Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... もっと見る
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Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... もっと見る
企業が回答しました
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
企業が回答しました
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... もっと見る
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企業情報
National Windscreens - Yeovil について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, 英国
- 01935-250-236
4.8
優良
368件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Impressed with Yeovil branch
Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people. Windscreen seems to be doing the job! Only gripe is that the costs weren’t clear and it was quite a bit more than I expected ie the part I had to pay that wasn’t covered by insurance.
2026年10月10日
National Windscreens - Yeovil からの回答
We are delighted to hear that you enjoyed the friendly service, comfortable waiting area, and hospitality from our team, and that your new windscreen is working great. Thank you for your feedback regarding the pricing transparency; we apologize for the surprise regarding the insurance excess cost and will work on making our financial information clearer for our customers in the future.
Fantastic technician
Fantastic technician in terms of expertise, friendliness and professionalism. Great communication, on time and went above and beyond in service.
2026年9月19日
National Windscreens - Yeovil からの回答
We're so pleased to hear that our technician provided such a fantastic experience! It's wonderful to know they demonstrated expertise, friendliness, and professionalism, and went above and beyond in service.
Whole experience was easy fitter was…
Whole experience was easy fitter was helpful and finished on time
2026年9月9日
National Windscreens - Yeovil からの回答
We're so pleased to hear that your experience was easy and that our fitter was helpful and finished on time. Thank you for your wonderful feedback!
Staff being accommodating to enable me…
Staff being accommodating to enable me to take only available slot before my MOT was due
Information re wipers and initial care of new windscreen given when collecting car.
Pleasant young man who answered all my questions williny
2026年8月26日
National Windscreens - Yeovil からの回答
We're delighted to hear our staff were accommodating and that we could fit you in before your MOT. It's great that you received helpful information about your new windscreen and that our team member answered all your questions. Thank you for your positive feedback!
This guy went above and beyond
This guy went above and beyond! I hope he knows what a difference he makes! Thank you !
2026年8月17日
National Windscreens - Yeovil からの回答
We are so happy to hear about your positive experience and that our team member made such a difference! Thank you for sharing your kind words with us.
National Windscreens - Yeovil からの回答
We're so pleased to hear that you've experienced regular updates and efficient, friendly service from us. Thank you for your positive feedback!
National Windscreens - Yeovil からの回答
We are so pleased to hear that you experienced such great, quick, and excellent service on the day. We truly appreciate your positive feedback!
National Windscreens - Yeovil からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service. It says online it will take 4 hours but it only took an hour and a half. Very nice gentleman fixing the car.
Not the easiest of places to find as it’s in an industrial estate which is like a maze.
2026年8月13日
National Windscreens - Yeovil からの回答
We're so pleased to hear the service was efficient and completed much faster than expected, and that you found our technician very nice. We appreciate your feedback regarding the location and will consider how to improve directions.
National Windscreens - Yeovil からの回答
We're so pleased to hear that you experienced such quick and very helpful service. We truly appreciate your positive feedback!
Very good job and quick 🙏🙏🙏
2026年8月4日
National Windscreens - Yeovil からの回答
We are so pleased to hear that you found our work to be very good and quick. We truly appreciate your positive feedback!
I had my T-roc windscreen replaced a…
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it was carried out quickly and efficiently.
The only slight let down for me was that I noticed a feint scratch all the way across the glass, but this was about 6 days after I'd had it replaced as I hadn't really used the car after driving home.
2026年7月31日
National Windscreens - Yeovil からの回答
We're pleased to hear that the correspondence was great and the replacement was carried out quickly and efficiently. We're sorry to learn about the faint scratch you noticed on the glass and appreciate you bringing it to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
After 2 complaints I got no where as…
After 2 complaints I got no where as they stick to a script so you the customer loose no matter how honest you are and their fitter don't acknowledge conversations he had with you saying everything is working perfectly after fitting a new screen. I say this to anyone thinking of using Yeovil branch DON'T. I also noticed when I came to clean my car I had light scratches on my body work which luckily polished out. They in the end passed my complaint on to my insurance and they were no better as these businesses stick together so the consumer always looses so when I renew my insurance it'll be with a new provider even if it costs me slightly more.
2026年7月15日
自発的なレビュー
National Windscreens - Yeovil からの回答
We are truly sorry to hear about your negative experience, particularly the issues with the fitter's communication and the scratches on your bodywork. We understand your frustration with the complaint process and the subsequent interaction with your insurance.
National Windscreens - Yeovil からの回答
We appreciate your feedback and are glad to hear everything is good so far. We hope it continues to meet your expectations!
Great customer service & helpful staff
Great customer service & helpful staff. No issues with the booking process and good communication before and after carrying out the windscreen replacement. They completed the work ahead of my allocated time slot so I was able to collect the van earlier than planned. Would highly recommend (and they are much cheaper than autoglass)
2026年7月28日
自発的なレビュー
National Windscreens - Yeovil からの回答
We're delighted to hear about your positive experience with our customer service and helpful staff. It's great that the booking process was smooth and communication was good. We're especially pleased we could complete the work ahead of schedule, allowing for an earlier collection. Thank you for your high recommendation!
National Windscreens - Yeovil からの回答
We're so pleased to hear that the work to replace your windscreen was efficient and of high quality. Thank you for your kind feedback!
Excellent service
Excellent service. Very helpful and polite. The staff were friendly and accommodating.
A very professional operation.
2026年7月16日
National Windscreens - Yeovil からの回答
We're so pleased to hear you received excellent service and found our staff very helpful, polite, friendly, and accommodating. It's wonderful to know you view our operation as very professional.
National Windscreens - Yeovil からの回答
We're so pleased you experienced professional, prompt, and friendly service at our Yeovil, Somerset location. Thank you for your kind feedback!
Staff were very helpful and work was…
Staff were very helpful and work was completed in time.
2026年7月2日
National Windscreens - Yeovil からの回答
We're so pleased to hear that our staff was very helpful and that the work was completed in a timely manner. Thank you for your kind feedback!
Very happyVery happy with the service turned up…
Very happy with the service turned up on time completed the job without any hassles.
2026年6月30日
National Windscreens - Yeovil からの回答
We're so pleased you were happy with our service and that we completed the job on time and without any hassles. Thank you for your feedback!
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