I had a second windscreen fiited today at slough after a disastrous 1st one was put in.as soon as I drove away I knew id had a good job done.the acoustics where so much better.id like to personally th... もっと見る
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The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... もっと見る
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Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... もっと見る
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... もっと見る
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企業情報
National Windscreens - Slough について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, 英国
- 01753-415-216
4.2
ほぼ満足
961件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Replacement wind screen
Did a brilliant job.they had a very comfortable rest area for customers with coffee making facilities.Xx
2026年1月8日
National Windscreens - Slough からの回答
We're happy to hear that you were satisfied with the service you received and that you found our customer rest area comfortable and convenient. We appreciate your feedback.
Ford Ranger Wild Track
ford ranger windscreen done in literally 2 hours
fantastic service Slough Branch extremely helpful and Professional staff
2026年1月9日
National Windscreens - Slough からの回答
We're happy to hear that you had a fantastic service experience at the Slough branch! We appreciate your positive feedback regarding our team's helpfulness and professionalism and the quick completion of the job.
Windscreen professionally replaced.
The windscreen was replaced at the Slough centre and was done within the time specified. Very pleased with the service I received.
There is a comfortable waiting area with a drinks machine.
2025年11月17日
National Windscreens - Slough からの回答
We're happy to hear that the windscreen replacement at the Slough centre met your expectations and was completed promptly. We're also glad you found the waiting area comfortable. Thank you for your positive feedback!
On time
On time
Good experience with the team, calm and healthy communication
Excellent and satisfying the job
2026年1月7日
National Windscreens - Slough からの回答
We're happy to hear that you had a good experience with our team and that you were satisfied with the work. We appreciate your positive feedback!
Not satisfactory service
The replacement windscreen which was provided was not the exact manufacturer quality windscreen. This is the second occasion I have encountered the same issue having to have the windscreen replaced some 7months previously.
2025年12月31日
National Windscreens - Slough からの回答
We appreciate you bringing this to our attention. We're sorry to hear that the replacement windshield wasn't up to your expectations and that you've had similar issues before. We'll look into this to ensure better quality control.
National Windscreens - Slough からの回答
We're happy to hear that the work was completed quickly and to your satisfaction. Thank you for your positive feedback; we appreciate it!
Very helpful and informative staff who…
Very helpful and informative staff who knew exactly what would happen.
2026年1月2日
National Windscreens - Slough からの回答
We appreciate your feedback and are happy to hear our staff was helpful, informative, and knew exactly what to expect during your experience.
Rees is honest technician
Rees is honest technician. He is a professional individual. Hence why I am giving him maximum rating. My previous experience was not good with national windscreen but this time I felt lucky that above named engineer changed windscreen on my vehicle. Thank you Rees
2026年1月1日
National Windscreens - Slough からの回答
We're happy to hear that you had a positive experience this time. We appreciate you acknowledging the technician's professionalism and honesty. Thank you for your high rating and valuable feedback.
Receptionist was great humble great…
Receptionist was great humble great customer service and it was done in good time happy with everything.
2025年12月24日
National Windscreens - Slough からの回答
We appreciate your positive feedback! We're happy to hear that you received great customer service and that everything was completed in good time.
Got an appointment quickly & was done…
Got an appointment quickly & was done in the specified time
2025年12月19日
National Windscreens - Slough からの回答
We appreciate you sharing! We're so happy you got an appointment quickly and that it was completed in the specified time.
The staff was very polite and looked…
The staff was very polite and looked after me while I waited for my car to be repaired
2025年12月19日
National Windscreens - Slough からの回答
We appreciate you taking the time to leave us such positive feedback. We're happy to hear that our staff was polite and looked after you.
Good job done
Good job done, only car was covered in glass had to drive to car wash and cut my hands to get it vacuumed would have been nice to had done before driving it
2025年12月11日
National Windscreens - Slough からの回答
We're glad the job was good. We apologize for the glass and the inconvenience of having to clean it yourself. We'll address this to ensure better preparation in the future.
National Windscreens at Slough branch
National Windscreens at Slough branch, last week were fast and efficient, friendly and professional .. would recommend, thanks !
2025年12月12日
自発的なレビュー
National Windscreens - Slough からの回答
We're happy to hear that you found our team fast, efficient, friendly, and professional. We appreciate your recommendation and thank you for your positive feedback!
National Windscreens - Slough からの回答
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very good customer service
2025年12月11日
National Windscreens - Slough からの回答
We appreciate you taking the time to share your experience. We're happy to hear that you received very good customer service. Thank you!
Great service
Very good service as i was able to drop my car and pick it up on the same day. They did a great job on my car windscreen.
2025年12月5日
National Windscreens - Slough からの回答
We appreciate your positive feedback! We're happy to hear that you were able to drop off your car and pick it up on the same day. We're glad we did a great job.
Fantastic customer service from start…
Fantastic customer service from start to finish! I had the windshield on my Tesla Model 3 replaced in under 3 hours, which was incredibly efficient given the calibration usually required. The team was professional, communicated well, and got me back on the road much faster than expected. Highly recommended.
2025年12月9日
National Windscreens - Slough からの回答
We appreciate you sharing your fantastic experience! We're happy to hear that our team provided professional and efficient service, getting you back on the road quickly with your Tesla Model 3.
Fast n efficient.
Very fast n efficient. The wrong windscreen was ordered for my car by national windscreens. Fortunately it was an upgraded screen and it was fitted with no added cost. Would have been 5* but some excess glass was left all over my dashboard for me to hoover up.
2025年12月4日
National Windscreens - Slough からの回答
We're glad the upgraded windscreen was fitted without extra cost. We appreciate your feedback and are sorry about the glass left on your dashboard. We will address this to ensure a better experience in the future. Thank you.
The glass engineer did a great job and…
The glass engineer did a great job and was a great professional. A true professional and exemplary skill in the rain
2025年12月2日
National Windscreens - Slough からの回答
We appreciate you sharing your feedback! We're happy to hear that the engineer was professional and skilled while completing the job. Thank you!
Long wait
I was told to come to the garage at 12pm. I was just just before that, and was told it will take 2-3h or maybe 4h. I went for a lunch and I came back to see a progress at around 1.30pm, the van wasn't started yet. They started after 2pm and it was handed to me after 4.40pm. Also I think the windscreen quality is not the best, it is catching dust and any small particles when driving. Didn't have that issue before with original one.
2025年12月2日
National Windscreens - Slough からの回答
We appreciate your feedback and regret that the service took longer than expected. We're also sorry to hear about the windscreen. We'll review our processes to improve our service times and windscreen quality. Thank you for bringing this to our attention.
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