Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always great service. Thetford branch Welcoming on arrival and text message when job is done
企業が回答しました
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
企業が回答しました
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... もっと見る
企業が回答しました
企業情報
National Windscreens - Thetford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, 英国
- 01842-250-017
4.6
優良
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Part missing from windscreen and was…
Part missing from windscreen and was told it had been ordered and would be contacted to have it fitted. Never received a call so chased after a week and spoke to local distribution centre who said they would order. They ordered wrong part didn’t find out until came to change. Now awaiting new part and been told purchasing department have to order it but no idea how long this will take therefore still waiting!
2024年8月24日
National Windscreens - Thetford からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
2024年8月28日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient and fast service
Very efficient and fast service. The guys were friendly and not intimidating like many garage situations. Excellent service
2024年8月24日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The guys were very friendly, quick and professional and we were made to feel comfortable whilst waiting.
2024年8月9日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was extremely helpful and…
Russell was extremely helpful and knowledgeable - most importantly he was bang on with his timings and left no mess
2024年8月22日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
2024年8月21日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent swift windscreen chip repair…
Excellent swift windscreen chip repair on my Mercedes today in Suffolk UK by James at National Windscreens-TERRIFIC thanks!
2024年8月23日
自発的なレビュー
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job
Booked in within a couple of days, and completed in just over an hour. Very nice guy called Russell, friendly, polite, and did a great job.
2024年8月12日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Russell was really quick and helpful
Russell was really quick and helpful! Screen was fixed perfectly
2024年8月16日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
Good staff. The booking staff were efficient and the fitting technician was fast and efficient,
2024年8月9日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A good job done
A good job done . No concerns about the work completed. Staff also took the time to explain what having my windscreen calibrated actually entailed.
2024年8月10日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Replacement window in under an hour... Top guy no complaints whatsoever
2024年8月8日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good recovery from Seat-created issue
Due to Seat producing the same model with different specs (shortage of components) the wrong screen was supplied to Thetford branch but the man on site recognised the problem straightaway and organised an 'at home' fix which was completed very efficiently by two younger screen fitters.
2024年8月7日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was kept informed about my appointment…
Was kept informed about my appointment and was happy how quick and efficient the job was done
2024年7月28日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen is good
Windscreen is good. But since the removal and fitting having such a noise from a fan from the vents as though something has been dropped in there or missing from the refit
2024年7月26日
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Thetford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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