Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... もっと見る
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... もっと見る
企業が回答しました
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... もっと見る
企業が回答しました
企業情報
National Windscreens - Telford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Stafford Park 15, TF3 3BB, Telford, England, 英国
- 01952-350-057
4.5
優良
422件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast and efficient
2025年11月25日
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Telford からの回答
We're glad you found our service punctual and helpful. Thank you for your positive feedback!
New Windscreen on Fpace
Firstly, the team fitted the new windscreen perfectly, no issues whatsoever. The booking service was simple and effective and the team friendly and courteous. Excellent.
2025年11月20日
National Windscreens - Telford からの回答
We're happy to hear that the windscreen fitting met your expectations! It's great to know that our booking service was simple and effective, and that our team was friendly and courteous. Thank you for your excellent feedback!
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Telford からの回答
Thank you for your positive feedback!
Very easy to organise an appointment
Very easy to organise an appointment. Came quickly & just got on with the job. Very easy to track too
2025年11月6日
National Windscreens - Telford からの回答
We appreciate you taking the time to leave us a review! We're happy to hear that it was very easy to organize an appointment and track it.
Great customer service
Great customer service. Friendly and competent. Couldn’t ask for more.
2025年11月6日
National Windscreens - Telford からの回答
We appreciate your positive feedback! We're happy to hear you received great customer service and found our staff friendly and competent.
Timely appointment and attendance
Timely appointment and attendance, kept informed of arrival time, helpful information excellent service
2025年11月6日
National Windscreens - Telford からの回答
We appreciate your positive feedback! We are so glad to hear that you were informed of the arrival time and that you found the information helpful, with excellent service.
Great experience and outstanding customer service
I had a great experience with National Windscreens. The technician was professional, polite, and very helpful. After completing the job, they even offered to bring my car keys to my home, which made it much easier for me to collect the car later since I work late hours. Everything was handled smoothly and with excellent communication. Highly recommend their service!
2025年11月5日
National Windscreens - Telford からの回答
We appreciate you sharing your experience. We're happy to hear that the technician was professional, polite, and helpful. It's great to know that they went above and beyond to bring your car keys to your home and that everything was handled smoothly with excellent communication. Thank you for the recommendation!
National Windscreens - Telford からの回答
We're happy to hear that our engineer was quick and polite and left everything clean. Thank you for your positive feedback; we appreciate it.
Stafford Park , The place to go for top service ..
The Stafford Park . Telford. The service was first class .They kept informed with everything they were doing, They had a cancellation and brought my job forward a day .on my drive no mess . Michael and a young lady . An extra rubber part was ripped so needed a new one to make a perfect finish wow I got that fitted the very next day . T ,,hank team. 👍...
2025年10月2日
National Windscreens - Telford からの回答
We appreciate you sharing your positive experience at Telford. We're happy to hear that you received first-class service and were kept informed throughout the process. We're glad the team could accommodate your job and ensure a perfect finish with the replacement part. Thank you!
National Windscreens - Telford からの回答
We're happy to hear that you had such a positive experience with our fitter. Thank you for your kind words and for sharing your feedback!
Dreadfully location
The service, punctuality, promptness and friendliness were all good.
The location and customer facilities are dreadful.
2025年9月16日
National Windscreens - Telford からの回答
We appreciate your feedback on our service and staff. We're sorry the location and facilities did not meet your expectations. We will consider your comments.
Prompt repair and communication with office brilliant
Prompt repair and communication with office brilliant
2025年9月15日
National Windscreens - Telford からの回答
We're happy to hear that you had a positive experience with our prompt repair service. Thank you for your kind words about our office communication!
Do not use if you have a window screen…
Do not use if you have a window screen that need calibrated, if they do it wrong they are not helpful or interested in sorting it out. They told me my car had a fault on it before they changed the window screen, it did not, as in all was working before they changed screen.
2025年9月16日
自発的なレビュー
National Windscreens - Telford からの回答
We regret that the recalibration was not successful and that you feel we were unhelpful. We appreciate your feedback and will review our procedures.
Avoid use another company
Very poor service had to replace window screen 3 times as unable to calibrate camera untill they finally fitted genuine fiat windscreen
Then still had to take to main dealer for calibration as they don't have the software to do it & this is only on a fiat 500
Customer service is very poor from the Telford branch
2025年9月11日
自発的なレビュー
National Windscreens - Telford からの回答
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the service and the windscreen replacements. We'll review your feedback regarding the calibration and customer service at the Telford branch to see where improvements can be made. Thank you.
National Windscreens - Telford からの回答
We appreciate you letting us know that our staff was very helpful! We are so happy you had such a positive experience with our team.
Everything was made to feel easy and…
Everything was made to feel easy and straightforward. Nice reminders, confident that all will be assembled before time.
THANKS!
2025年9月10日
National Windscreens - Telford からの回答
We're happy to hear that everything felt easy and straightforward for you. We appreciate your kind words and are thankful for your feedback!
2nd time I have used this firm
2nd time I have used this firm in 4 years. Efficient and helpful staff. Good booking, reporting and update system.
2025年9月2日
National Windscreens - Telford からの回答
We're happy to hear that you find our staff efficient and helpful. We appreciate your positive feedback regarding our booking, reporting, and update system. Thank you!
Reception trying to book in no…
Reception trying to book in no urgency.My windscreen was cracked and I was about to go on holiday, but no emergency from the receptionist apart that is the date and we can't alter it.
"YOU COULD ALWAYS HIRE A CAR "
CUSTOMER SERVICES LACKING
2025年8月26日
National Windscreens - Telford からの回答
We appreciate you taking the time to share your experience. We're sorry to hear about the lack of urgency you encountered with your cracked windscreen and holiday plans. We'll review this internally to improve our customer service.
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