NaturaMarket.ca レビュー 

Very quick and easy! great selection of products as well. love that they're in Canada as well!

I like buying niche unique grocery’s here. They have lots of unique things you see online. This is a great place for gift giving! Shipping within Canada is so fast!

Super quick delivery, great selection

I’ve been ordering from Natura Market for years and have always had such a great experience. In the instances that I needed to contact customer service (damage in the box, discount code not working, shipment delay) they have always been so responsive and my issues have always been solved!
I love LOVE the products they stock and will continue to purchase from them for years to come.

I absolutely love NaturaMarket! I love how it’s a Canadian company that provides so many items, brands and products that are difficult to find in stores across Canada. They deliver right to your door in no time! By responding to my emails and questions with kindness & honesty, I have much respect and love for this wonderful company! Thank you NaturaMarket :)

I have been ordering from NaturaMarket for years and have rarely had an issue (and when I do, they are quick to resolve it and great at communicating/keeping me in the loop). They have lots of products that I can't find elsewhere (or would pay a lot more for). I 100% recommend them!

Natura Market has the best selection of low sugar and low carb food options. The customer service support team are friendly and helpful. I highly recommend!

Great service. Lots of choice for Me to friendly products which is important to me.

Natura market is my one stop shop for all my allergen friendly foods. They are always up to date with new finds and keeping things in stock.

Always great products at a great price. Delivery is always fast and service is top notch. I can’t recommend more

NaturaMarket has become my go-to! I order from them regularly and I’m always impressed by the variety of products and how fast and easy they make delivery to Western Canada. Everything arrives quickly and in great condition. Such a great online shop — I recommend them to everyone!

During shipping my order was damaged and I never received my order. It was sent back by the carrier to NaturaMarket. I emailed NaturaMarket and they assured me they would replace my order. My concerns were addressed professionally, promptly and the customer service team was very polite. NaturaMarket has excellent customer service.

Products arrived damaged, leaking, and in damaged packaging. Customer service was dismissive upon outreach and unhelpful.

I placed my order with Natura and selected next day delivery.The next day I received notification my package had been delivered to me.I checked my front door and surrounding area.There was no package.I communicated with Natura by email (the only means available) and advised I had not received my package despite the delivery notification to the contrary. I also reached out to the delivery company. The next day both Natura and the delivery company confirmed my package had been delivered to the wrong address(I had sent pictures of the delivery address as they were attached to the delivery notification I received).They said they were investigating and would try to retrieve the package. I said I want a new delivery immediately and would not accept an incorrectly delivered package now because I had no way of confirming the contents had not been tampered with. Natura did not respond.I came home today to an open box at my front door from Natura.I immediately wrote to them once again noted I would not accept an open box and asked them to have their delivery people attend to pick up the open box.I requested a refund.They have not responded

They should get 0 stars. I ordered Dec 2, says it shipped Dec 3 and never arrived by Dec 16 so I reached out to inquire as their tracking info never worked. I had ordered frozen items intending to use over the holidays. On Dec 23 they told me they would reship my order after Christmas on Dec 29 to avoid any more potential delays. It did not supposedly reship until Jan 5 then Jan 6 I get an email saying due to carrier delays they’ll ship it Jan 7. Then Jan 8 they tell me because of snow in Winnipeg they can’t ship it to me. Throughout all this all they offered for the issues was $5 store credit and only because I asked them what they could do. And they kept trying to get me to take a store credit for my full order amount instead of actually receiving my order. I kept asking for a refund to my original payment method and they finally agreed to on Jan 9 but shorted me $4.99. What a joke this has been! Their customer service is awful!

My cans of pop all arrived damaged, frozen, one was open, my coffee syrup leaked all over the bag. They said you order at your own risk in the winter and did not refund me for the damaged goods.

I have ordered from them in the past and never had any issues until now. I placed an order that had both chilled/frozen items and regular items so it shipped in two different boxes, both showing that expected delivery was December 23. The chilled order showed up on December 24, by the time I got the package and opened it not only was everything defrosted but the pickle products I purchased leaked and everything now smells like pickles. The other items didn’t deliver until December 27, and in the package one of my items was completely crushed. I reached out to their customer service and they have been nothing less than extremely unhelpful. I sent a picture of the damaged item and they proceeded to ask me to send pictures of the other items…how does sending a picture of some thing I put back in the freezer or that is covered in pickle juice prove anything? I tried to explain this to them and they replied with telling me they could offer store credit. When I replied saying I didn’t want store credit and a refund, ‘Chris’ refunds the one damaged item and completely leaves everything else unaddressed. When I advised him of this he AGAIN sends the same robotic message asking for more pictures. Completely abysmal customer service.

Eventually I did receive a refund for the chilled items that were damaged and the one other damaged item but it was painful getting there to say the least. Would avoid ordering them if you can, there are other health food retailers that are more reliable.

I recently placed an order with Natura Market that included carbonated beverages. When I opened my package, 3 out of 6 cans had exploded, leaking over the rest of my order. The remaining cans were dented and questionable.
I live in a condo with an indoor mailroom, so the package should not have been exposed to outdoor temperatures after delivery. The damage clearly occurred during transit.
When I contacted customer service, I was told this was expected due to winter temperatures and that Natura Market cannot guarantee safe delivery of carbonated beverages in winter. They cited a disclaimer on the product page about cold temperatures potentially affecting texture or appearance — and then refused any compensation.
To be clear: this was not a minor change in texture or appearance. The product exploded and was unusable. That is a fundamental failure of the product reaching the customer in sellable condition.
If Natura Market knows that freezing temperatures can cause cans to rupture, then they should either:
suspend sales of these items in winter, or
package and ship them appropriately
Instead, they sell the product and place all risk on the customer when it predictably fails. Such deplorable business practice.

Had an issue with a delivery.No way to contact anyone except via email.The delivery was left in some random spot.I have photo proof from the delivery company but this photo proof had natura market wash their hands of it and instruct me to look for this package which was left somewhere.I don't even know where.