Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... もっと見る
企業が回答しました
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... もっと見る
企業が回答しました
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... もっと見る
企業情報
当該企業による記述
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
連絡先
864 Spring St NW, 30308, Atlanta, 米国
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
優良
740件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 20％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had used Aloha for a very long time…
I had used Aloha for a very long time about 12 years maybe but now it’s going down the hill like never before. Customer service and tech-support are really bad now. I’m thinking of switching over to toast.
2026年4月22日
自発的なレビュー
Do not use this company
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a 3 year contract. Taking legal action against this company!
2026年1月1日
自発的なレビュー
David Montgomery and his team sold me a…
David Montgomery and his team sold me a bill of goods. Lots of promises of significant savings across all sorts of cards. Wrong. My bill went up! David shame on you.
2025年10月13日
自発的なレビュー
Service is so slow
Service is so slow. Lose a POS terminal or printer? Call them immediately. First person just acknowledges the issue and starts a case. Takes 3-4 business days before someone calls to ask you to repeat what your problem is. Takes another 3-4 days before they actually send you a quote and request for payment on a replacement. Takes another 3-6 days to actually show up. If it is a POS terminal, then you need to wait another 3-6 days for a tech to come set it up. No one in this company has worked in a restaurant obviously.
2025年8月16日
自発的なレビュー
Aloha by NCR Voyix からの回答
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. We will be reaching out to you directly.
The worst experience!!
The worst experience one small business owner never should endure. Have been with Aloha for 14 years. Finally gave in to there new platform. What a disaster!!! Signed contract March 2024 and still to this day I’m fighting with them to make it right. Their customer service is horrible!!! You can’t get a local rep to come see you. There management team in Atlanta just makes promises but never follow thru. All I ask is for them to come on site and see the system they installed. I’ve spent at least 80-100 hours dealing with the installation and the end product is junk!! From the way they installed (they blame on there contracted employee) to the final product that is total crap.
2025年3月15日
自発的なレビュー
Aloha by NCR Voyix からの回答
Hi, this is not the experience we want for our customers. Our team is looking into this and will be in touch with you shortly to better this.
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
My issue was diagnosed quickly and the…
My issue was diagnosed quickly and the solution was provided immediately.
2025年3月19日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Very easy to do what I needed
2025年3月15日
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
The tech was outstanding in all areas
The tech was outstanding in all areas. Able to resolve issue quickly. Please with his demeanor.
2025年3月15日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Wonderful customer service!
2025年3月14日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Aloha by NCR Voyix からの回答
Thanks for sharing, Harley. We love hearing this. We’re glad the team could get the support you needed so you could keep your business running.
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
Everything was great
2025年3月5日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team.
My issue was solved quickly in a…
My issue was solved quickly in a professional and courteous manner.
2025年3月11日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer; we love hearing about your positive experience with our team.
The tech was very professional and…
The tech was very professional and knowledgeable.
He had my issue fixed promptly.
2025年3月11日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Muy amable y me ayudó en todo
2025年3月11日
Aloha by NCR Voyix からの回答
Gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestro equipo resolvió su problema de manera oportuna.
This company is prompt and efficient
This company is prompt and efficient. We have been working with them for over three years. They have been very responsive in meeting our needs.
2025年3月5日
Aloha by NCR Voyix からの回答
Thanks for sharing, Erica. We love hearing about exceptional experiences for our customers. We’re glad our team could get the support you needed so you could keep your business running.
Rápida resolución del problema.
2025年3月5日
Aloha by NCR Voyix からの回答
We’re glad the team could get the support you needed so you could keep your business running.
Aloha by NCR Voyix からの回答
Hi Marc. Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
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