Navexa レビュー 

347
•
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had an issue with some ETF’s that I was trying to manage overnight. The bot was helpful but what was amazing was that James followed up with a full explanation the following morning. I have been usin... もっと見る

5つ星のうち5の評価

Navexa has solved problems for us that another company could not do. James was happy to explain how to operate the system in simple terms and patient while doing this. We are extremely happy with t... もっと見る

5つ星のうち1の評価

Not picking the transactions correctly n no one gives customer service when required All the data is all over the place

5つ星のうち5の評価

Much more modern, better looking and easier to undertand than Sharesight. Their support team is fast to response as well. I can't imagine anyone who are serious in buying stocks to go without it (how... もっと見る

企業が回答しました

企業情報

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当該企業による記述

Track portfolios, performance, dividends and tax reporting in one platform. Free 14-day trial: https://www.navexa.com


連絡先

4.5

優良

TrustScore 5段階評価の4.5

347件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 58%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(347)

過去12か月のレビュー数: 108件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Too much automation

Too much automation, still not set up properly after 3 weeks, shares that l haven’t owned in years showing up in my portfolio. I have more than one share portfolio, how do l set this up??

2025年10月19日
Navexa ロゴ

Navexa からの回答

Hi there,

Thanks for sharing your feedback. I’m sorry to hear your setup hasn’t gone smoothly. We take reviews like this seriously, and our goal is to make sure every customer has a five-star experience.

I’ve reviewed your account and can already see where things might have gone off track. It appears that there are a few trades that require review, which I can assist you in correcting so that your portfolios display correctly. I’ve reached out by email to help get this sorted and to explain how to set up multiple share portfolios correctly.

Once we get everything aligned, I’m confident Navexa will work precisely as you expect. I really appreciate you giving us the chance to turn this around for you.

Warm regards,
Tom
Head of Customer Success
Navexa

5つ星のうち5の評価

Navexa is top quality

The first platform I tried was not able to import fees from my exchange API. Navexa did this first time with no problems at all, which resulted in significantly different figures for tax reporting. Their AI help bot is also terrifyingly smart and helpful.

2025年10月15日
5つ星のうち2の評価

No support.

No support.

2025年10月21日
Navexa ロゴ

Navexa からの回答

Hi Craig,

Thanks for your feedback. I'm really sorry to hear you didn’t have a great experience. We don’t offer phone support, but our online chat lets us share walkthroughs and screenshots and check your account directly to help fix any issues.

I’ve reached out by email to help you set up your portfolio correctly so everything reflects your full trade history.

Kind regards,
Tom
Customer Success Manager, Navexa

5つ星のうち4の評価

Great living customer service

Tom, head of CS was great to deal with over several days…patient, kind, solution focused, and gave me pertinent information with a quick response time.
I’m not a fan of bots but Tom won me over at Navexa.

2025年10月20日
Navexa ロゴ

Navexa からの回答

Thank you so much for your kind words. I’m really glad to hear you had a positive experience and that I could help get everything sorted smoothly. We’re always striving to make Navexa as easy and supportive as possible, and I really appreciate you taking the time to share this.

Warm regards,
Tom
Head of Customer Success, Navexa

5つ星のうち2の評価

Inabilaty to get human help even though…

Inabilaty to get human help even though your emails to me give me an address that never responds to my problem. The platform itself will be very benificial to me once I get familar with it. example:
Contract Note Import Failed
Your forwarded email with the subject: Bond Wrap – Markets, Trading Flows and Ideas could not be imported.

Failure reason: .

The account this 'refers' to was deleted because I was having so much trouble. I opend a new account with a different and new forwarding navexa address and today this appeared. no reference to my bonds is in my forwarding for the current subscription account.
Iv'e only just started with this platform and I'm trying to learn via uTube and other. I have spent hours trying to deal with some things using your AI. My brain is not geared the same way an accountant's brain is geared, I have to learn and I need help in several areas. 'Bonds' is one area you don't cover yet the same way you do with say ETF's. My contract notes are not auto updating but I think that is because I did not 'save' . I had two trades overnight and I added them manually and altered the auto import by 'saving' so I haope that now works. Your platform has a LOT of merit but being able to contact a human would help. I note that Irene Zhu never seems to have any trouble contacting you. BTW date of experience is about 8 weeks of pain.

2025年10月11日
5つ星のうち1の評価

Problems in automated connection with…

Problems in automated connection with brokers accounts.

2025年10月2日
Navexa ロゴ

Navexa からの回答

Hi Yimin,

We’re really sorry to hear about the trouble connecting your SelfWealth account. We understand how important it is for your trades to sync automatically.

Our team has looked into this and found that your SelfWealth contract notes were being sent to a portfolio that had been deleted. Once you update to the new email address in your portfolio settings, your future trades will import automatically as expected.

We’ve also shared steps to recover any missing trades, and we’re happy to help make sure everything is fully up to date. Please check your inbox for our latest email.

Thanks so much for your patience while we work to make the connection smoother for you.

Navarre from the Navexa Team

5つ星のうち5の評価

Ease of use and time-based performance data

I like the ease of use, the interaction with my broker transactions and how I can assess performance of my portfolio over discrete time periods. To me this is a huge advantage over my excel spreadsheets or my brokers spreadsheet which only compare to purchase price.

2025年9月26日
5つ星のうち5の評価

A newbies first experience

I have been (and still am) a Sharesight user - both platforms have their own features - i find Navexa a much more useful tool for the individual investor - Navexa is all about maximising one's portfolio returns rather than just reporting on the content (something Sharesight does very well)

2025年9月25日
5つ星のうち1の評価

Terrible software

Terrible software. Wouldn’t connect to brokers at all. Customer service is just an ai bot. Scam software stole my money and false advertising

2025年9月24日
Navexa ロゴ

Navexa からの回答

Hi Mark, I'm sorry you had a bad experience and I'm keen to rectify this for you.

I see you received a response from our AI bot where it asked if you'd like to talk to a human but we didn't get a response from you.

More than happy to refund your subscription if you like.

Otherwise we are happy to help get you up and running.

Let us know at help@navexa.com

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