Abysmal customer service. They make zero effort to offer assistance. They use deceptive advertising to create the illusion that they are the DMV instead of an expensive third party. It’s too la... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They deceive customers into using their website instead of the official DMV site with aggressive search ads. Their website mimics the DMV site. The up charge is excessive for a basic renewal. They... もっと見る
企業が回答しました
I like the connivence of this service. However, I did not like how I was directed on to this service. I was on CA DMV and unknowingly got directed to this service. The web page looked just like the... もっと見る
企業が回答しました
A little pricey but worth it. No hassle, easy work. It’s pretty cut and dry once you read how to send all your documents over, and they get to work right away. If you’re missing any documents, they’ll... もっと見る
企業情報
当該企業による記述
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
連絡先
3.6
まあまあ
324件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have repeatedly tried to contact your…
I have repeatedly tried to contact your customer service and get no response! Your claims are false and you do not honor your statements. You send responses that are clearly AI generated.Why haven’t any of my emails been responded to?? Your positive reviews are from false people or from people who didn’t look at the amount they actually owed. Your company rips people off!
2026年5月11日
自発的なレビュー
NeedTags からの回答
Thank you for your review Audrey. We appreciate your time. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Our website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. Please contact our customer care department if we can be of any further assistance.
Needtags
Needtags, quick and easy service. Paid, but it was worth it! This veteran saids; Thanks!
2026年5月21日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
I was worried at first because I did…
I was worried at first because I did not send in all of the correct information. Esperanza contacted me and sent a list of what was needed. Sent the missing items and everything was a success. Thanks Esperanza.
2026年5月20日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
This Company is essential if one needs…
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It will also cost 50 dollars for the speedy service as this is a company that works with the DMV and is approved by the Better Business Bureau...There is a 12 dollar Ca fee for this service to...it will amount to about 98 dollars over the cost of the registration fee...It is only necessary to use this service in an emergency or if not able to get out to the DMV or Auto Club to pay for the registration...They are good at answering EMAILS...they are small company and may not be able to answer phone calls...They do as they promise...If one pays for the registration after 3 pm on a Friday the materials will arrive on Tuesday...It will be shipped by GLS...they will not knock on the door...You need to look for it just like any other delivery....
2026年5月1日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Outrageous fees, lesson learned.
Need tags generates its business from imitating the official DMV website, they are sponsored on the Google search and if you don’t pay attention you will think you are on the official DMV site, they charge outrageous fees for services that are mostly unnecessary and could be accomplished without additional fees simply by using the official DMV site, lesson learned.
2026年5月9日
自発的なレビュー
NeedTags からの回答
Thank you for your review, Richard. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
Watch Out- Scam!!
I believed I was renewing my registration through the official California DMV website, but this company charged over $100 more than the actual DMV registration fees. The third-party nature of the service and additional fees were not clear to me during the process. It was absolutely set up to look like the DMV.
I contacted them immediately after realizing the issue and requested cancellation/refund, but they refused. After I disputed the charge, I received aggressive emails threatening legal action and “fraud investigations.”
The registration itself ultimately cost about $262 through DMV, but I was charged approximately $339 through this company because of added service and processing fees.
In my experience, the overall transaction experience was misleading and the company’s handling of customer disputes was extremely aggressive and unprofessional.
2026年5月14日
自発的なレビュー
NeedTags からの回答
Thank you for your review, Casey. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
These guys are the best…concise…
These guys are the best…concise instructions, easy site to navigate, responsive and professional. Quick turnaround…I’ll be using them for all my CA DMV needs in the future!
2026年5月8日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Adriana Saved the Day!!
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, review the file and processed it. She was very pleasant and very helpful!
Do everything to keep her and reward her!
2026年5月8日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
Very smooth process and quick…
Very smooth process and quick responses. Very helpful!!!!!!
2026年4月27日
自発的なレビュー
Site mimics official DMV page
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees. They need to be forced to update their web page.
2026年4月24日
自発的なレビュー
NeedTags からの回答
Thank you for your review Mike. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion, and this includes our refund/cancellation policy. Refunds, if allowed, must be requested through the DMV directly. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Relatively quick & easy to understand…
Relatively quick & easy to understand the process.
2026年4月22日
自発的なレビュー
I thought I was paying my dad's…
I thought I was paying my dad's registration at the official dmv website but turns out it was a third party website that charges way more than the official dmv. I paid more than a hundred and by the time i realized I found out i couldn't get a refund from them and i just blew nearly 800 hundred dollars on this scam of website.
2026年4月13日
自発的なレビュー
NeedTags からの回答
Thank you for your review Karen. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website also displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Easy Process
Easy Process. Esperanza was super helpful, she always responded quickly and efficiently when presented with questions or concerns.
2026年4月7日
自発的なレビュー
Easy to use as long as your on top of…
Easy to use as long as your on top of it and not neglect doing your part they are quick
2026年4月3日
自発的なレビュー
Excellent customer service and easy!
Excellent customer service and communication. The only thing to be aware of was a required piece of information was missed in the reviews (at the end it was caught), which was the mileage and my signature on the front of the title. That caused another turn of the documents. It's not a big deal to me cause it was very easy, but it did cause a bit of a delay in getting things finalized. Great service you all are providing!
2026年3月2日
自発的なレビュー
Two month delay
Been waiting for two months to get my title still waiting. You sent me email stating that we need to notify you that the smog test was completed. The smog test is sent electronically to you. Should not have to notify you.
2026年3月25日
自発的なレビュー
NeedTags からの回答
Thank you for your review, Roy. NeedTags strives to provide transparency throughout the entire customer journey. Regarding Title Transfer services, when a vehicle is required to undergo a California-mandated smog inspection, our correspondence clearly instructs customers to notify our agents once the vehicle has successfully passed inspection. Because Title Transfers are manually processed and cleared by our agents, this step is essential to completing the transaction.
Our records indicate that the customer notified us by phone only after we issued a final notice email. Please note that all California Certificates of Title are issued, printed, and mailed directly by DMV headquarters in Sacramento, CA. This information is included in our communications. Once we complete the title transfer process, NeedTags promptly places the order in queue for title printing through DMV headquarters, and on that same day, we mail to our customer their new registration stickers and registration card. Please contact our customer care department if we can be of any further assistance.
Our car’s ownership transfer has been…
Our car’s ownership transfer has been gone through smoothly and quickly .
Customer Care Department Esperanza was super nice and effective.
Thank you for your assistance Esperanza !!
2026年3月25日
自発的なレビュー
NeedTags からの回答
Thank you so much for the kind words and support! We truly appreciate your business and are grateful you took the time to share your experience with NeedTags.
The website can misleading you
The website can misleading you. If you go on google and search ca dmv registration. Their website go on top results and i thought it’s legit dmv.ca. I never thought i was at needtags.com until i paid and realized i am at the third party website. Layout of their website pretty similar to legit dmv.ca website. I tried to call them after I realized i made a mistake and cancel my order but nobody answer and leave my voicemail to give a call back but never return my call. I leave my message twice. Now as of today 03/16/2026 and call them the customer service is not very helpful to my request and i tried to ask to lower their charges. She told i never called on their records or maybe i called someone else. I was suprise by her response. And the lady also said “it’s done” i can’t do anything about it. After they took your money they don’t really care about your concern and they are not friendly either. This is my hard lesson which i never review on services or business.
2026年3月16日
自発的なレビュー
NeedTags からの回答
Thank you for your review Nereo. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements.
NeedTags can confirm that the requested service was completed as agreed. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
NeedTags was great
NeedTags was great! They made sure I had everything completed in transferring title of my car. Adriana was super helpful and knowledgeable and responded very quickly to all my questions.
2026年3月5日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。