Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the righ... ãã£ãšèŠã
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... ãã£ãšèŠã
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... ãã£ãšèŠã
äŒæ¥æ å ±
- ã«ãŒãã³ ã·ã§ãã
- ã»
- DIYçšååº
- ãŠã£ã³ã㊠ããªãŒãã¡ã³ãåº
- ã«ãŒãã³è£œé 販売æ¥
- ã«ãŒãã³è²©å£²åº
- å®¶å ·ã®ä»å±å
åœè©²äŒæ¥ã«ããèšè¿°
Blind Shop
é£çµ¡å
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , è±åœ
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.7
ãŸããŸã
856件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 91ïŒ ã«åçããŠããŸã
éåžž2é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Amazing and easy kits for me to make roman blinds.
I ordered these roman blinds kits for a customer that im making roman blinds for after she gave me the measurements.
When arrived she came and checked it was all I needed as she ordered fabric.
Was all perfect and now I've started making.
I will be making another customer some, so will be ordering more of the kits soon. I will also making myself some aswell. Can't wait. 100% order from here again
2025幎10æ26æ¥
Newedgeblinds ããã®åç
Hi Hayley,
Thank you so much for your fantastic review.
Weâre really pleased to hear the Roman blind kits were exactly what you needed and that everything arrived complete and ready to use. Itâs great to know theyâre working well for your customer, and even better that youâll be ordering more for future projects (and for yourself too!).
Thank you for your continued support, we look forward to helping you again very soon.
Kind regards,
Blind arrived very quickly
Blind arrived very quickly. Comms very good. Very happy, thanks
2025幎10æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Harley,
Thank you for your review.
Weâre really pleased to hear your blind arrived quickly and that you were happy with the communication. Thanks again for choosing New Edge Blinds.
Kind regards,
What a great find
Oh wow so pleased I found this company.
Very reasonable prices, quality A*
Came quicker than expected, they look lovely.
We will be purchasing from you for the rest of our house
2025幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Karin,
Thank you so much for your lovely review.
Weâre delighted to hear you were happy with the quality, value, and speedy delivery, and even more so that youâll be coming back to us for the rest of your home. That really means a lot to our team.
Thank you again for choosing New Edge Blinds, and we look forward to helping you with your next orders.
Kind regards,
Good product for a good price
The blind arrived quickly, and I'm so pleased with the quality and price that I've ordered another two.
2025幎10æ26æ¥
Newedgeblinds ããã®åç
Hi Cherry,
Thank you for your great review.
Weâre really pleased to hear you were happy with both the quality and the price, and even more so that youâve ordered another two. That means a lot to us.
Thank you again for choosing New Edge Blinds, and we look forward to helping you again very soon.
Kind regards,
Read the returns policy before purchasing
Unfortunately the itemâs poor packaging resulted in many of the contents missing on delivery. I then had to pay for returning the item even though the fault was theirs. As this was a large item the cost to return was nearly as much the purchase price. Of note, I subsequently purchased exact same item from another company which was securely packaged and as expected.
2025幎8æ25æ¥
Newedgeblinds ããã®åç
Hi Dee,
Thank you for sharing your feedback.
Weâre sorry to hear about the issues you experienced with packaging and missing components, thatâs certainly not what we want for our customers. Where items arrive incomplete or damaged, we always aim to resolve this by sending replacement parts or offering appropriate solutions in line with marketplace and returns policies.
Return costs can unfortunately vary depending on item size and courier, and we understand how disappointing that can be. Your comments regarding packaging have been noted and fed back to the team, as this is something we continually review and improve.
If youâd like us to revisit this matter, please feel free to contact our customer service team directly so we can look into it further.
Kind regards,
Helpful staff selling decent products
Being a complete novice, I had a lot of questions about making Roman blinds which Keenan, in particular, answered in a very well-considered and patient manner. It soon transpired that - other than fabric - the kit did, indeed, contain everything I needed ⊠at a reasonable price, too!
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Steve,
Thank you for taking the time to leave such a thoughtful review.
Weâre really pleased to hear that the guidance provided helped you feel confident making your Roman blinds and that the kit included everything you needed. Itâs great to know you were happy with both the support and the value.
Thank you again for choosing New Edge Blinds, we truly appreciate your feedback.
Kind regards,
prompt delivery
prompt delivery, good quality blinds at a good price, packaging was damaged on delivery which had resulted in some parts falling out but when I contacted the company they were most helpful and quickly sent out the replacement bits. I would use this company again.
2025幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Marie,
Thank you for your review.
Weâre pleased to hear you were happy with the delivery speed, quality, and value of the blinds. While weâre sorry about the packaging issue on delivery, itâs great to know our team was able to resolve this quickly for you.
Thank you for choosing New Edge Blinds, we really appreciate your recommendation and hope to help you again in the future.
Kind regards,
Fast delivery and good website
Fast delivery and good website. Items are surprisingly sturdy and well worth the money.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi David,
Thank you for your feedback.
Weâre pleased to hear you found the website easy to use, the delivery fast, and the items sturdy and good value for money. Thank you for choosing New Edge Blinds.
Kind regards,
Great Blind.
The blind was delivered quickly and was easy to fit. The quality is very good for the price and I am pleased with the look.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Lesley,
Thank you for your review.
Weâre really pleased to hear the blind arrived quickly, was easy to fit, and that you were happy with the quality and appearance for the price. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Good product at a good price
Easy selection, good price and quick delivery.
Well packaged and easy to install. Would recommend and will use again.
2025幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Paul,
Thank you for your review.
Weâre pleased to hear you found the ordering straightforward, the pricing competitive, and the delivery quick. Itâs also great to know everything arrived well packaged and was easy to install.
Thank you for the recommendation, we look forward to helping you again in the future.
Kind regards,
From initial ordering through to finalâŠ
From initial ordering through to final delivery this was a dream process. The measuring process was clear and straightforward. Assembly instructions were easy to follow and the final fitting perfect. The quality of the blinds was also excellent!
2025幎9æ26æ¥
Newedgeblinds ããã®åç
Hi Patricia,
Thank you so much for your lovely feedback! Weâre delighted to hear that everything â from ordering to fitting â went so smoothly and that youâre happy with the quality of your blinds. Your kind words mean a lot to our team.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
Very pleased
Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely use again.
2025幎10æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi,
Thank you for your review.
Weâre really pleased to hear you found the ordering easy, the product good value, and that everything arrived well packed. Weâre also glad our team was able to reassure you when you called about the tracking.
Thank you for choosing New Edge Blinds, weâd be happy to help you again in the future.
Kind regards,
Newedgeblinds ããã®åç
Hi Douglas,
Thank you for your feedback.
Weâre pleased to hear you were happy with the fast delivery and your overall experience. Thank you for choosing New Edge Blinds.
Kind regards,
Cheap poor quality product, poor delivery and terrible customer service
ordered a Duchess Duvet Set in Silver from The Range, package finally arrived today from New Edge Blinds when opened the duvet set was not in any packaging other than the delivery bag and was a completely different set to what i ordered. No paperwork in delivery bag and no returns label. I rang and was told someone would get back to me in 24 hours, person on phone could not tell me how to get a refund or how to return set. There website does not even show a Duchess Duvet Set so why are they advertising one on The Range website. Cheap poor quality product, poor delivery and terrible customer service
2025幎10æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Ang,
Thank you for bringing this to our attention.
Weâre very sorry to hear about your experience and understand how frustrating this must have been. The item referenced was purchased via a third-party marketplace listing, which is why it may not appear on our main website. That said, receiving an incorrect item or incomplete paperwork is not acceptable, and this is something we would want to resolve promptly.
Our team always aims to provide clear guidance on returns and refunds, so weâre disappointed to hear this wasnât your experience. If this hasnât already been resolved, we would strongly encourage you to contact us directly with your order reference so we can review the case fully and arrange the appropriate next steps.
Kind regards,
so easy
perfect size, and the extendable poles worked great. out of the package and up on the windows in seconds.
2025幎9æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi John,
Thank you for your review.
Weâre really pleased to hear the size was perfect and that the extendable poles were so quick and easy to install. Thanks again for choosing New Edge Blinds.
Kind regards,
Fast responses to my enquiry
Terrific customer service, thank you
2025幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Beverley,
Thank you for your kind feedback.
Weâre really pleased to hear you were happy with the quick responses and our customer service. Thanks again for choosing New Edge Blinds.
Kind regards,
AVOID AVOID AVOID
AVOID AVOID AVOID!
This company, if you can call it a company is disgusting. Ordered through B&Q, was told my ordered had being despatched. Amazing - this is where it all started to go wrong. Tracking number never worked so left it until after the delivery date which was advised contacted to be told they would send it a new order as it looked like it had gone missing, WRONG nothing was ever actually despatched. After being told a new order would be sent out for 3 days nothing ever came of this either. I then went back to B&Q and asked for a refund for them to come back and now tell me they are going to send out the order, the same order which for the last 4 days Iâve being told has being despatched and will be delivered. No one could give me a tracking number for this. Honestly after working for a made to measure blind company for 10 years the service I have received is diabolical. If it wasnât for a quick turn around that I needed these blinds I would have gone to 247Blinds. Save yourself the stress and use a company who actually has customer service and doesnât lie day in day out.
2025幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Joanne,
Thank you for taking the time to leave your feedback.
Weâre very sorry for the frustration caused by the delays, the lack of clear tracking updates, and the mixed messages you received. That is not the experience we aim to provide, and we understand how disappointing this must have been, particularly given your own background in the industry and the time sensitivity involved.
Orders placed via marketplaces such as B&Q are dispatched through their integrated systems, and when courier scans fail or are delayed it can unfortunately lead to confusion around despatch status. That said, communication should always be clear and consistent, and itâs evident we fell short here.
Your comments have been escalated internally and reviewed so we can improve how situations like this are handled going forward. If this matter has not already been fully resolved via B&Q, we would still welcome the opportunity to review it directly.
Kind regards,
Great communication with this company
Great communication with this company
My blind was made and delivered very fast
My blind is extremely good quality and prices are really great
My blind is a very large size at 2530mm which this company did with ease lots of other blind companies don't make Venetian blinds this length
I would highly recommend this company many thanks new edge blinds kind regards Helen Monaghan
2025幎7æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Helen,
Thank you so much for your kind and detailed review.
Weâre really pleased to hear you were happy with the communication, turnaround time, and the quality of your blind. Itâs great to know we were able to help with such a large size and deliver exactly what you needed.
Thank you very much for the recommendation, we truly appreciate it.
Kind regards,
I think this is a scam
Also trading as Boothen Limited.
Order never arrived despite numerous calls to DHL Express to track it.
New Edge Blinds REFUSE to speak on telephone and only via email. Mobile telephone number is a telephone answering service who pass messages.
2025幎9æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi Mrs Marsh,
Thank you for your feedback.
Weâd like to clarify that Boothen Limited is not New Edge Blinds. Boothen is a third-party courier agent used for delivery coordination and logistics, which is why their name may appear in tracking or courier documentation. New Edge Blinds is a separate UK business and not trading under that name.
Weâre sorry to hear your order did not arrive as expected. When delivery issues occur, we work directly with the courier to investigate and resolve them as quickly as possible. To ensure accuracy and avoid conflicting information, customer service is primarily handled via email so enquiries can be properly logged and tracked.
If this matter has not already been resolved, we would welcome the opportunity to review it again and ensure the correct outcome is reached.
Kind regards,
Great communication and fast delivery
2025幎8æ25æ¥
Newedgeblinds ããã®åç
Hi Sheryl,
Thank you for your review.
Weâre really pleased to hear you were happy with the communication and the fast delivery. Thanks again for choosing New Edge Blinds.
Kind regards
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã