Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... もっと見る
企業が回答しました
Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... もっと見る
企業が回答しました
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... もっと見る
企業が回答しました
企業情報
National Windscreens - Telford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Stafford Park 15, TF3 3BB, Telford, England, 英国
- 01952-350-057
4.5
優良
422件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and Efficient....
Appointment on time. Old screen removed, new fitted within 2 hours. Nice people, friendly, efficient. Unit on industrial estate, Gregg's within a 5 mins walk.
2025年8月20日
National Windscreens - Telford からの回答
We're happy to hear that your appointment was on time and the service was efficient. We appreciate your positive feedback regarding our team's friendliness and the convenient location. Thank you!
Made very easy
2025年8月20日
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Telford からの回答
We appreciate you sharing! We are so happy to hear that you received very efficient and professional service.
It took some time from first contact…
It took some time from first contact before the repair could be better carried out.
2025年8月18日
National Windscreens - Telford からの回答
We appreciate your feedback and regret the delay you experienced before the repair was completed. We'll review our process to improve.
Good communication during the process…
Good communication during the process and excellent service from Technician
2025年8月6日
National Windscreens - Telford からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The actual fitting of the windscreen…
The actual fitting of the windscreen was great . However trying to contact the branch or to actually speak to the office team was impossible.
2025年8月6日
National Windscreens - Telford からの回答
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Very professional and polite staff…
Very professional and polite staff keeping me updated re replacement and calibration timing!
2025年8月5日
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
good service
2025年8月7日
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
fast contact
fast contact, customer kept updated on progress of replacement arrangements.
Nice technicians on site on time and tidy.
2025年7月30日
National Windscreens - Telford からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced fast contact and were kept updated on the replacement arrangements and that the technicians were nice, on time, and tidy.
The guy was very helpful and fixed my…
The guy was very helpful and fixed my windscreen and was explaining a few things
2025年7月25日
National Windscreens - Telford からの回答
We're happy to hear that our team member was helpful and clearly explained the repair process while fixing your windscreen. Thank you for your positive feedback!
Excellent Service
Referred through insurance for replacement, was contacted by my local branch as promised to confirm spec and be given a time slot, Reminder messaged on the day before. Could see great care taken with fitting. Very pleased.
2025年7月9日
National Windscreens - Telford からの回答
We're happy to hear that our local branch promptly contacted you and confirmed the specifications. We're also glad the reminder message was helpful and that you observed great care during the fitting process. Thank you for your positive feedback; we appreciate it.
Efficieny of process and staff.
Efficieny of process and staff.
Punctual, expected my arrival and conducted the signing process in a timely and profesional manner.
2025年7月18日
National Windscreens - Telford からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced efficiency with our staff and process and that the signing was punctual and professional.
National Windscreens - Telford からの回答
We are happy to hear that our clear communication and efficient service met your expectations. Thank you for your positive feedback!
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Easy to arrange online.
Very efficient car left nice and tidy.
Only negative is premises were hard to find. Only a small sign outside not easily viewed with parked vehicles outside.
2025年7月10日
National Windscreens - Telford からの回答
We're happy to hear that arranging your rental online was easy and that you found the car clean and efficient. We appreciate your feedback regarding the visibility of our premises and will review our signage.
Repair was carried out and the crack…
Repair was carried out and the crack now looks worse than when they started!!
2025年7月15日
National Windscreens - Telford からの回答
We regret that the repair did not meet expectations and made the crack look worse. We will investigate this issue to ensure better outcomes.
National Windscreens - Telford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient & Professional
Good communication so I was prepared for his arrival.
Explained what he would do after inspecting my windscreen & what could happen.
Quick to carry out the work.
Very respectful & friendly.
2025年7月10日
National Windscreens - Telford からの回答
We're happy to hear that you felt prepared and informed. It's great to know the work was completed quickly and that you found our service respectful and friendly. Thank you for your positive feedback!
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