Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and g... もっと見る
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I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship... もっと見る
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The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
企業が回答しました
企業情報
National Windscreens - Swansea について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, 英国
- 01656 260 015
4.8
優良
151件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Swansea からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitter was very personable.
The fitter was thorough and very personable, however I had to postpone something I had planned as the original appointment was changed to the following day, so there was little point in making the original one if the windscreen wasn't in stock.
2026年4月14日
National Windscreens - Swansea からの回答
We appreciate your feedback and are glad the fitter was thorough and personable. We regret the appointment change disrupted your plans due to the windscreen not being in stock. We'll review our scheduling to avoid this.
National Windscreens - Swansea からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Polite and very knowledgeable fitter
2026年4月16日
National Windscreens - Swansea からの回答
We appreciate you sharing that our fitter was polite and knowledgeable! We are so happy you were pleased with them.
Great service completed efficiently…
Great service completed efficiently friendly staff nice surroundings to wait for work to be done
2026年4月11日
National Windscreens - Swansea からの回答
We appreciate your positive feedback! We're so happy to learn that you received great and efficient service from our friendly staff in a nice environment.
National Windscreens - Swansea からの回答
We appreciate you sharing your positive experience with our fitter. We are so happy you were pleased with the service.
National Windscreens - Swansea からの回答
We appreciate you sharing that our service was excellent and our communication was brilliant! We are so happy you were pleased with our work.
National Windscreens
The friendliness and expertise of the staff. Really felt looked after. Highly Recommend!
2026年4月16日
National Windscreens - Swansea からの回答
We appreciate your positive feedback! We are so happy to learn that you felt looked after by our friendly and expert staff. We're glad you recommend us!
National Windscreens - Swansea からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
very happy with the service provided
drooped of the van ,gentleman said they'd give me a text when ready in a couple of hours, the van was all done in the timescale .very happy with the service provided
2026年4月4日
National Windscreens - Swansea からの回答
We're happy to hear that the service met your expectations and that the van was ready within the promised timeframe. Thank you for your positive feedback; we appreciate it!
Worth the wait
Bad start with original replacement damaged o transit, but when second appointment made service was on time and efficient. Excellent job
2026年4月6日
National Windscreens - Swansea からの回答
We regret the initial damage but are glad the second service met your expectations. We appreciate your feedback and are happy to hear about your excellent experience. Thank you!
National Windscreens - Swansea からの回答
We appreciate you sharing that you were well looked after! We are so happy you had a positive experience with us.
Very easy experience from start to…
Very easy experience from start to finish. Appointment booked and the technician was ready and waiting at the appointed time. He was also very helpful when asked for suggestions for a place to get a coffee.
The job was executed perfectly with no problems. The car was clean and tidy after the new screen was fitted. Really recommend this company
2026年3月27日
National Windscreens - Swansea からの回答
We appreciate you sharing your feedback. We're happy to hear that the entire process was easy, the technician was ready at your appointment time, and that they were helpful. It's great to know the job was executed perfectly and your car was left clean. Thank you!
What lovely guy
The guy that come did my windscreen was lovely.
He rang couple times to let me know where he was and how l9ng he would be
Fantastic customer service from him x
2026年3月30日
National Windscreens - Swansea からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you had such a positive experience with the technician and that you were pleased with the customer service.
Excellent & friendly service
Excellent and very friendly service from the team. Only request to head office is that there should be a centre in South West Wales so that people don't have to drive all the way to Swansea to fix a windscreen.
2026年3月25日
National Windscreens - Swansea からの回答
We're happy to hear that you found our team's service excellent and friendly. Thank you for your suggestion regarding a center in South West Wales. We appreciate your feedback.
National Windscreens - Swansea からの回答
We appreciate you sharing that we provided friendly, helpful service with excellent punctuality and quality work! We are so happy you were pleased.
National Windscreens - Swansea からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job quick and really friendly
Great job quick and really friendly. Couldn't have asked for more
2026年3月22日
National Windscreens - Swansea からの回答
We appreciate your positive feedback! We are so happy to learn that our service was quick, friendly, and a great job.
National Windscreens - Swansea からの回答
We appreciate your positive feedback! We are so happy to learn that the fitter was experienced and completed the job quickly and well.
Great service- they go the extra mile.
2026年3月14日
National Windscreens - Swansea からの回答
We are so glad you had a wonderful experience with us! We appreciate you taking the time to leave us this great feedback.
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