Nelux レビュー 

138
•
TrustScore 5段階評価の4

4.0

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5つ星のうち1の評価

Not merely a tingling sensation or mild irritation. This product caused an intense, painful burning sensation that lasted for a considerable amount of time. There was a very minimal increase in lip... もっと見る

5つ星のうち5の評価

I ordered the lash serum, the Black Tea eye patches, and the Hyaluronic Lip Plumper. And honestly, I’m impressed with all three!! You can really tell that Nelux puts thought into both their ingredie... もっと見る

企業が回答しました

5つ星のうち5の評価

I keep seeing reviews about intense burning and pain, but I didn’t experience any of that. I don’t have sensitive skin, I didn’t feel like my lips were on fire, and I definitely didn’t need to grab ic... もっと見る

企業が回答しました

5つ星のうち5の評価

I reached out to customer service because I hadn’t received my item yet. I was lucky enough to get Janice who helped not only identify the issue(I mistakenly put avenue instead of place for my address... もっと見る

企業情報

  1. 化粧品店
  2. ・
  3. 美容用品店

当該企業による記述

Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.


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4.0

ほぼ満足

TrustScore 5段階評価の4

138件のレビュー

5つ星
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3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(138)

過去12か月のレビュー数: 110件

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5つ星のうち1の評価

This is Poison!!

DO NOT try this product. It’s poison!!
It isn’t worth the pain. I applied a very thin layer. Within 30 seconds it started burning. Then it was intense burning pain for about 20 minutes. Not a subtle burning pain. It was EXTREMELY painful. I went driving after I applied it and almost had a car accident because I couldn’t pull over and I was desperately reaching for the wet tissues and water bottle because I was terrified it was going to scar my mouth. I had to hold wet tissue on my mouth for a long time. I wished I had ice at the time to relieve the pain. It went red and yucky all around my lips. This is like 3rd degree burning. The reason why your lips swell up is because it’s literally poisoning your skin. I think the ingredients can’t be trusted. It’s been a long time since I e felt pain like that. I’m not sending it back for a refund. I’m going to send the product to consumer watchdog to have it tested in Australia because I think they’ve put illegal products inside it. This can do serious damage to your lips. Don’t buy it.

2026年1月27日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi,

Thank you for taking the time to share your experience. We are truly sorry to hear about what you described — this is absolutely not the experience we want anyone to have with our products.

Our lip plumper is formulated to create a temporary tingling or warming sensation, which can vary in intensity depending on individual skin sensitivity. However, experiencing severe discomfort is not expected, and we take reports like yours very seriously.

For safety reasons, we always advise customers to discontinue use immediately if they experience strong discomfort and to avoid applying the product while driving or in situations where attention is required.

All our products are manufactured in certified facilities and comply with cosmetic safety regulations. That said, we understand that individual reactions can occur, and we would like to investigate this matter further.

We kindly invite you to contact our customer support team directly at info@neluxcosmetics.com so we can review your case in detail and assist you appropriately.

Thank you again for bringing this to our attention.

Kind regards,
Nelux Team

5つ星のうち1の評価

Its a scam

Its a scam. Ordered a product Nov 29. Its Jan 25 and never received my item. I reached out via email multiple times- no responses... hello its been over 50 days?

2026年1月25日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi,

We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We would like to clarify that Nelux is a legitimate brand and that we always aim to respond to customer inquiries as quickly as possible.

International orders can occasionally experience delays due to customs processing or carrier issues, especially during high-volume periods. That said, we would absolutely like to review your case and ensure your order is properly resolved.

We kindly ask you to contact us directly at info@neluxcosmetics.com with your order number or the email used at checkout, so we can locate your order, check the tracking status, and assist you immediately.

We are committed to making sure every customer receives their order or an appropriate solution.

Kind regards,
Nelux Team

5つ星のうち1の評価

never received items

i ordered back in october and never received my order but they SWEAR it was delivered when it WAS NOT!!! i'm so annoyed because i paid $50 for 3 lip plumpers and they said they couldn't do anything about it. their customer service is awful!!!!!!!!!!!!!!!!!!!!!!

2026年1月10日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi,

We’re truly sorry to hear how frustrated you feel, and we understand how upsetting it is when an order does not arrive as expected.

We would like to clarify that, according to the carrier’s official records, this order was marked as delivered, and as part of our standard procedure, we always provide customers with the proof of delivery supplied directly by the shipping carrier.

Once an order is confirmed as delivered by the carrier, we are unfortunately limited in the actions we can take, as the package is no longer under our control. However, this does not mean we dismiss concerns, and we always aim to assist customers within the scope of what is possible.

We kindly invite you to contact us again at info@neluxcosmetics.com with your order number so we can review the case once more and ensure all delivery details and documentation have been shared with you.

Thank you for your understanding.

5つ星のうち5の評価

Stick it through! Beauty is pain. It’s worth it

Absolutely fantastic product, just needs to be used properly! Here’s my advice from my own experience, but remember we all have different skin and reactions as such.

-it hurts more than injectable lip fillers for me. It does not contain numbing agent as far as I know, unlike injectable fillers.
-it will hurt for 15-30minutes. It will feel like fire or some type of localised bug bite.
-In that time, do not try remove it or wipe it off (unless there is a medical emergency reaction). Sit through it and let it work.
-I suggest using it an HOUR BEFORE going out. This will give time for the pain to go and your lips to become more natural.
-unlike injectable filler, this has NO CHANCE of hitting a vein and causing bruising, filler migration or long term pain!
-You will be able to eat and drink after it settles down and the pain is gone (about 45-60 minutes for me).
-your lips are softer and feel more natural to touch in any way- there is no risk of bumps or hardness like injectable fillers often cause.
-my lips have stayed full after 5 hours however you can freely reapply it if you wish. I would not do it more than once every 6 hours for myself.

The main point I’d like to mention again-
IT WILL HURT. DO NOT WIPE IT OFF OR REMOVE IT, IF YOU WOULD LIKE ITS FULL AFFECT. Beauty is pain, this will leave you looking and feeling phenomenal!

2025年11月13日
自発的なレビュー
5つ星のうち1の評価

I was really hopeful this would work I…

I was really hopeful this would work I tried it as soon as I came it burnt so bad it was worse then anything I’ve ever tried before I waited as long as I cld tried washing it with several different types of soap nothing would stop the burning I had to hold something cold between my lips just to stop the burning as soon as I wld take a breathe or remove my cold rag the burning would take over again will never use again and after all this my lips look super red but not any plumper then before this hell

2025年11月1日
自発的なレビュー
5つ星のうち2の評価

Not worth the hype

Not worth the hype

I purchased the Nelux lip plumper gloss because I heard a lot of positive reviews and some of the results videos looked good enough for me to try it out, as I've tried lip filler injections and wanted an alternative. Saw this on sale and that was my prompt to purchase.

It arrived to Melbourne, Australia, in 2 weeks. Pretty decent postage time.

The first application was intensely painful. It severely stings, almost alarmingly, but I'd read about that beforehand, so I didn't panic, just waited the recommended 10 minutes to see the results.

I'll admit I DID see a difference. I've tried other plumping glosses which did nothing at all, so yeah, was pleased to see this one delivered a noticeable effect. However, it definitely wasn't a "lip filler effect", and it made the outer area of my mouth appear red and smudgy, which looked like pasta sauce stains, lol... I tried again without applying to my lip line and it still showed red around my mouth. I don't wear foundation makeup on my skin and I'm not going to start in an attempt to cover the redness around my mouth caused by this gloss.

The effects didn't last more than 15 mins for me. I reapplied, but after the dramatic stinging of the first application, my lips adjusted to the sensation and the effect was less noticeable the next few times around.

The gloss is very shiny and sticky, which I find uncomfortable - I knew it would be as that's expected with lipgloss - I'd just hoped the plumping results would be worth it.

Overall, I can say it did provide a better plumping experience than any other brand I've tried, but with such short-term results and the unsightly redness, I don't think it's worth having to re-apply every few minutes, nor the price.

2025年10月28日
自発的なレビュー
5つ星のうち1の評価

Refund requires you to ship product back to China yourself.

Lip plumper burns too bad and doesn’t work. They say you can do a refund, but then you have to pay for shipping to send the product back, and their warehouse is in a different country. They are very bad at responding to emails and will not verify their shipping address. So be prepared to lose $20 at least on shipping if you don’t want your product.

2026年2月5日
自発的なレビュー
5つ星のうち5の評価

I love Nelux 💓

I love Nelux 💓 I tried their eye patches, which are soo great and helps me for puffy eyes!! Second, the Lash Serum 10 out of 10!!👏 Made my lashes, fuller, longer and healthier. Of course i tried their lip plump as well, and hear me out, YOU need to try it! Omg, the effect on the lips is insane!!! Let’s not forget how cute the packaging is!🩷
I’m obsessed 🤩 and I will definitely recommend this to my girlies!!!

2025年9月20日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

We’re absolutely obsessed with this review! 💓
Thank you so much for sharing your experience — we’re so happy to hear you loved the Eye Patches, Lash Serum, and Lip Plumper (and of course, the packaging 🩷).
Your support means the world to us — we can’t wait for you to keep glowing with Nelux! ✨💋

— Nelux Team

5つ星のうち5の評価

Recommend as a gift for your girl

I bought the lip plumper for my girlfriend, because she was always talking about getting lip fillers. She's really happy with the results of the lip plumper and never thinks about fillers anymore! She only said it burns a little after applying the product, but the results are great! I even find her more attractive now ;) Recommend as a gift for your girl.

2025年10月17日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

We’re so happy to hear your girlfriend is loving our Lip Plumper — that’s exactly the confidence boost we love to see! 😊 A slight tingling or burning sensation is completely normal and means the product is activating.

Thank you for choosing Nelux and for recommending it as a gift 💋✨

Warmly,
Nelux Team

5つ星のうち5の評価

Products are amazing

Products are amazing!
Very good quality & they look super cute.

2025年10月18日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi Beauty,

We’re so happy to hear you love our products! Thank you for your kind words — we put so much care into making sure everything looks as good as it feels. ✨

With love,
Nelux Team

5つ星のうち5の評価

Todo está espectacular

Todo está espectacular, sobre todo el empaque de los productos divino🥰🥰
Amé mucho las tintas, buena pigmentación sobre todo la comodidad❤️❤️
La mascarilla de colágeno realmente buena, recomiendo mucho estos productos 🥰🥰🥰
Y llegó super rapido.

2025年10月17日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

¡Nos alegra muchísimo leer esto! 💖

Gracias por tomarte el tiempo de compartir tu experiencia, nos hace muy felices saber que amaste las tintas, la mascarilla y el empaque ✨

Tu satisfacción es nuestra mayor recompensa 🥰

¡Esperamos seguir siendo parte de tu rutina de belleza! 💋

— Equipo Nelux

5つ星のうち5の評価

I'm truely OBSESSED

I'm truely OBSESSED with the collagen mask & eye patched. Had to order them again 😍

2025年9月24日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi Danisa,
It makes us so happy to know our products are part of your routine. Thank you for trusting Nelux!

Best regards,
Nelux Team

5つ星のうち1の評価

Burned my lips!

Both me and my friend have tried this and it burned our lips horribly. I had an ice pack on for 20 minutes. And I use every lip pumper on the market.

2025年9月23日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Hi Alison,

We’re truly sorry to hear about your experience. Our Lip Plumper is formulated with active ingredients designed to create a temporary tingling sensation that enhances volume, but it should never feel painful or cause prolonged discomfort.

Please rest assured that product safety and customer satisfaction are our top priorities. We’d love to look into this further and make things right for you and your friend. Could you kindly reach out to us at info@neluxcosmetics.com with your order details so our team can assist you directly?

Thank you for bringing this to our attention — your feedback helps us continue improving.

Best regards,
Nelux Team

5つ星のうち1の評価

Nelux

Nelux, is an awful company in my opinion based on my experience! I ordered lip plumper from them in June. I never received my product! I contacted their customer service, I was told they would not refund my money because they had shipped my product. They told me my product was stoped by customs. I was very confused as to how that was my problem. They offered to send out the product again which they said would be free of charge but in all actuality I feel it is not free of charge because I paid for a product I NEVER received! Their company in my opinion is a scam!!! I paid $40 for nothing! I would not recommend this company to anyone!!

2025年6月14日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

We’re truly sorry to hear about your experience, we completely understand how frustrating it can feel when a package doesn’t arrive as expected. 💗

However, we’d like to clarify for future customers reading this: your order was shipped on time and unfortunately got stopped by customs, something that’s entirely outside of our control. When this happens, we always offer to reship the order free of charge.

We’re a real brand with thousands of happy customers worldwide 🤍 and we take every concern seriously. If you still haven’t received your replacement, please reach out again and we’ll be more than happy to assist further.

— Nelux Team

5つ星のうち5の評価

Me gusta

Me gusta, el labial, me dejó un acábado súper rosadito, y buena forma a mis labios🤝🏻

2025年7月9日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

¡Muchas gracias por tu reseña! 💖
Nos alegra muchísimo saber que te encantó el acabado rosadito y cómo realzó la forma de tus labios. ✨
¡Gracias por confiar en Nelux y por compartir tu experiencia!

5つ星のうち5の評価

Wow🤩 Nelux is next level!

I have orders different products from this brand and they all are better then expected.

I used the lash serum 2 months now and the difference is crazy!
The eye patches are cooling, soft and hydrating. I have really sensitive skin around my eyes. I can’t use every kind of eye patch because of that, but this… I love it!
The blush is beautiful, you just need a small amount to put a beautiful subtle color on your skin.

I’m curious and excited if Nelux will bring more and new products, because I will definitely try then out!

2025年6月19日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Thank you so much for your wonderful review! 💖
We’re so glad to hear that all of our products exceeded your expectations, especially the lash serum and eye patches, knowing how important it is to find gentle and effective formulas for sensitive skin. It means a lot to have your trust, and we’re excited to share more new products with you very soon!

Warm regards,
Nelux Team

5つ星のうち5の評価

I really love the nelux products

I really love the nelux products!
I have the lip plumper, eye patches and the blush, and they’re really amazing!
The lip plumper is spicy, but the result can’t be described in words. You have to try it!
The blush is very subtle, and gives a beautiful glow! It’s very easy to use and blends perfectly!
And the eye patches are really hydrating and calming for your eyes. A perfect relax moment.

2025年6月18日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Thank you so much for your wonderful feedback!
We’re so happy to hear how much you’re enjoying the lip plumper, blush, and eye patches. We love that you described the plumper as “spicy but worth it” — exactly the effect we’re going for! 💋
Your kind words mean a lot to us, and we’re thrilled to be part of your beauty and self-care routine.

Warm regards,
Nelux Team

5つ星のうち5の評価

Best products!

I have the lash serum, blush and eye patches from Nelux. I love every product.

The cream blush is well pigmented, easy to blend and gives a beautiful color.

The eye pads are hydrating and refreshing. Fit is good. Before use I put them in the freezer for an optimal result.

The lash serum makes my lashes longer and thicker, used many serums but this one works best for me.

2025年6月17日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Thank you so much for your amazing review! 💖
We’re thrilled to hear you’re loving all three products, especially the color-changing blush, our hydrating eye patches, and the lash serum. We love that tip about putting the patches in the freezer, such a great way to boost the refreshing effect! ❄️✨

We’re so happy to be part of your beauty routine. 💫

With love,
Nelux Team

5つ星のうち5の評価

Love the product Nelux

I have the lip plumper, eye patches, and the blush, and they’re all truly amazing. I’ve never tried a lip plumper that even comes close. The eye patches are super hydrating, and the blush is really subtle — absolutely perfect for summer.

2025年6月18日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

Thank you so much for your lovely review!
We’re thrilled to hear you’re enjoying all three products — especially the lip plumper! It means so much to know they’re making a difference in your routine. Wishing you a glowing summer ahead! ☀️

Warmly,
Nelux Team

5つ星のうち5の評価

Me encanta el producto

Me encanta el producto, muy buena calidad y presentación, mis amigas me preguntan que me uso para el crecimiento de pestañas y cejas, me dio un increíble resultado

2025年4月10日
自発的なレビュー
Nelux ロゴ

Nelux からの回答

¡Qué alegría leer tu reseña!
Nos emociona saber que has tenido resultados tan increíbles con nuestro sérum y que incluso tus amigas han notado el cambio. Gracias por destacar la calidad y presentación — trabajamos con mucho detalle para ofrecer lo mejor. ¡Gracias por confiar en Nelux! ✨💖

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