NCF LIVING レビュー 

We had a great experience buying from these people in Derby Meteor Centre, seven months ago
we bought a three piece suite and it was great and a good price. But one of the power recliner chairs stopped working in the half up half down position which is a hazard to us 80 year olds. But their customer service is awful, for 2 days I have sat on the phone no one answers. I have sent two emails, still no reply and their is no phone number for the shop I purchased from. Beware.
Update- 3 days later and still no contact with these morons, avoid like the plague, they have no intention of replying.
Update- I do not know where the good reviews have come from, they could be bogus by ncf. Go on facebook and other social media there are nothing but complaints. They should be closed down.

Shambles of a company. Cannot get through to anyone in customer service. Hold music is also ridiculous. Placed an order over 2 months ago, received a damage item, chased for 6 weeks to get this resolved, only to receive another damaged item. Now all calls/emails are going unresponsive.

Matt at Gateshead was amazing, very helpful and went out of his way to make our visit a friendly and lovely experience.

Went to see Matt at Gateshead and he was absolutely fantastic. Very welcoming and helpful and helped us to buy our sofa for our first home. Had a wonderful chat and if we need anything else we will definitely be back.

Thank you to Liam at Leeds fantastic sofa at a great price

Excellent customer service from Neil at Uddingston branch. Friendly, helpful and very knowledgeable. 100% A* service. Deserves a big bonus!

I had a great experience with NCF Living Preston, especially thanks to Saad. He was very friendly and very helpful throughout the whole process. His customer service was excellent, Really appreciate his support and would definitely recommend Saad and NCF Living Preston to anyone looking for great service!!!

Excellent service, was greeted well from Saad at the Preston branch, helped us find the couch we needed, very happy,

Thank you

Derek was extremely helpful when choosing our dining table and chairs and he was very patient while we decided which and how many chairs we actually needed and saved us some money

Shannon from Stockton was fabulous. She was very kind and helpful, but also gave us space to have a look around and was there when we needed her

Yaz at the Bradford store was very helpful and informative when we were looking at a corner sofa in store. We were left to browse but she was on hand for any questions we had. We will update when we take deluvery of our sofa.

jon at Swansea was very helpful with sue making us the best hot coffee I've had in a log time. fab service!

Very disappointing customer service and still no furniture

I ordered two two-seater sofas, a footstool and a table from NCF Living, with delivery expected at the end of September. It is now mid-October, and I still have no furniture or confirmed delivery date.

During the first week of October, I visited the store and was told to wait for someone to call me to arrange delivery. After waiting another week without a call, I returned and was told I needed to contact Furdeco directly. When I asked why the store could not do this, staff said Furdeco would only speak to the customer—which I subsequently found was not true.

I contacted Furdeco, only to discover that they did not have my furniture for delivery. Calls to NCF customer services have gone unanswered, and despite numerous emails, I have repeatedly been told someone will contact me. Still, nobody has called or resolved the issue.

I have spent far too much time chasing an order that should already have arrived. I am now going back to the store to request cancellation.

Based on my experience, I would strongly advise against ordering from NCF Living. They were happy to take my order, but the after-sales service and communication have been extremely poor.

I bought 2 sofas and then cancelled the order the same day , as stated under their cancellation policy. I received no confirmation despite sending several emails which they did not respond to. If you phone customer services, you are on hold for 20 minutes then disconnected — every time ! I went back into the store and spoke to the salesperson I had dealt with, he assured me the money would be back in my account within 2 days— I am still waiting. I finally received an email confirming the refund would be done 14 days from the date of the email which never happened.This company is the worst I have ever dealt with and would not recommend to anyone.

Purchased a sofa in June, promised delivery in September. Now 4 weeks late, spent over 4 hours on hold to customer service for the line to go dead. Contacted them via email, they replied with this after 5 days and still no further forward. The have lost my sofa and now ignoring all calls and emails.

Good morning,

Following your recent visit to store.

Thank you for getting in touch, and I am very sorry for the frustration and inconvenience caused.

We are aware that there has been a logistical error which has resulted in your goods not yet being received by our delivery partner despite the order being due for delivery. I completely understand how frustrating this is.

I have escalated your order directly to our warehouse team so that we can establish exactly where the goods are within the delivery process and ensure this is rectified as quickly as possible. We are working hard with the relevant teams to resolve the issue and get the goods released to the courier.

I appreciate that this is not the level of service or communication you should expect, especially after placing a significant order with us.

As soon as your goods have been scanned in with the courier, you will receive contact from them to arrange delivery of your order.

We have been into store twice looking for a sofa for our new home. Christina has been really friendly and helpful each time and supported us in choosing our perfect sofa.

Scammers! DO NOT BUY anything from this company!

I ordered a mattress (Order number #16885) and their Furdeco delivery team came to my property. Without even attempting to take the mattress down from their truck, they said that it was "impossible to bring the mattress into my property without damaging it" and wanted to force me to sign a waiver to "relieve them of this liability"!

They showed NO professionalism and courtesy to even attempt the delivery with care to avoid damage. Naturally, I refused to sign this dodgy waiver and Furdeco refused to complete the delivery. Now NCF wants to charge me £149 for a delivery they barely attempted (and they are still holding on to my full purchase price of £948 even though the mattress didn't even make it out of their truck!).

To make matters worse, when you try to contact customer service, it takes over an hour on hold just to get through, and when you finally speak to someone, they are extremely rude and completely unhelpful!

Looks like there are other reviews with a similar experience - NCF and Furdeco seem to run a scheme where they effectively force you to accept property damage or pay a fee for a delivery they hardly attempted.

Unprofessional and predatory - Absolute scammers!

We have sent emails after emails no reply have been on hold for over four hours, tracker showing as delivered but the delivery company doesn’t have it especially after we were told it was lost, this is becoming a joke now and I don’t want to hear the customer team are working on resolving this because they are not we have been told we would be called back 10 times and nothing, my partner has disability’s and we have been without a sofa for nearly two months

Marina in Bristol was very lovely and was kind & pleasant in approach and explaining all the details She will be an asset to NCG