Not merely a tingling sensation or mild irritation. This product caused an intense, painful burning sensation that lasted for a considerable amount of time. There was a very minimal increase in lip... もっと見る
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レビュアーのコメントを見てみましょう
I ordered the lash serum, the Black Tea eye patches, and the Hyaluronic Lip Plumper. And honestly, I’m impressed with all three!! You can really tell that Nelux puts thought into both their ingredie... もっと見る
企業が回答しました
I keep seeing reviews about intense burning and pain, but I didn’t experience any of that. I don’t have sensitive skin, I didn’t feel like my lips were on fire, and I definitely didn’t need to grab ic... もっと見る
企業が回答しました
I reached out to customer service because I hadn’t received my item yet. I was lucky enough to get Janice who helped not only identify the issue(I mistakenly put avenue instead of place for my address... もっと見る
企業情報
当該企業による記述
Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.
連絡先
Kissimmee, 米国
- Info@neluxcosmetics.com
- neluxcosmetics.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 10%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Product DOES NOT deliver the results
Unfortunately this product DOES NOT deliver the results it promises. I applied the lip plumper and my lips were on fire for about 15 mins. Once the burning stopped, they were plump for 20 minutes and that was it.
Had a concern about an order
Had a concern about an order, I usually don’t email businesses but Janice responded quickly providing me with all the information I needed!
I had a little issue with my package
I had a little issue with my package, and Janice with Nelux support was amazing with helping me out and walking me through the process to getting my package. She was super sweet, and very patient with me. Got back to me Very quickly, and that really helped with the stress of everything, knowing I had someone helping me figure it out and not just blowing me off. Amazing customer support!! 😊
This lip product does not plump
This lip product does not plump. My lips only turned super red and it’s really hot for no reason.
Buyers beware!
I bought a couple of the lip pumper and I used just one and I didn’t like the way it looked. It didn’t give what the advertisement was so I contacted them to return the other ones that were unopened unpacked and still in that clear plastic wrapping they do have a return policy and all I was getting was tips and tricks on how to use the product and then a 20 percent discount on my next order which I wasn’t gonna place another order customer service is horrible. They just forced you to keep items you don’t want even though they have a return policy. Buyers beware!!
I'M IN absolute tears and on my way to…
I'M IN absolute tears and on my way to the ER
He probado varios productos de Nelux y…
He probado varios productos de Nelux y estoy obsesionada 🤍✨ Los parches para los ojos son una maravilla, dejan la mirada súper fresca y descansada. La mascarilla facial me dejó la piel luminosa y con sensación de hidratación real, de esa que se nota.
Además, la calidad se siente desde el primer momento. Y el packaging… es simplemente precioso 😍 todo rosita, súper cuidado, muy girly y especial. Se nota que hay mimo en cada detalle.
Sin duda, volvería a comprar 💕
I’m sorry but this was the most painful…
I’m sorry but this was the most painful thing I have ever put on my lips including a needle with lip filler in it. I have never experienced this much pain from a lip plumper. It should not even be on the market in my opinion. It put me in the ER. I had to hold ice on my lips for 15 min straight until the burning and the feeling like someone was plunging a hot knife into my lips to subside. I am still feeling a burning pain but not as intense as when first applied. I hate having to make a bad review, but this was warranted. In this case, lip filler is 100% less painful than this product. Also, beauty is NOT pain as some of the users of this product are saying if they are even real reviews. Getting lip filler injections or even just a simple lip flip is 10000000000 times less painful and worth the money over this product!!
NELUX girl 💗
I had high expectations for the products and they definitely exceeded them all. They're so cute and comfortable to use. Each product feels fresh and relaxing on your skin. I declare myself a NELUX girl!
Amé Nelux desde que lo probé por…
Amé Nelux desde que lo probé por primera vez! Los productos son muy buenos y me encanta el concepto girly😍💞
FRAUDS
Well, I'd like to say I order Feb 6th (2026) it's Feb 17th, And since February 10th the tracking says it's been at the LA airport! 😂🤣 Driving distance. I live at least about 5 hours away from La. There would be no reason why this package would still not be in my house but then when I checked my email they emailed me 2 days ago saying that it was delivered! But then I go back today to check and they are telling me that it's still in Los Angeles! I will be getting my money back! I will have my husband call his bank and have him write it off as fraud! 🤷🏻♀️ We don't play about our money.
PAINFUL
PAINFUL! Within 30 seconds my lips felt like they were on fire and I needed an ice pack! I’ve used many lip plumpers that are warm and tingly. This product causes physical distress. I will never ever purchase again!
This lip plumper is the worse product i…
This lip plumper is the worse product i ever got
Scam at this point
I have emailed about a week ago (today being Feb 9, 2026) and have sent them a message on Instagram and have not received a response. I placed the order January 17, 2026. On January 29th was the last update on the tracking, stopped in NJ. I’m very disappointed I spent about $80 to never receive my package or a response.
This says they are in Kissimmee, FL but the tracking shows it comes from China. Another Lie
Nelux deleted my 1 star to make them look better!
Just wanted to write another review to tell everyone how nelux has flagged my 1 star review to try and remove it from their website. I originally said to not buy the lip plumper due to it being EXTREMELY painful. I put the correct amount, did it the right way and it was the worst lip plumper I have ever used. Don’t buy it, especially because they try to get rid of the bad reviews to make them look good. Bad company.
These clowns 🤡 don’t respond to emails
These clowns 🤡 don’t respond to emails. And the number that’s listed at the bottom of the page, is bogus! You proceed to call and someone will pick
Up and hang the phone in your face!!!
I bought a lipstick and an eyelash…
I bought a lipstick and an eyelash serum for my mom, and she loved them. Very good quality and a great shopping experience. Highly recommended!

Nelux からの回答
Nelux me ayudó muchísimo con mi…
Nelux me ayudó muchísimo con mi inseguridad sobre mis labios.
Desde que probé su voluminizador, mi vida cambió. No puedo decir que no arde un poco, porque estaría mintiendo, pero el resultado vale el 100 % la pena

Nelux からの回答
Amo este producto cada mes lo uso
Amo este producto cada mes lo uso, no ténia pestañas y ahora tengo mas en serio lo recomiendo,

Nelux からの回答
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