NCF LIVING レビュー 

I bought 2 sofas and then cancelled the order the same day , as stated under their cancellation policy. I received no confirmation despite sending several emails which they did not respond to. If you phone customer services, you are on hold for 20 minutes then disconnected — every time ! I went back into the store and spoke to the salesperson I had dealt with, he assured me the money would be back in my account within 2 days— I am still waiting. I finally received an email confirming the refund would be done 14 days from the date of the email which never happened.This company is the worst I have ever dealt with and would not recommend to anyone.

Purchased a sofa in June, promised delivery in September. Now 4 weeks late, spent over 4 hours on hold to customer service for the line to go dead. Contacted them via email, they replied with this after 5 days and still no further forward. The have lost my sofa and now ignoring all calls and emails.

Good morning,

Following your recent visit to store.

Thank you for getting in touch, and I am very sorry for the frustration and inconvenience caused.

We are aware that there has been a logistical error which has resulted in your goods not yet being received by our delivery partner despite the order being due for delivery. I completely understand how frustrating this is.

I have escalated your order directly to our warehouse team so that we can establish exactly where the goods are within the delivery process and ensure this is rectified as quickly as possible. We are working hard with the relevant teams to resolve the issue and get the goods released to the courier.

I appreciate that this is not the level of service or communication you should expect, especially after placing a significant order with us.

As soon as your goods have been scanned in with the courier, you will receive contact from them to arrange delivery of your order.

We have been into store twice looking for a sofa for our new home. Christina has been really friendly and helpful each time and supported us in choosing our perfect sofa.

Scammers! DO NOT BUY anything from this company!

I ordered a mattress (Order number #16885) and their Furdeco delivery team came to my property. Without even attempting to take the mattress down from their truck, they said that it was "impossible to bring the mattress into my property without damaging it" and wanted to force me to sign a waiver to "relieve them of this liability"!

They showed NO professionalism and courtesy to even attempt the delivery with care to avoid damage. Naturally, I refused to sign this dodgy waiver and Furdeco refused to complete the delivery. Now NCF wants to charge me £149 for a delivery they barely attempted (and they are still holding on to my full purchase price of £948 even though the mattress didn't even make it out of their truck!).

To make matters worse, when you try to contact customer service, it takes over an hour on hold just to get through, and when you finally speak to someone, they are extremely rude and completely unhelpful!

Looks like there are other reviews with a similar experience - NCF and Furdeco seem to run a scheme where they effectively force you to accept property damage or pay a fee for a delivery they hardly attempted.

Unprofessional and predatory - Absolute scammers!

We have sent emails after emails no reply have been on hold for over four hours, tracker showing as delivered but the delivery company doesn’t have it especially after we were told it was lost, this is becoming a joke now and I don’t want to hear the customer team are working on resolving this because they are not we have been told we would be called back 10 times and nothing, my partner has disability’s and we have been without a sofa for nearly two months

Marina in Bristol was very lovely and was kind & pleasant in approach and explaining all the details She will be an asset to NCG

Said mattress would be delivered in -approximately 2 weeks... been awaiting over a month... very poor communication and waiting times... say escalation however still no response... constantly have to chase without resolution.

Customer service below par... wait time on phone over 1 hour 20mins and no management to speak to.

I had a really positive in store which is what persuaded me to purchase from NCF. However, my sofa was damaged when I took delivery. I contacted the company IMMEDIATELY as directed on their paperwork, but am still waiting for a response. I waited 45 minutes on the phone - no reply. I sent photos as requested to their faults email - no response. I emailed their complaints line - no response. It is now 2 weeks since I took delivery of the faulty item and I am still waiting for a response. Would definitely not recommend this company if you want any aftercare.

Michael assisted us when we went into store to buy a sofa ,yesterday,very friendly staff and Thank you and the hot chocolate was banging!

When we came into store yesterday Michael assisted us with buying our new sofa. Very nice, friendly staff. Made us feel welcome and non pressured. Thank you so much Michael, definitely service with a smile :-)

Extremely Poor Customer Service – Avoid

I purchased a chair on 9th September, and delivery was attempted on 26th September. Unfortunately, I missed the delivery, and since then, I have sent numerous emails trying to rearrange it. I have even paid an additional £99 delivery fee, yet I am still struggling to get this resolved.

The customer service has been absolutely shocking. The phone lines ring out, making it impossible to speak to anyone, and my emails go unanswered despite repeated attempts to contact the company.

It is completely unacceptable to pay for a product and additional delivery charges, only to be met with a complete lack of communication and support.

Based on my experience, I would strongly advise others to think twice before purchasing from this company. I would definitely not recommend them.

Don’t buy anything from NCF Living. The TrustPilot rating on here is most likely the product of their practice of asking customers to provide a rating in-store at the point of purchase. We were told the store was in the running to win a prize for instance. I’ve deleted the original review I foolishly wrote. I don’t want anyone else to suffer as we have at the hands of this cynical enterprise.

Ordered an absolutely standard double mattress. Paid in full £848.00 to include delivery. Were told 7-10 days delivery. Receipt said “3 weeks (approx)”. After hearing nothing for three weeks we called in-store at D+2 days to be told that there had been a logistics mix up. Asked for a delivery date. NCF couldn’t give one.

At this point, they’re late, no communication, and they can’t even tell me when I might get the thing I’ve already paid for. I have found another option so I ask for our money back. The manager refused to refund our money! I pointed out that the contract between us had lapsed owing to NCF’s failure to discharge its side of the bargain. I asserted my rights under CRA 2015 - still refused. Said there was a technical issue. I pointed out that can’t be true, it’s just their own policy. Point blank refused us a refund.

We were promised a phone call first thing next day to sort out the refund. Didn’t happen. Late on we received two emails saying NCF were going to try to deliver a mattress they knew we didn’t want! But still no date. Sent a letter before action which was ignored and six weeks after ordering an item promised in as little as 7 days and contractually no longer than 3 weeks, we’ve had to put this into Civil Recovery.

Don’t. Just don’t. There are so many better options than NCF Living..

Calum@Edinburgh assisted me with my purchase of bed frame and mattress today. He was professional yet friendly and provided excellent customer service. The process from Start to finish was seamless and Calum is an asset to NFC Living.

Mark @ Manchester was super helpful with my order and ensured it was a speedy and smooth process. Thank you!

Great professional advice from a very pleasant, courteous and friendly sales advisor.
Joe at Glasgow took time to explain the products we were interested in, and demonstrated the correct use.
He also spent time showing the different materials, colours and patterns.
It was a very pleasant experience.
I would highly recommend.

Update time now a full 4 weeks after rejecting the settee due to missing parts and damages , Still no reo,y, still no answering of my calls to customer care ( broke my record on Friday of being on hold ( a full 2 hours without it being answered !! Some customer care that !!! Also bear in mind I first rejected this sofa back in July for a full refund due to damage and it not being fit for purpose ( a full 4 months ago !!) and still not resolved or received a courtesy call from NCF ! I’m almost embarrassed for them ! They have basically stolen my £1,400 from me , please please think very carefully before entering into a purchase with NCF as if it doesn’t go smoothly it will soon turn into an absolute nightmare , a terrible terrible company to deal with , they provide a terrible level of customer service , I’ve now sent over 50 e mails, 80 phone calls, still no resolution , all they do is ignore

Excellent service, good explanation and shopping experience.

David at Chester store was extremely helpful, didn’t rush us into making a decision on our sofa, made us feel at ease, will definitely shop in store again.

Arfan @ Preston was amazing! He was thorough, understanding of what we wanted and it was easy for us to say yes because of him!

Chris at Warrington was amazing from start to finish, we were clueless on dimensions and he was like rain man with numbers, super friendly and explained everything perfectly, he made it super easy and feel a lot less overwhelming, thank you Chris!!