NaturaMarket.ca レビュー 

My cans of pop all arrived damaged, frozen, one was open, my coffee syrup leaked all over the bag. They said you order at your own risk in the winter and did not refund me for the damaged goods.

I have ordered from them in the past and never had any issues until now. I placed an order that had both chilled/frozen items and regular items so it shipped in two different boxes, both showing that expected delivery was December 23. The chilled order showed up on December 24, by the time I got the package and opened it not only was everything defrosted but the pickle products I purchased leaked and everything now smells like pickles. The other items didn’t deliver until December 27, and in the package one of my items was completely crushed. I reached out to their customer service and they have been nothing less than extremely unhelpful. I sent a picture of the damaged item and they proceeded to ask me to send pictures of the other items…how does sending a picture of some thing I put back in the freezer or that is covered in pickle juice prove anything? I tried to explain this to them and they replied with telling me they could offer store credit. When I replied saying I didn’t want store credit and a refund, ‘Chris’ refunds the one damaged item and completely leaves everything else unaddressed. When I advised him of this he AGAIN sends the same robotic message asking for more pictures. Completely abysmal customer service.

Eventually I did receive a refund for the chilled items that were damaged and the one other damaged item but it was painful getting there to say the least. Would avoid ordering them if you can, there are other health food retailers that are more reliable.

I recently placed an order with Natura Market that included carbonated beverages. When I opened my package, 3 out of 6 cans had exploded, leaking over the rest of my order. The remaining cans were dented and questionable.
I live in a condo with an indoor mailroom, so the package should not have been exposed to outdoor temperatures after delivery. The damage clearly occurred during transit.
When I contacted customer service, I was told this was expected due to winter temperatures and that Natura Market cannot guarantee safe delivery of carbonated beverages in winter. They cited a disclaimer on the product page about cold temperatures potentially affecting texture or appearance — and then refused any compensation.
To be clear: this was not a minor change in texture or appearance. The product exploded and was unusable. That is a fundamental failure of the product reaching the customer in sellable condition.
If Natura Market knows that freezing temperatures can cause cans to rupture, then they should either:
suspend sales of these items in winter, or
package and ship them appropriately
Instead, they sell the product and place all risk on the customer when it predictably fails. Such deplorable business practice.

Had an issue with a delivery.No way to contact anyone except via email.The delivery was left in some random spot.I have photo proof from the delivery company but this photo proof had natura market wash their hands of it and instruct me to look for this package which was left somewhere.I don't even know where.

I highly recommend Natura Market and order from it regularly. The customer service I received from Chris was outstanding and I felt like a very valued customer.

A 50$ minimum order is smart buisness wise, but a joke, and than delivery fee on top. Minimum order should be 25$, cheers

I ordered some products from Natura Market because they offered a delivery same say option by 10PM. It is now 2PM the next day and my order still says 'Processing' and I have not received anything. I have reached out to them but have not yet received a response. When I googled it said that they do not deliver on Sundays. Why then do you have a same day delivery option on a Sunday? This is very misleading. I ordered the products because I needed them on that particular day. Now I am not so sure that I want them anymore. Very poor behavior and very misleading.

When I was dissatisfied with a product they replied very quickly and fixed the issue. I was pleased with how they handled it. I also like their quick and reliable shipping.
My only downfall is pricy products so I can’t buy as many things as I’d like because I love the selection of items.

Received my order of crackers with just 3 weeks prior to expiry date! Against their own policy! Taste was rancid and the product inedible.
Refused to refund or change.
Will not buy from them again.

Firstly and foremost I would be remiss not to give huge accolades to Natura Market for their outstanding, polite, caring and helpful customer care. Emails and/or telephone messages are responded to with immediacy and every effort is taken to assist you with any issue and/or question you may have. As well, huge thanks to those who go above and beyond to package orders incredibly secure to ensure products arrive in pristine condition. Processing and delivery times are also very fast.

Natura Market is my go-to for ALL my dairy-free, grain-free, gluten-free, sugar-free products. Their huge assortment of products for any and every diet is available at extremely competitive pricing. There are also a plethora of Canadian made products which we all know is extremely important to support. In addition, Canadian products are beautifully made and very health conscious.

I make at least 3-4 orders per month for G. Hughes (sugar and gluten free) outstanding sauces, Konjac Rice, Quest Chocolate Peanut Butter Cups, ZoRaw Chocolate (52 gram bar with a miniscule 3 net carbs of sumptuous, creamy chocolate), Sana Chocolates, Chosen Food Products and much, much more). Everything you need is at Natura Market and is always fresh with excellent expiry dates (far beyond the purchase time).

Natura Market far surpasses any other online and/or brick and mortar shop in the marketplace. Luvvvvvvvv my Natura Market!!

Love shopping here. They always have the latest and greatest protein items I'm looking for, they have reasonable prices and their customer service is amazing. Been using them for a few years now. Shipping is also very fast and reliable!

How great to find an online Canadian business that I did not know. I will thank the Flipp app for that. Natura Market has an excellent, top-notch, broad selelction of brands - I took my time searching specific brands then I got browsing more fully. The website is smooth and updates well. I will be back, thanks.

I’ve ordered several times from Natura Market. Navigating the website is super easy and intuitive.
Their customer service is outstanding when it comes to product questions/concerns. I had concerns about products being tagged as ‘Vegan’ when the Nutritional Fact sheet showed 5g of cholesterol, which is exclusively found in animal sources. I got an immediate response (same day) saying they would look in to this, and to not purchase the product until they get back to me.
The next day they followed up confirming the products were in fact vegan.
Apparently even if a product is NATURALLY high in Saturated Fat, over 2.5g, Canadian nutrition labeling regulations state that a minimum of 5mg of cholesterol must be declared on the label. I was not aware of that, and Natura Market was fast and thorough with investigating and addressing my concern.

Excellent! I live in a very rural area of Ontario, and when my freezer selections were still frozen after over 24 hour and not in a massive lump. 10/10 would absolutely recommend. They have amazing pantry selections as well.

I’ve been a long time customer at Natura Market since 2019! Amazing customer service, fast delivery and incredible selection of products! I love it so much!!! Highly recommend! My most recent order was returned to the merchant because it was damaged, and Natura market immediately refunded me with no questions asked. Chris was super helpful to deal with and I’m very happy with the outcome. I will continue to order all my snacks & essentials from them!

Great resolution of an issue!! Chris was great to reach out to me right away when I emailed my concerns about receiving damaged items in my order. Offering to refund what was damaged; that was fantastic and he was very responsive. Will definitely continue to shop with Natura Market.

As a first-time customer, I worried about my order when a heat wave was predicted on the est. delivery date. My order included chocolate. Certainly I had a responsibility to be at home when the package arrived, as I was, but I was impressed by the packaging (including a cooling pack) and prompt delivery. All items were fine.

I fell in love with a product that I couldn’t get in my home province. The naturamarket team was able to get the product to me in NS still frozen! I am so impressed

Ordered from them a few times. This most recent order was a complete shit show. They lost my order, or Intelcom did. For 6 days passion days after the intended delivery date. Had no clue if or when I would get it. NaturaMarket didn’t try to make it right at all. Only offered a $10 coupon for $90 order. I finally got my order a week later. Box was busted open. Luckily one piece of packing tape was left to hold it together at the top. Told them I wouldn’t be coming back as a repeat customer. I sound another Canadian company now who offers the same products.

Wonderful and efficient customer service. I received a response to my concern within an hour, which was after business hours 7:30pm EST. I was expecting to wait a couple days, which seems reasonable. I received a solution immediately. I will say this is my first time having to reach out to customer service since using Natura Market over the last 6 plus years. I love this company, the products, pricing, convenience and fast shipping. Now I also love their customer service.