Nationwide Claims Service レビュー 

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2020年9月14日

Hi Les. I will pass on your thanks to Paula. She does a great job and many people ask specifically to speak to her! Seems like you appreciate her as much as I do. Kind regards - Maurice

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2020年9月14日

Thanks Stuart for leaving a review on our services. It means a lot to us knowing that you are happy with what we do. All the very best - Maurice

Nationwide Claims Service からの回答

2020年8月17日

Thanks Joanne. We love being able to send money to folks almost as much as you like receiving it. We will monitor for any new money being added under your name and let you know about it before it gets absorbed into the government consolidated revenue.
All the very best - Maurice

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2020年8月17日

Thanks Ryan. We are really glad we were able to help you get your money back for you - Maurice

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2020年8月17日

Hi Thomas
Thanks for the positive feedback and 5 star rating. I have passed on your thanks to Paula and she was very pleased. She is excellent and I am lucky to have her working for me - Maurice

Nationwide Claims Service からの回答

2020年7月30日

Thanks Dennis for your feedback and that you were happy with the handling of the claim. I am also glad you did your research on NCS and concluded that we can be trusted to do the right thing. All the very best - Maurice

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2020年7月30日

Hi Devin
After receiving the star rating and comments, we spoke to you about it and came to the conclusion that the negative comments and star rating relate to what happened BEFORE NCS got involved!

You advised that many years ago you filled out a form for Computershare (who manages the shares that you owned) that you had a change of address. It appears they didn't action this and then sent a cheque to you at your old address. It was not banked and the funds were eventually sent to the government as Unclaimed Money.

NCS then found you at your current address and advised you that the funds were owing to you. We recovered those funds and sent them to you which you have deposited into your bank.

I am really glad to realise that the 3 star rating and comments relate to your overall experience from many years ago, not to the experience you have had with NCS. Verbally you advised that you WOULD recommend our services.
Kind regards - Maurice

Nationwide Claims Service からの回答

2020年7月30日

Hi Kevin
I am pleased that we were able to organise the selling of your shares and that you were happy with the service we provided. Kind regards - Maurice

Nationwide Claims Service からの回答

2020年7月30日

Hi Michael
Thanks for the great review and 5 star rating. We do our utmost to make the process as easy as possible, from the way we word our introductory letter and instructions right through to the how we pay you and all the communication steps in between. All the best - Maurice

Nationwide Claims Service からの回答

2020年7月30日

Hi Ralph
With the compulsory acquisition of your shares and the subsequent paperwork that they sent to you, it would have been very easy to lose track of these funds. That is why we monitor the government unclaimed money databases so that we can send you the funds. It was a great outcome for you and we are very pleased to be able to sort it out for you - Maurice

Nationwide Claims Service からの回答

2020年7月30日

Hi Minh
I am happy that we were able to work on your behalf to sell your shares. By the way, you were a pleasure to deal with - Maurice

Nationwide Claims Service からの回答

2020年7月29日

Hi Ian
I am glad the timing was right for you. We were able to sell your shares on your behalf and for a good price. It only took a week to sell and get the funds to you. I am really glad it was a great outcome for you - Maurice

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2020年7月29日

Hi Clifford
Yours was an interesting case and I am really glad that we were able to recover the funds for you. A great outcome for you. Thanks for choosing to use NCS - Maurice

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2020年7月29日

Hi Desmond
Thank you for your review and recommendation. Your feedback will help others feel comfortable to use our services.
All the best - Maurice

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2020年7月29日

Hi Nancy,
I am glad we were able to help you sell your late husband's shares. Deceased estates are a bit more complicated however it is an area we specialise in. Luckily for us, we have some excellent staff here, one who even used to work for the Public Trustee for 35 years!
I am glad you have been able to benefit from this level of experience for it is highly unlikely any other similar company would have been able to achieve a similar result
Kind regards
Maurice

Nationwide Claims Service からの回答

2020年7月29日

Hi Rachel
We work hard to ensure that every one of our clients is going to be as happy as you are. I know it sounds a bit corny but we actually ask ourselves "what would the client want?" By encouraging clients to provide feedback on us, it has changed they way we think. It has helped us to become VERY client experience focused.
I am glad you have been able to benefit from this - Maurice

Nationwide Claims Service からの回答

2020年7月29日

Hi Lisa
I am really pleased that you allowed us to recover your funds. Unfortunately many people do not do their research and assume it is a scam. Or they choose another agent who doesn't have the same reputation or have been around as long as we have. That is why we love how TrustPilot allows everyone to leave feedback on how we operate. Thanks for adding to the body of feedback so that others can make wise choices - Maurice

Nationwide Claims Service からの回答

2020年7月29日

Hi Ian
Your case had a few hiccups but together we got there in the end. I have passed on your comments to Paula and she has fond memories of you. Thank you for taking the time to provide the feedback. It is absolutely appreciated - Maurice

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2020年7月29日

Thanks Adrian for such a glowing endorsement! As the business owner, I am really pleased that your experience has been so positive. I agree with you about Paula, she is an absolute professional and I am very lucky to have her working with us.
Kind regards
Maurice

Nationwide Claims Service からの回答

2020年6月29日

Hi Cheryl.
Thank you for providing some thoughts on your experience. I agree with you that of the many companies that do the same as what we do, it is really important to know that your personal information is in safe hands. While we may not be the cheapest (you can always find someone who is willing to work for less), the last thing you want is to take risks with your personal ID documents. That is why the service that TrustPilot offers is so good for you, where you can verify through other's experiences just who to trust.
All the very best - Maurice