness and communication.

5つ星のうち4の評価

Positive

Positive: when I turned up at the centre, the job was accepted quickly and the job was done quickly.
Negative: I was informed of the date and location by text but not the time. The website said that cars were accepted either first thing in the morning or at lunch. As I live more than 1 hour away, I would have liked to have known the time. I telephoned but still could not get the time. It would have been useful to know it.

2025年11月4日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're happy the job was accepted and completed quickly. We apologize for the lack of clarity regarding the appointment time, and the inconvenience this caused. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.

5つ星のうち5の評価

Very professional and window replaced…

Very professional and window replaced and completed before the time I was told, I would have no hesitation to recommend the company. Nice people to talk to as well.

2025年9月22日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate your positive feedback. We're happy to hear that you were pleased with the prompt completion and professionalism. We're also glad you found our team pleasant to interact with and that you would recommend us.

5つ星のうち5の評価

Brilliant service.

Brilliant service.

2025年10月27日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

5つ星のうち5の評価

Done soon as delivered and ready to go…

Done soon as delivered and ready to go when I got back from walk earlier than discussed service with a smile

2025年10月25日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're happy to hear that you were pleased with our prompt service and friendly staff. Thank you for your positive feedback; we appreciate your time!

5つ星のうち2の評価

Charged for 2 wipers on a 1 wiper car!!!

I have a peugeot 107 which only has ONE windscreenwiper, but your system says it needs 2. So I was invoiced for 2.
Despite assurances from various people that I would only have to pay for one wiper, I ENDED UP PAYING FOR 2.
The management at scunthorpebranch have done nothing. Adam the manager at hull has requested a refund for me but as yet nothing has been forthcoming. WHAT A POOR WAY TO RUN A COMPANY, especially scunthorpe branch. No customer service!!!!

2025年10月15日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We regret the invoicing error and that you paid for two wipers. We're sorry the branch hasn't resolved this. We appreciate the manager's help and are looking into this to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk

5つ星のうち5の評価

So professional and pleasant,very…

So professional and pleasant,very helpful

2025年10月3日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate your kind words! We are happy to hear that you found our team helpful and professional. Thank you for your feedback.

5つ星のうち5の評価

We were told it would take 4hrs on the…

We were told it would take 4hrs on the phone but when we arrived it was only 2 hrs so that was good. Staff were very helpful. No issues with the windscreen.

2025年9月25日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're happy to hear that the service was completed faster than expected and that our staff was helpful. We appreciate your positive feedback about the windscreen. Thank you!

5つ星のうち4の評価

Less varieties of glass stocked than others.

Unfortunately, unlike previous car glass companies I have used, they did not have the glass I required in stock. This did cause me issues as I needed to get from London to Grimsby before they could stock the window.
Having made it back to Grimsby, things improved. The glass was obtained prior to my return and the technicians arrived for a morning appointment as requested. The replacement glass was replaced without issue and the remaining broken glass was vacuum cleaned away very efficiently and within about 30 minutes.
The technicians were friendly and patient enough to give me time to inspect the work before completion.
Overall satisfactory with just the one issue.

2025年9月29日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate your feedback. We're glad the replacement and cleanup met your expectations, and that our technicians were helpful. We regret not having the glass in stock initially, causing inconvenience for your trip. We'll use this to improve our inventory management.

5つ星のうち4の評価

Good service

Good service. Good workmanship. Would have been 5 stars, but I couldn’t get through to the branch by phone.

2025年9月25日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're glad you appreciated our service and workmanship! We apologize for the phone issue and will work to improve our accessibility. Thanks for the feedback.

5つ星のうち5の評価

Friendly

Friendly, helpful. Dropped the car off in the morning before it was due and they kept in contact with me when it finished. Meant I didn’t have to waste a day waiting about. They didn’t take long anyway.

2025年9月29日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We're happy to hear that you found our team friendly and helpful. We appreciate your positive feedback regarding our communication and the efficient service you received. Thank you!

5つ星のうち5の評価

Excellent service fast response and very good quality work

I had chip damage to my windscreen, I contacted National windscreens, via my insurance, on the Wednesday and an appointment was made for the Friday. I was kept informed of the progress of the fitter via text on the day and the fitter telephoned about 30 minutes before arrival to say he was on the way. The fitter was polite and efficient and completed the job within 10 minutes. Cleaned up afterwards. Very impressed with the service I received, would recommend.

2025年9月26日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate you sharing your experience. It's great to hear that an appointment was quickly arranged and that you were kept informed of the progress. We're glad the fitter was polite and efficient, completing the job quickly and cleaning up afterwards.

5つ星のうち5の評価

Efficient, fast and friendly.

Great service, much quicker than we expected and very friendly staff.

2025年9月19日
National Windscreens - Scunthorpe ロゴ

National Windscreens - Scunthorpe からの回答

We appreciate your positive feedback! We're so happy you received great service that was much quicker than expected with very friendly staff.

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