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Needle & Thread からの回答

2025年9月2日

Thank you so much for your wonderful review! We’re thrilled to hear that the dress exceeded your expectations and that you found it even more beautiful in person 💕

We truly appreciate you sharing your experience and hope you enjoy wearing your dress!

Needle & Thread からの回答

2025年9月2日

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed using our Try Before You Buy service and that the dresses arrived beautifully. 💛

It’s wonderful to know the service made it easy and enjoyable for you to try our dresses from the comfort of your home. We really appreciate you sharing your experience!

Needle & Thread からの回答

2025年9月2日

Thank you so much for your wonderful review, Sophie! We’re thrilled to hear you loved your dress and felt fabulous wearing it—it’s always great to know our customers are happy with both the style and comfort. 💛

We also really appreciate your kind words about our customer service—it means a lot to the team ✨

Needle & Thread からの回答

2025年9月2日

Thank you so much for your lovely review, Anna. We’re thrilled to hear that the dress fits perfectly and that the Try Before You Buy service worked well for you. 💛

It’s wonderful to know you’re happy with your purchase, and we truly appreciate you sharing your experience.

Needle & Thread からの回答

2025年9月2日

Thank you so much for sharing your experience! We’re thrilled to hear that you found “the one” after such a journey—it really makes all the effort worthwhile. 💛

We appreciate your feedback regarding the price, and we’re always striving to ensure our dresses reflect the quality, design, and craftsmanship our customers expect.

Wishing you all the best for your special day, and thank you again for choosing Needle & Thread 🌸

Needle & Thread からの回答

2025年8月29日

Thank you so much for your kind words, Lynn 🥰 We're thrilled to hear you loved your item and that it arrived quickly.

Your continued support truly means a lot to us, and we look forward to helping you find more beautiful pieces in the future.

Needle & Thread からの回答

2025年8月29日

Thank you so much for your lovely review, Ginna💕 We're delighted to hear you found the dresses beautiful and elegant—it means a lot to us.

We also appreciate your patience regarding the refund delay and take your feedback seriously. We're always working to improve and ensure every part of the experience is smooth from start to finish.

Thanks again for your support, and we hope to see you again soon!

Needle & Thread からの回答

2025年8月29日

Thank you so much for your kind words, Frances 💖 We're thrilled to hear the dress arrived quickly and in perfect condition—and even more delighted that you love it.

It’s wonderful to know it will be part of such a special occasion. We hope you feel absolutely amazing wearing it at your son’s wedding.

If you ever need anything in the future, we’d be more than happy to help 🌸

Needle & Thread からの回答

2025年8月27日

Thank you for your review and for letting us know about your experience. We’re glad to hear your gowns were delivered promptly, but we’re very sorry for the issues you experienced with the “Try Before You Buy” payment.

If you haven’t already, please do reach out to our Customer Care team directly at customercare@needleandthread.com, who are always on hand to assist. We really appreciate you taking the time to share your thoughts.

Needle & Thread からの回答

2025年8月27日

Thank you so much for your lovely review, Sally 💕 We’re thrilled to hear that you think the dresses are beautiful.

We hope you enjoy wearing it and can’t wait to see you shop with us again soon!

Needle & Thread からの回答

2025年8月27日 に更新

Thank you so much for your lovely review, Belinda ❤️ We’re delighted to hear you love your dress and that it arrived quickly.

We hope you enjoy wearing it and can’t wait to see you shop with us again soon!

Needle & Thread からの回答

2025年8月27日 に更新

Thank you so much for your lovely review! 💕 We’re thrilled to hear that your dress arrived promptly, beautifully packaged, and fits perfectly. We’re glad you found sizing up worked well for you!

We hope you enjoy wearing it and look forward to seeing you shop again with us soon.

Needle & Thread からの回答

2025年8月22日

Thank you so much for your lovely review, Sabine. 💖 We’re delighted to hear you loved your dress and had such a positive experience with our service.
Your kind words mean a lot to us, and we can’t wait to welcome you back again soon!

Needle & Thread からの回答

2025年8月19日

Thank you so much for your lovely review, Sarah. We’re delighted to hear that you enjoyed using our Try Before You Buy service and that your dress arrived quickly and beautifully packaged. It’s wonderful to know you found the quality fantastic, the fit true to size, and the return process simple.

We truly appreciate you taking the time to share your experience, and we look forward to helping you find more pieces you love in the future 💕

Needle & Thread からの回答

2025年8月18日

Thank you for your feedback, Julie, and we're sorry to hear that one of the dresses didn’t meet your expectations.

We understand how disappointing it can be when an item doesn't match the images or fit as expected. You're absolutely welcome to return it — just head over to our return portal, where you’ll see all available return options.

If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.

We really appreciate you taking the time to share your thoughts. Your comments help us continue improving our designs and overall service.

Needle & Thread からの回答

2025年8月18日

Thank you so much for your lovely review, Charlotta. We're thrilled to hear that you love the dress and that it fits perfectly.

It’s also great to know your delivery was fast — we always aim to provide both quality and efficiency.

We truly appreciate your recommendation and kind words — they mean the world to us! 💛

Needle & Thread からの回答

2025年8月14日

Thank you so much for your kind feedback! We’re so pleased to hear you received a quick and helpful response — we always aim to provide the best possible service. We hope to welcome you back to shop with us!

Needle & Thread からの回答

2025年8月14日

Thank you so much for your incredibly kind and thoughtful review, Kimberly 💕 We're delighted to hear that you've had such a positive experience with our website, sizing guides, and return process—it means a lot to know these details are making a difference.

We're especially touched by your words about our gowns making you feel beautiful and confident. That’s exactly what we hope for with every piece we create. Thank you for choosing Needle & Thread for your special occasions—we're honoured to be a part of them and can’t wait to dress you for many more magical moments to come!✨

Needle & Thread からの回答

2025年8月14日

Thank you so much for your kind words! We're glad to hear that you loved the dress and found the sizing accurate. While we're sorry it wasn't the perfect colour for your needs, we’re happy to know the returns process was smooth and that our customer service team was able to assist you promptly and kindly. Your feedback truly means a lot to us 🌸

Needle & Thread からの回答

2025年8月13日

Thank you for your feedback, Ashley, and we're so sorry to hear about your experience with the sizing and return process.

We’re glad to hear your order arrived quickly and that you loved the design, but we completely understand how disappointing it must have been to find the fit wasn’t right — especially when you've worn our pieces before in the same size.

Just to clarify, we do offer free UK returns when processed through our website's returns portal. We're sorry if this wasn't clear at the time.

If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.

We really appreciate you taking the time to share your thoughts, and your comments will help us continue improving our designs and service.