Nationwide Claims Service レビュー 

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2020年11月30日

Hi Fiona
We intentionally treat our clients how we would want to be treated. It seems so obvious I am not sure why other companies just don't get it. Our staff are all mature and well grounded who are genuinely nice people. And as we invite every one of our customers to leave feedback, it is vitally important that everyone has a positive experience - Maurice

Nationwide Claims Service からの回答

2020年11月30日

Thankyou Helen. Communication is absolutely important and certainly something that is not seen often enough. Have a great day - Maurice

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2020年11月3日

Hi Carol
I am so pleased that we were able to make this claim as easy as possible for you. We constantly review our letters and instructions to make sure they are accurate and easy to understand as possible. So I am glad to hear that you found it easy. It was our pleasure to be able to help you through this process - Maurice

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2020年11月3日

Hi Nhu
Thanks for the wonderful words. It is easy for us to say that Trust is the core to everything we do but it means a lot to us to hear that it is recognised by our clients! I have passed your thoughts on to our office staff - Maurice

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2020年11月3日

Hi Cat
I am so glad you were very happy with our work. All credit to our front line staff Paula and Jim who are very focused on providing the best service we possibly can - Maurice

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2020年11月3日

Hi Patricia
It was a pleasure working with you, successfully recovering the money for you.
I am very lucky to have the staff I have, with the exceptional skills they have. We each genuinely love our work and I think it shows by how we interact with our clients.
All the very best - Maurice

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2020年11月3日

Hi Peter
Thanks for taking the time to provide your feedback. I am really pleased your were happy with the service we provided. We are one of the most experienced agents in Australia and as you can see by the feedback rating of 4.8, we are also the most trusted. As you said, you get what you pay for, particularly in this situation.
Kind regards - Maurice

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2020年11月3日

Thanks Huddo for your 5 star review and great feedback.
I have read your thoughts out to the staff here in the office and they were very pleased.
Many thanks - Maurice

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2020年10月20日

Thank you Jason for providing such a great rating and feedback. It is encouraging to see that our customers are happy with the work that we do - Kind regards Maurice

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2020年10月20日

Hi Barry
Thank you for taking the time to provide feedback on your experience working with NCS. I agree that the staff are excellent at what they do and I am lucky to have them work for me. Kind regards Maurice

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2020年10月20日

Hi Elizabeth.
I really appreciate the score and feedback that you provided.
Your case was a bit more difficult than usual given it involved other parties and a deceased estate. The government requirements in situations like yours are a bit more onerous then the typical claim but I am really pleased that the claim was successful for you. All the very best - Maurice

Nationwide Claims Service からの回答

2020年10月20日

Hi Alexander
I am glad that the process and the outcome worked out so well for you. For us it is not just about the claim being successful but that the journey for you is as pleasant and seamless as possible. Kind regards - Maurice

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2020年10月20日

Hi Robert & Sylvia
It must have been very disappointing for you thinking that you had lost your investment. I am really pleased that we have been able to get some of that money back for you.
Thanks for taking the time to write up the review and giving NCS 5 stars
Kind regards - Maurice

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2020年10月20日

Thanks Joseph. That is what we aim for.
I am pleased that we exceeded your expectations.
Kind regards - Maurice

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2020年10月20日

Hi Phil
Thanks for your feedback and I agree with you 100%!

The government is very careful to make sure that the documents submitted prove that the money was yours - we wouldn't want them to give your money to someone else with the same name!

Paula is wonderful and I am very lucky to have her working for me.

Yes Australian Post frustrates us as well. It seems as though the delivery times are taking longer. Unfortunately I think that it will stay this way even after Covid.

I am glad that the outcome was successful for you and that you now have the money back.

Kind regards - Maurice

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2020年10月20日

Hi Debrah. Thanks for taking the time to provide some thoughts on your experience. It is really important to us that you have had a positive experience and that we were able to resolve this issue for your family.
All the very best - Maurice

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2020年10月21日

Kia Ora Allan
Appreciate your thoughts and star rating.
I am pleased that we could sell your shares for you and get the funds to you so quickly.
Kind regards - Maurice

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2020年9月21日

Hi May.
It has been our absolute pleasure in working with you. Thanks for trusting NCS to work with you and we are glad the funds got to you ok.
Kind regards - Maurice

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2020年9月15日

Hi Heather
Thanks so much for providing a review of our services.
We are specialists in this area and have sold shares for a number of years. I am glad you have been able to benefit from our experience.
All the very best - Maurice

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2020年9月14日

Hi.
Thank you for the fantastic feedback and trusting NCS in recovering these funds for you. We work hard to make sure that our customers have all the support they need and know what is going on.
Kind regards - Maurice